Applying ontology-based models for supporting integrated software development and IT service management processes

IEEE Transactions on Systems, Man and Cybernetics Part C: Applications and Reviews

Volumn 42, Issue 1, 2012, Pages 61-74

  Valiente, María Cruz ^a   García Barriocanal, Elena ^a   Sicilia, Miguel Ángel ^a  

^a UNIVERSITY OF ALCALÁ   (Spain)

Author keywords

Information technology infrastructure library (ITIL); IT service management (ITSM); ontology; Semantic Web rule language (SWRL); software engineering (SE); web ontology language (OWL)

Indexed keywords

AREAS OF CONCERNS; COMPUTATIONAL SEMANTICS; FORMAL MODELING; INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL); INTEGRATED SOFTWARE; IT SERVICE MANAGEMENT; IT SERVICE MANAGEMENT (ITSM); ONTOLOGY MODEL; ONTOLOGY-BASED; PROCESS SUPPORT; SEMANTIC WEB RULE LANGUAGE (SWRL); SERVICE LEVEL AGREEMENTS; SUPPORTING TOOL; UPPER LAYER; WEB ONTOLOGY LANGUAGE (OWL);

INTEGRATION; MODELS; ONTOLOGY; OUTSOURCING; RESEARCH AND DEVELOPMENT MANAGEMENT; SEMANTIC WEB; SOFTWARE DESIGN;

INFORMATION TECHNOLOGY;

EID: 84655162201     PISSN: 10946977     EISSN: None     Source Type: Journal    
DOI: 10.1109/TSMCC.2011.2132717     Document Type: Article

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