Legal challenges of online reputation systems

Trust in E-Services: Technologies, Practices and Challenges

Volumn , Issue , 2007, Pages 84-111

  Chandler, Jennifer ^a   El Khatib, Khalil ^b   Benyoucef, Morad ^a   von Bochmann, Gregor ^a   Adams, Carlisle ^a  

^a UNIVERSITY OF OTTAWA   (Canada)

^b UNIVERSITY OF ONTARIO INSTITUTE OF TECHNOLOGY   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84856154940     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4018/978-1-59904-207-7.ch004     Document Type: Chapter

References (71)

1. Bailey, B. P., Gurak, L. J., & Konstan, J. A. (2003). Trust in cyberspace. Retrieved October 22, 2005, from http://orchid.cs.uiuc.edu/publications/bailey-lea-trust.pdf
2. Bajari, P., & Hortacsu, A. (2004). Economic insights from Internet auctions: A survey. Journal of Economic Literature, 42(2), 457-486.
3. rd) 416 (Ont. C.A.).
4. Blaze, M., Feigenbaum, J., Ioannidis, J., & Keromytis, A. D. (1999). The role of trust management in distributed systems security. In J. Vitek & C. D. Jensen (Eds.), Secure Internet programming: Security issues for mobile and distributed objects (pp. 185-210). New York: Springer.
5. Block-Lieb, S. (2002). E-reputation: Building trust in electronic commerce. Louisiana Law Review, 62, 1199.
6. Bonawitz, K., Chandrasekhar, C., & Viana, R. (2004). Portable reputations with EgoSphere, MIT Internal Report.
7. th) 609 (S.C.C.).
8. nd ed.). Toronto: Carswell.
9. Cabral, L., & Hortacsu, A. (2005). The dynamics of seller reputation: Evidence from eBay. Working Paper. Retrieved December 5, 2005, from http://pages.stern.nyu.edu/~lcabral/workingpapers/CabralHortacsu_June05.pdf
10. Calkins, M. M. (2001). My reputation always had more fun than me: The failure of eBay's feedback model to effectively prevent online auction fraud. Richmond Journal of Law & Technology, 7, 33.
11. Cameron, D. D., & Galloway A., (2005). Consumer motivations and concerns in online auctions: An exploratory study. International Journal of Consumer Studies, 29(3), 181-192.
12. th) 133 (B.C.C.A.); [2004] B.C.J. No. 192 (B.C.S.C.).
13. Competition Act, R.S.C. (1985). c. C-34.
14. Consumer Protection Act 2002. (2002). S.O. 2002, c.30, Sched.A.
15. Dellarocas, C. (2001). Building trust on-line: The design of reliable reputation reporting. Sloan Working Paper 4180-01. Retrieved 5 December 2005, from http://papers.ssrn. com/abstract=289967
16. Dellarocas, C., & Resnick, P. (2003, April 26-27). Online reputation mechanisms: A roadmap for future research-a summary report. In First Interdisciplinary Symposium on Online Reputation Mechanisms, Cambridge, MA. Retrieved December 12, 2005, from http://ccs.mit.edu/dell/papers/symposiumreport03.pdf
17. eBay. (2005a). eBay Inc. announces third quarter 2005 financial results. Retrieved December 5, 2005, from http://investor.ebay.com/releases.cfm
18. eBay. (2005b). Creating a seller's account. Retrieved December 5, 2005, from http://pages. ebay.com/help/sell/seller_account.html
19. eBay. (2005c). Evaluating a member's reputation. Retrieved December 5, 2005, from http://pages.ebay.com/help/feedback/evaluating-feedback.html
20. eBay. (2005d). Feedback policies: Overview. Retrieved December 5, 2005, from http://pages. ebay.com/help/policies/feedback-ov.html
21. eBay. (2005e). Making your feedback public or private. Retrieved December 5, 2005, from http://pages.ebay.com/help/policies/feedback-public.html
22. eBay. (2005f). Marketplace safety tips, feedback. Retrieved December 5, 2005, from http://pages.ebay.com/securitycenter/mrkt_safety.html
23. eBay. (2005g). Buying and paying. Retrieved December 5, 2005, from http://pages.ebay.com/securitycenter/buying_paying.html
24. eBay. (2005h). Feedback abuse, withdrawal and removal. Retrieved December 5, 2005, from http://pages.ebay.com/help/policies/feedback-abuse-withdrawal.html
25. eBay. (2005i). eBay policy tutorial: Feedback. Retrieved December 5, 2005, from http://pages.ebay.com/help/tutorial/feedbacktutorial/intro4.html
26. eBay. (2005j). User agreement. Retrieved December 12, 2005, from http://pages.ebay.ca/help/policies/user-agreement.html
27. eBay. (2006a). Process for eBay standard purchase protection program. Retrieved March 11, 2006, from http://pages.ebay.ca/help/tp/esppp-process.html
28. eBay. (2006b). The PayPal buyer protection. Retrieved March 11, 2006, from http://pages.ebay.ca/paypal/pbp.html
29. Epinions. (2005). FAQs the web of trust. Retrieved December 5, 2005, from http://www.epinions.com/help/faq/?show=faq_wot
30. Federal Trade Commission. (2002). Commercial alert complaint requesting investigation of various Internet search engine companies for paid placement and paid inclusion programs. Letter to search engines. Washington, D.C., USA. Retrieved November 27, 2005, from http://www.ftc.gov/os/closings/staff/commercialalertattatch.htm
31. nd ed.). Toronto: Carswell, 2002.
32. th 816 (Calif. C.A.).
33. Gilbert, A. (2003, April 30). FTC, states, take on on-line auction fraud. CNET News.com Retrieved December 5, 2005, from http://news.com.com/FTC,+states+take+on+online-auction+fraud/2100-1017_3-999009.html
34. Gillette, C. P. (2002). Reputation and intermediaries in electronic commerce. Louisiana Law Review, 62, 1165.
35. th 984 (Cal. Ct. Appeal).
36. Hercules Management Ltd. v. Ernst & Young, [1997] 2 S.C.R. 65 (S.C.C.).
37. Hitlin, P., & Rainie, L. (2004). Pew Internet project data memo: Online rating systems. Pew Internet & American Life Project. Retrieved November 27, 2005, from http://www.pewinternet.org/pdfs/PIP_Datamemo_Reputation.pdf
38. HSBC Bank Canada v. Dillon Holdings Ltd. (2005). O.J. No. 2331 (Ont. S.C.J.).
39. Jøsang, A., Ismail, R., & Boyd C. (2005). A survey of trust and reputation systems for online service provision. In Decision support systems (forthcoming). Preprint retrieved December 12, 2005, from http://security.dstc.edu.au/papers/JIB2005-DSS.pdf
40. Kagal, L., Finin, T., & Joshi, A. (2001). Moving from security to distributed trustin ubiquitous computing environments. IEEE Computer, 34(12), 154-157.
41. rd ed.). Toronto: Thomson Canada Ltd.
42. Konrad, R. (2002, June 5). eBay touts anti-fraud software's might. CNET News.com. Retrieved December 5, 2005, from http://news.com.com/eBay+touts+anti-fraud+softwares+might/2100-1017_3-932874.html
43. Kollock, P. (1999). The production of trust in online markets. In E. J. Lawler et al. (Eds.), Advances in group processes (Vol. 16). Greenwich, CT: JAI Press. Online version retrieved November 27, 2005, from http://www.sscnet.ucla.edu/soc/faculty/kollock/papers/online_trust.htm
44. th ed.). Markham: Butterworths Canada Ltd.
45. Mann, R. J. & Belzley, S. R. (2005). The promise of Internet intermediary liability. William and Mary Law Review, 47, 239-307.
46. MCW, Inc. v. Badbusinessbureau.com. (2004). U.S. Dist. LEXIS 6678.
47. Nagy v. Manitoba Free Press. (1907). 39 S.C.R. 340 (S.C.C.).
48. National White Collar Crime Center and Federal Bureau of Investigation. (2004). IC3 2004 Internet fraud-crime report. Retrieved December 5, 2005, from http://www.nw3c.org/downloads/data_trends_report2004.pdf.
49. Nissenbaum, H. (2001). Securing trust online: Wisdom or oxymoron? Boston University Law Review, 81, 635-664.
50. Queen v. Cognos Inc. (1993). 1 S.C.R. 87 (S.C.C.).
51. Rapscallion22. (2005, November 8). Abuse of feedback system. eBay Forum Discussion. Retrieved December 5, 2005, from http://forums.ebay.com/db1/thread.jspa?threadID=1000128294&start=0
52. Resnick, P., & Zeckhauser R. (2001, February 6). Trust among strangers in Internet transactions: Empirical analysis of eBay's reputation system. Working paper version. Retrieved December 12, 2005, from http://www.si.umich.edu/presnick/papers/ebayNBER/index.html. Revised version published (2002) in M. R. Baye (Ed.), The economics of the Internet and e-commerce, volume 11 of Advances in Applied Microeconomics. Elsevier Science.
53. Resnick, P., Zeckhauser R., Friedman, E., & Kuwabara, K. (2000). Reputation systems. Communications of the ACM, 43(12), 45-48.
54. Resnick, P., Zeckhauser, R., Swanson, J., & Lockwood, K. (2004). The value of reputation on eBay: A controlled experiment. Working Paper prepared for June 2002 ESA Conference, Boston. Initial draft 2002, revised draft March 12, 2004. Retrieved December 5, 2005, from http://www.si.umich.edu/~presnick/papers/postcards/
55. Robet v. Versus Brokerage Services Inc. (2001). O.J. No. 1341 (Ont. S.C.J.).
56. Rustad, M., & Koenig, T. (2005). Rebooting cybertort law. Washington Law Review,80, 335-416.
57. Schneider v. Amazon.com. (2001). 108 Wn. App. 454 (Wash. Ct. App. 2001).
58. Shi, J., von Bochmann, G., & Adams, C. (2004). A trust model with statistical foundation. In T. Dimitrakos & F. Martinelli (Eds.), Proceedings IFIP Workshop on Formal Aspects in Security and Trust (pp. 145-158). Toulouse: Springer.
59. Shi, J., von Bochmann, G., & Adams, C. (2005, July 25). Dealing with recommendations in a statistical trust model. In Proceedings of the AAMAS Workshop on Trust in Agent Societies, Utrecht, The Netherlands.
60. Slack v. Ad-Rite Associates Ltd. (1998). O.J. No. 5446 (Ont. Gen. Div.).
61. Sookman, B. (2002). Computer, Internet and electronic commerce law. Toronto: Thomson Carswell.
62. th Circuit).
63. Thompson, N. (2003, June 23). More companies pay heed to their word of mouse. The New York Times, Late Edition, p. 4.
64. Tran, H., Hitchens, M., Varadharajan, V., & Watters, P. (2005). A trust based access control framework for P2P file-sharing systems. Presented at the Hawaii International Conference on System Sciences (HICSS-38), Honolulu, HI.
65. United States, Federal Trade Commission. (2005). Online auctions: A guide for buyers and sellers. Retrieved December 5, 2005, from http://www.ftc.gov/bcp/conline/pubs/online/auctions.htm
66. Vizetelly v. Mudie's Select Library Ltd. (1900). 2 Q.B. 170 (Eng. C.A.).
67. Waddams, S. (2005). The law of contracts. Aurora, Ontario: Canada Law Book.
68. Wang, Y., & Vassileva, J. (2004). Trust-based community formation in peer-to-peer file sharing networks. In Web intelligence (pp. 341-348). IEEE Computer Society.
69. Wearden, G. (2004, December 7). Judge raps eBay over fraud. CNET News.com. Retrieved December 5, 2005, from http://news.com.com/Judge+raps+eBay+over+fraud/2100-1038_3-5481601.html
70. Wolverton, T. (2002, March 25). Hackers find a new way to bilk eBay users. CNET News.com. Retrieved December 5, 2005, from http://news.com.com/2100-1017-868278.html
71. Wolverton, T. (2002b, June 28). Fraud lingers despite eBay efforts. CNET News.com. Retrieved December 5, 2005, from http://news.com.com/Fraud+lingers+despite+eBay+efforts/2100-1017_3-940427.html