Bevan H (2009) Helen Bevan on the Challenge of System Reform. www.institute.nhs.uk/quality_and_value/ introduction/article_13.html (Last accessed: may 15 2011.)
Department of Health (2004) Patient and Public Involvement in Health. The Evidence for Policy Implementation. (Last accessed: September 9 2011.)
Department of Health (2004) Patient and Public Involvement in Health. The Evidence for Policy Implementation. http://tinyurl.com/4ytob5y (Last accessed: September 9 2011.)
(2004)
4
3242705055
Increasing capacity while improving the bottom line
Horton S (2004) Increasing capacity while improving the bottom line. Frontiers of Health Services Management. 20, 4, 17-23.
The Improvement Guide: A Practical Approach to Enhancing Organisational Performance
San Francisco CA
Langley G, Nolan T, Norman C et al (1996) The Improvement Guide: A Practical Approach to Enhancing Organisational Performance. Jossey Bass publishers, San Francisco CA.
NHS Confederation Feeling Better? Improving Patient Experience in Hospital. (Last accessed: may 15 2011)
NHS Confederation(2011) Feeling Better? Improving Patient Experience in Hospital. www.nhsconfed.org/publications/Documents/ Feeling_better_Improving_patient_experience_ in_hospital_report.pdf (Last accessed: may 15 2011).
(2011)
8
33750130588
methods of consumer involvement in developing healthcare policy and research, clinical practice guidelines and patient information material (Cochrane review.) The Cochrane Library. Cochrane Database of Systematic reviews. (Last accessed: September 6 2011).
Nilsen ES, Myrhaug HT, Johansen M et al (2006) methods of consumer involvement in developing healthcare policy and research, clinical practice guidelines and patient information material (Cochrane review.) The Cochrane Library. Cochrane Database of Systematic reviews. http://onlinelibrary. wiley.com/o/cochrane/clsysrev/articles/CD004563/pdf_standard_fs.html (Last accessed: September 6 2011).
reducing waiting times in the nhS: is lack of capacity the problem?
Silvester K, Lendon R, Bevan H et al (2004) reducing waiting times in the nhS: is lack of capacity the problem? Clinician in Management. 12, 3, 105-111.