Quality in e-learning - a conceptual framework based on experiences from three international benchmarking projects

Journal of Computer Assisted Learning

Volumn 28, Issue 1, 2012, Pages 42-51

  Ossiannilsson, E ^a   Landgren, L ^a  

^a LUND UNIVERSITY   (Sweden)

Author keywords

Benchmarking; E learning; Online learning; Quality enhancement

Indexed keywords

EID: 84856004582     PISSN: 02664909     EISSN: 13652729     Source Type: Journal    
DOI: 10.1111/j.1365-2729.2011.00439.x     Document Type: Article

References (31)

1. Aceto S., Dondi C. & Nascimbeni F. (2010) Vision for learning in Europe in 2025. E-Learning Paper, P.A.U. Education, S.L., p. 18.
2. Adelsberger H.H., Ehlers U. & Schneckenberg D. (2008) Stepping up the ladder - competence development through e-learning?! In Proceedings of World Conference on Educational Multimedia, Hypermedia and Telecommunications 2008 (eds J. Luca & E. Weippl ), pp. 4068-4082. AACE, Chesapeake, VA.
3. Bates T. (2010a) How well has your institution integrated technology? Available at: (last accessed 11 February 2010).
4. Bates T. (2010b) Strategic thinking about e-learning. Available at: (last accessed 17 June 2010).
5. Bates T. (2010c) Evolution or revolution? Available at: (last accessed 21 June 2010).
6. Bonk C.J. (2009) The World is Open: How Web Technology is Revolutionizing Education. Jossey-Bass, San Francisco, CA.
7. Conole G. (2010) Learning design: making practice explicit. ConnectED Conference 28 June, 2010, Sydney, Australia. Available at: (last accessed 1 February 2011).
8. De Jonghe A.-M. (2010) Are traditional universities ready for real innovation in teaching and learning? Position Paper. Brussels. Available at: (last accessed 29 July 2010).
9. Downes S. (2010) The role of educator in a digital world. Available at: (last accessed 24 January 2011).
10. Ehlers U.-D. & Pawlowski J. (2006) Quality in European e-learning: an introduction. In Handbook on Quality and Standardisation in E-Learning (eds U.-D. Ehlers & J. Pawlowski ), pp. 1-13. Springer, Berlin, Germany.
11. Ehlers U.-D. & Schneckenberg D. (2010) Introduction: changing cultures in higher education. In Changing Cultures in Higher Education (eds U.-D. Ehlers & D. Schneckenberg ), pp. 1-14. Springer, Berlin, Germany.
12. Flate Paulsen M. (2010) Inaugural reflections. Available at: (last accessed 16 June 2011).
13. Jaldemark J. (2010) Participation in a boundless activity. Computer-mediated communication in Swedish higher education. Thesis, Department of Pedagogy, Umeå University.
14. Johnson L., Smith R., Willis H., Levine A. & Haywood K. (2011) The 2011 Horizon Report. The New Media Consortium, Austin, TX.
15. McLoughlin C. & Lee M.J.W. (2008) The three P's pedagogy for the networked society: personalisation, participation and productivity. International Journal of Teaching and Learning in Higher Education 20, 10-27.
16. Moriarty J.P. (2008) A theory of benchmarking. Thesis, Department of Business Management, Law and Marketing, Lincoln University.
17. Moriarty J.P. & Smallman C. (2009) En route to a theory on benchmarking. Benchmarking: An International Journal 16, 484-503.
18. Nilsson J.-O. & Ossiannilsson E. (2008) Projekt: Nätbaserad utbildning och internationalisering. Slutrapport (Project: Netbased education and internationalization. Final Report). Lunds Universitet (in Swedish).
19. Ossiannilsson E. (2010) Benchmarking eLearning in higher education. Findings from EADTU's E-xcellence+ project and ESMU's benchmarking exercise in eLearning. In Quality Assurance of E-Learning. Workshop Report 14 (eds M. Soinila & M. Stalter ), pp. 32-44. ENQA, Helsinki.
20. Ossiannilsson E. (in press) Benchmarking on e-learning in universities: impacts and values, European perspectives. The Journal International Journal of Management in Education, Special Issue on Virtual University.
21. Ossiannilsson E. (2011) Quality enhancement in e-learning. The Journal International Journal of Management in Education, Special Issue on Virtual University.
22. Ossiannilsson E. & Landgren L. (forthcoming) A conceptual frame of references of quality in e-learning.
23. Robinson K. (2010) Bring on the learning revolution!(Presentation). Tedtalk.
24. Schreurs B., ed. (2009) Critical success factors. In Reviewing the Virtual Campus Phenomenon. The Rise of Large-Scale E-Learning Initiatives Worldwide, pp. 59-84. EuroPACE ivzw, Leuven, Belgium.
25. Siemens G. (2005) Connectivism: a learning theory for the digital age. International Journal of Instructional Technology & Distance Learning 2. Available at: (last accessed 21 January 2011).
26. The Swedish National Agency for Higher Education (2008) E-learning quality: aspects and criteria. (Högskoleverkets rapportserie 2008:11R). Swedish National Agency for Higher Education, Solna.
27. Ubachs G., ed. (2009) Quality Assessment for E-Learning - A Benchmarking Approach. EADTU, Heerlen, The Netherlands.
28. van Vught F., Brandenburg U. & Burquel N., eds (2008a) Benchmarking in European Higher Education. Findings of a Two-Year EU Funded Project. ESMU, Brussels, Belgium.
29. van Vught F., Brandenburg U. & Burquel N., eds (2008b) A Practical Guide. Benchmarking in European Higher Education. ESMU, Brussels, Belgium.
30. Wheeler S. (2010) What's so good about open educational resources? (Slideshow). UNESCO's OER Conference, 3 May 2010, Namibia.
31. Williams K. & Rotheram B. (2010) Report Benchmarking Exercise on E-Learning. ESMU, Brussels, Belgium.