Financial performance of Baldrige Award winners: A review and synthesis

International Journal of Quality and Reliability Management

Volumn 29, Issue 2, 2012, Pages 233-240

  Jacob, Rudolph A ^a   Madu, Christian N ^a   Tang, Charles ^a  

^a PACE UNIVERSITY   (United States)

Author keywords

Baldrige Award; Event study; Financial performance; Firm value; Quality awards

Indexed keywords

EID: 84856374587     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656711211199937     Document Type: Review

References (12)

1. ASQ (2010), "Fighting to keep the Baldrige program alive", American Society of Quality, available at: www.asq.org/media-room/news/2010/11/20101123.
2. Balasubramanian, S.K., Mathur, I. and Thakur, R. (2005), "The impact of high-quality firm achievements on shareholder value: focus on Malcolm Baldrige and J.D. Power and Associates Awards", Journal of the Academy of Marketing Science, Vol. 33, Fall.
3. Garvin, D.A. (1991), "How the Baldrige award really works?" in Harvard Business Review, November/December, pp. 80-93.
4. Helton, R.B. (1995), "The Baldie play" in Quality Progress, Vol. 28, No. 2, pp. 43-5.
5. Hendricks, K.B. and Singhal, V.R. (1996), "Quality awards and the market value of the firm: an empirical investigation" in Management Science, Vol. 42, pp. 415-36.
6. Jacob, R., Madu, C. and Tang, C. (2004), "An empirical assessment of the financial performance of Malcolm Baldrige award winners", International Journal of Quality & Reliability Management, Vol. 21, No. 8.
7. NIST (2011), Criteria for Performance Excellence, National Institute of Standards and Technology, January, available at: www.nist.gov/baldrige/publications/criteria.cfm.
8. Przasnyski, Z.H. and Tai, L.S. (2002), "Stock performance of Malcolm Baldrige National Quality Award winning companies" in Total Quality Management, Vol. 13, No. 4, pp. 475-88.
9. Ramasesh, R.V. (1998), "Baldrige award announcement and shareholder wealth" in International Journal of Quality Science, Vol. 3, No. 2, pp. 114-25.
10. Sherman, G. (1992), "Manager's journal: when quality control gets in the way of quality", Wall Street Journal, February 24.
11. Wisner, J. and Eakins, S. (1994), "A performance assessment of the US Baldrige Quality Award winners" in International Journal of Quality & Reliability Management, Vol. 11, pp. 8-25.
12. Jarrell, S.L. and Easton, G.S. (1996), "An exploratory empirical investigation of the effects of total quality management on corporate performance" Lederer, P. (Ed.), Practice of Quality Management, Harvard University Press, Boston, MA.