Exploring the role of initial trust, initial distrust, and trust through knowledge sharing in IT outsourcing: From a service receiver's perspective

Information Systems Outsourcing (Third Edition): Enduring Themes, Global Challenges, and Process Opportunities

Volumn , Issue , 2009, Pages 55-74

  Lee, Jae Nam ^a   Huynh, Minh Q ^b   Hirschheim, Rudy ^c  

^a Korea University   (South Korea)

^b SOUTHEASTERN LOUISIANA UNIVERSITY   (United States)

^c LOUISIANA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84855920457     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1007/978-3-540-88851-2_3     Document Type: Chapter

References (59)

1. Abelson, R. P., Aronson, E., McGuire, W. J., Newcomb, T. M., Ronsenberg, M. J., & Tannenbaum, P. H. (1968). Theories of cognitive consistency: a sourcebook. Chicago: Rand-McNally.
2. Ajzen, I. (1988). Attitudes, personality and behavior. Chicago: Dorsey Press.
3. Anderson, J. C. & Gerbing, D. W. (1988). Structural equation modeling in practice: a review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423.
4. Anderson, J. C. & Narus, J. A. (1984). A model of distributor's perspective of distributor-manufacturer working relationships. Journal of Marketing, 48, 62-74.
5. Anderson, J. C., & Narus, J. A. (1990). A model of distributor firm and manufacturer firm working partnerships. Journal of Marketing, 54(1), 42-59.
6. Badaracco, J. L. (1991). The knowledge link. Boston, MA: Harvard Business School Press.
7. Bensaou, M., & Venkatraman, N. (1995). Configurations of interorganizational relationships: a comparison between U.S. and Japanese automakers. Management Science, 41(9), 1471-1492.
8. Boss, R. W. (1978). Trust and managerial problem solving revisited. Group and Organization Studies, 3, 331-342.
9. Dibbern, J., Goles, T., Hirschheim, R., & Jayatilaka, B. (2004). Information Systems Outsourcing (Third Edition): a survey and analysis of the literature. The DATA BASE for Advances in Information Systems, 35(4), 6-102.
10. Dillman, D. A. (1991). The design and administration of mail survey. Annual Review of Sociology, 17, 225-249.
11. Dwyer, F. R., Schurr, P. H., & Oh, S. (1987). Developing buyer-seller relationships. Journal of Marketing, 51, 11-27.
12. Emerson, R. M. (1962). Power dependence relationship. American Sociological Review, 27, 31-41.
13. Fazio, R. H., & Zanna, M. P. (1981). Direct experience and attitude-behavior consistency. In: L. Berkowitz (Ed.), Advances in experimental social psychology (pp. 162-202). New York: Academic.
14. Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention and behavior: an introduction to theory and research. Reading, MA: Addison-Wesley.
15. Fukuyama, F. (1995). Trust: the social virtues and the creation of prosperity. New York: The Free Press.
16. Gambetta, D. (1988). Trust: the making and breaking of cooperative relationships. Oxford: Basil Blackwell.
17. Gefen, D. (2002). Reflections on the dimensions of trust and trustworthiness among online consumers. The DATA BASE for Advances in Information Systems, 33(3), 38-53.
18. Goles, T. (2001). The impact of the client/vendor relationship on outsourcing success. Unpublished PhD Dissertation, University of Houston.
19. Grover, V., Cheon, M. J., & Teng, J. T. C. (1996). The effect of service quality and partnership on the outsourcing of information systems functions. Journal of Management Information System, 12(4), 89-116.
20. Gulati, R. (1995). Does familiarity breed trust? The implications of repeated ties for contractual choice in alliances. Academy of Management Journal, 38(1), 85-112.
21. Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1995). Multivariate data analysis with readings (4th ed.). New York: Prentice Hall.
22. Heide, J. B., & John, G. (1990). Alliances in industrial purchasing: the determinants of joint action in buyer-supplier relationships. Journal of Marketing Research, 27, 24-36.
23. Hosmer, L. T. (1995). Trust: the connecting link between organizational theory and philosophical ethics. Academy of Management Review, 20(2), 379-403.
24. Jarvenpaa, S., & Tractinsky, N. (1999). Consumer trust in an internet store: a cross-cultural validation. Journal of Computer-Mediated Communication, 5(2), 1-34.
25. Klepper, R. J. (1994). Outsourcing relationships. In: M.Khosrowpour, (Ed.), Managing Information Technology Investment with Outsourcing (pp. 218-243). Harrisburg, PA: IDEA Group Publishing.
26. Konsynski, B. R., & McFarlan, F. W. (1990). Information partnerships-shared data, shared scale. Harvard Business Review, 68(5), 114-120.
27. Lam, A. (1997). Embedded firms, embedded knowledge: problems of collaboration and knowledge transfer in global cooperative ventures. Organization Studies, 18(6), 973-996.
28. Lee, J. N., Minh, H. Q., Kwok R. C., & Pi, S. M. (2003). IT outsourcing evolution: its past, present, and future. Communications of the ACM, 46(5), 84-89.
29. Lee, J. N. (2001). The impact of knowledge sharing, organizational capability and partnership quality on IS outsourcing success. Information and Management, 38(5), 323-335.
30. Lee, J. N., & Kim, Y. G. (1999). Effect of partnership quality on IT outsourcing success: conceptual framework and empirical validation. Journal of Management Information Systems, 15(4), 29-61.
31. Lewick, R. J., & Bunker, B. B. (1995). Trust in relationships: a model of trust development and decline. In: B. B. Bunker, & J. Z. Rubin (Eds.), Conflict, cooperation and justice (pp. 133-173). SanFrancisco: Jossey-Bass
32. Lewis, J. D., & Weigert, A. J. (1985). Social atomism, holism, and trust. The Sociological Quarterly, 26, 455-471.
33. Lindskold, S. (1978). Trust development, the grit proposal, and the effects of conciliatory acts on conflict and cooperation. Psychological Bulletin, 85(4), 772-793.
34. Loh, L., & Venkatraman, N. (1992). Determinants of information technology outsourcing: a cross sectional analysis. Journal of Management Information Systems, 9(1), 7-24.
35. Luhmann, N. (1979). Trust and power. New York: Wiley.
36. Mayer, R. C., & Davis, J. H. (1999). The effect of the performance appraisal system on trust in management: a field quasi-experiment. Journal of Applied Psychology, 84(1), 123-136.
37. Mayer, R. C., David, J., Schoorman, F. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709-734.
38. McKinght, D. H., & Chervany, N. L. (2001). While trust is cool and collected, distrust is fiery frenzied: a model of distrust concepts. In: Proceeding of the Seventh Americas Conference on Information Systems (pp. 883-888). Boston, MA.
39. McKnight, D. H., Cummings, L. L., & Chervany, N. L. (1998). Initial trust formation in new organizational relationship. Academy of Management Review, 23(3), 473-490.
40. Mohr, J., & Spekman, R. (1994). Characteristics of partnership success: partnership attributes, communication, behavior, and conflict resolution techniques. Strategic Management Journal, 15, 135-152.
41. Moorman, C., Deshpande, R., & Zaltman, G. (1993). Factors affecting trust in market research relationships. Journal of Marketing, 57, 81-101.
42. Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58, 20-38.
43. Nelson, K. M., & Cooprider, J. G. (1996). The contribution of shared knowledge to IS group performance. MIS Quarterly, 20, 409-434.
44. Neter, J., Wasserman, W., & Kutner, M. H. (1985). Applied liner statistical model (2nd ed.). Illinois: Irwin.
45. Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company. New York: Oxford University Press.
46. Nunnally, J. C. (1978). Psychometric theory. New York: McGraw-Hill.
47. Polanyi, M. (1966). The tacit dimension. New York: Bantam Doubleday and Company.
48. Rempel, J., Holmes, K., & Zanna, M. (1995). Trust in close relationships. Journal of Personality and Social Psychology, 49(1), 95-112.
49. Riker, W. H. (1971). The nature of trust. In: J. T. Tedeschi (Ed.), Perspectives on Social Power (pp 63-81). Chicago: Aldine Publishing Company.
50. Rotter, J. B. (1971). Generalized experiences for interpersonal trust. American Psychologist, 26(5), 443-452.
51. Sabherwal, R. (1999). The role of trust in outsourced is development projects. Communications of the ACM, 42(2), 80-86.
52. Simonin, B. L. (1999). Ambiguity and the process of knowledge transfer in strategic alliances. Strategic Management Journal, 20, 595-623.
53. Sitkin, S. B., & Pabio, A. L. (1992). Reconceptualizing the determinants of risk behavior. Academy Management Review, 17, 9-38.
54. Willcocks, L. P., & Kern, T. (1998). IT outsourcing as strategic partnering: the case of the UK Inland revenue. European Journal of Information Systems, 7, 29-45.
55. Worchel, P. (1979). Trust and distrust. In: W. G. Austin, & S. Worchel (Eds.), The social psychology of intergroup relations (pp. 174-187). Brooks, Monterey, CA.
56. Wrightsman, L. S. (1991). Interpersonal trust and attitudes toward human nature. In J. P. Robinson, P. R. Shaver, & L. S. Wrightsman (Eds.), Measures of personality and social psychological attitudes: Vol.1. Measures of social psychological attitudes (pp 373-412), San Diego, CA: Academic.
57. Yoshino, M. Y., & Rangan, U. S. (1995). Strategic alliances: an entrepreneurial approach to globalization. Boston, MA: Harvard Business School Press.
58. Zand, D. E. (1972). Trust and managerial problem solving. Administrative Science Quarterly, 17, 229-239.
59. Zucker, D. E. (1986). Production of trust: institutional sources of economic structure. In: B. M. Staw, & L. L. Cummings (Eds.), Research in organizational behavior (pp. 53-111). Gerrnwich, CT: JAI Press.