Collection of language data and services provided by health plans

American Journal of Managed Care

Volumn 17, Issue 12, 2011, Pages

  Lawson, Elise H ^a   Carreón, Rita ^b   Veselovskiy, German ^b   Escarce, José J ^a  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b America's Health Insurance Plans   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CONTROLLED STUDY; CULTURALLY AND LINGUISTICALLY APPROPRIATE SERVICES; ETHNICITY; HEALTH INSURANCE; HEALTH MAINTENANCE ORGANIZATION; HEALTH SERVICE; HEALTH SURVEY; HUMAN; INFORMATION PROCESSING; INTERPERSONAL COMMUNICATION; LANGUAGE PROCESSING; MEDICAID; MEDICARE; PRIORITY JOURNAL; RACE; UNITED STATES;

COMMUNICATION; CULTURAL DIVERSITY; HEALTH SERVICES ACCESSIBILITY; HEALTH SERVICES NEEDS AND DEMAND; HEALTH SURVEYS; HUMANS; LANGUAGE; MANAGED CARE PROGRAMS; MEDICAID; MEDICARE; UNITED STATES;

EID: 84555187975     PISSN: 10880224     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (34)

1. US Census Bureau. Percent of the projected population by race and Hispanic origin for the United States: 2010 to 2050. http://www.census. gov/population/www/projections/2008projections.html. Accessed January 2011.
2. US Census Bureau. Language use and English-speaking ability: 2000. http://www.census.gov/prod/2003pubs/c2kbr-29.pdf. Accessed January 2011.
3. Au M, Taylor E, Gold M. Improving access to language services in health care: a look at national and state efforts. Rockville, MD: Agency for Healthcare Research and Quality; April 2009. http://www.ahrq.gov/populations/langserv.htm. Accessed November 2011.
4. Youdelman MK. The medical tongue: U.S. laws and policies on language access. Health Aff (Millwood). 2008;27(2):424-433. (Pubitemid 351490335)
5. Karliner LS, Perez-Stable EJ, Gildengorin G. The language divide: the importance of training in the use of interpreters for outpatient practice. J Gen Intern Med. 2004;19(2):175-183. (Pubitemid 38368466)
6. Ponce NA, Hays RD, Cunningham WE. Linguistic disparities in health care access and health status among older adults. J Gen Intern Med. 2006;21(7):786-791. (Pubitemid 43973567)
7. Nielsen-Bohlman L, Panzer AM, Kindig DA, eds. Health Literacy: A Prescription to End Confusion. Washington, DC: The National Academy of Sciences; 2004.
8. Ulmer C, McFadden B, Nerenz DR, eds. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: National Academies Press; 2009.
9. America's Health Insurance Plans. Health insurance plans address disparities in care: challenges and opportunities. http://www.ahip.org/Race- Ethnicity-Language. Accessed November 2011.
10. America's Health Insurance Plans. Health insurance plans address disparities in care: highlights of a 2004 AHIP/RWJF quantitative survey collection and use of data on race and ethnicity. http://www.ahip.org/Race- Ethnicity-Language. Accessed November 2011.
11. America's Health Insurance Plans. Health insurance plans address disparities in care: highlights of an AHIP/Robert Wood Johnson America's Health Insurance Plans; 2005. http://www.ahip.org/Race-Ethnicity-Language. Accessed November 2011.
12. Elliott MN, Fremont A, Morrison PA, Pantoja P, Lurie N. A new method for estimating race/ethnicity and associated disparities where administrative records lack self-reported race/ethnicity [published online ahead of print May 12, 2008]. Health Serv Res. 2008;43(5p1):1722-1736.
13. US Department of Health & Human Services. The national health plan collaborative: overview of its origins, accomplishments, and lessons learned. Final report. AHRQ Publication No. 09-0078-EF. September 2009. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/about/ evaluations/nhpceval/.
14. Smedley BD, Stith AY, Nelson AR, eds. Unequal treatment: confronting racial and ethnic disparities in healthcare. Washington, DC: The National Academies Press; 2002.
15. Jacobs E, Chen AH, Karliner LS, Agger-Gupta N, Mutha S. The need for more research on language barriers in health care: a proposed research agenda. Milbank Q. 2006;84(1):111-133. (Pubitemid 43363268)
16. Flores G. The impact of medical interpreter services on the quality of health care: a systematic review. Med Care Res Rev. 2005;62(3):255-299. (Pubitemid 40664427)
17. Anthem Blue Cross and Blue Shield. Caring for diverse populations: a toolkit for physicians and health care professionals. http://www. clashealth.org/resourcelibrary-result.html?ResourceID=57. Published October 2005. Accessed November 2011.
18. Robert Wood Johnson Foundation. Hablamos juntos: improving patient provider communication for Latinos. Los Angeles, CA: Hablamos Juntos National Program Office; October 2007. http://www.rwjf. org/files/research/DCC.final.pdf. Accessed November 2011.
19. Robert Wood Johnson Foundation. Toolkit to reduce racial & ethnic disparities in health care: national health plan collaborative. http://www.rwjf.org/files/research/nhpctoolkit.pdf. Published September 2008. Accessed November 2011.
20. Nápoles AM, Santoyo-Olsson J, Karliner LS, O'Brien H, Gregorich SE, Pérez-Stable EJ. Clinician ratings of interpreter mediated visits in underserved primary care settings with ad hoc, in-person professional, and video conferencing modes. J Health Care Poor Underserved. 2010;21(1):301-317.
21. Jones D, Gill P, Harrison R, Meakin R, Wallace P. An exploratory study of language interpretation services provided by videoconferencing. J Telemed Telecare. 2003;9(1):51-56. (Pubitemid 39655044)
22. Flores G, Laws MB, Mayo SJ, et al. Errors in medical interpretation and their potential clinical consequences in pediatric encounters. Pediatrics. 2003;111(1):6-14. (Pubitemid 36071026)
23. Garcia EA, Roy LC, Okada PJ, Perkins SD, Wiebe RA. A comparison of the influence of hospital-trained, ad hoc, and telephone interpreters on perceived satisfaction of limited English-proficient parents presenting to a pediatric emergency department. Pediatr Emerg Care. 2004;20(6):373-378. (Pubitemid 38788020)
24. Baker DW, Parker RM, Williams MV, Coates WC, Pitkin K. Use and effectiveness of interpreters in an emergency department. JAMA. 1996;275(10):783-788. (Pubitemid 26087200)
25. Diamond LC, Schenker Y, Curry L, Bradley EH, Fernandez A. Getting by: underuse of interpreters by resident physicians. J Gen Intern Med. 2009;24(2):256-262.
26. Karliner LS, Jacobs EA, Chen AH, Mutha S. Do professional interpreters improve clinical care for patients with limited English proficiency? a systematic review of the literature. Health Serv Res. 2007;42(2):727-754. (Pubitemid 46398784)
27. Morales LS, Elliott M, Weech-Maldonado R, Hays RD. The impact of interpreters on parents' experiences with ambulatory care for their children. Med Care Res Rev. 2006;63(1):110-128.
28. Galbraith AA, Semura JI, McAninch-Dake RJ, Anderson N, Christakis DA. Language disparities and timely care for children in managed care Medicaid. Am J Manag Care. 2008;14(7):417-426. (Pubitemid 352030998)
29. Guidance to federal financial assistance recipients regarding title VI prohibition against national origin discrimination affecting limited English proficient persons [45 CFR 80.3(b)(2)]. US Department of Health & Human Services, Office of Civil Rights; August 2003. http://www.hhs.gov/ocr/ civilrights/resources/laws/revisedlep.html. Accessed November 2011.
30. Second biennial report to the legislature on language assistance. California Department of Managed Care; July 2011. http://www.dmhc. ca.gov/library/reports/news/11rpt2legisla.pdf. Accessed November 2011.
31. Testimony of NHeLP's Mara Youdelman. Congressional Asian Pacific American Caucus. http://www.healthlaw.org/index. php?option=com-content&view= article&id=341%3Atestimonyn-help- mara-youdelman-congressional-asian- pacific-american-caucus& catid=45&Itemid=196. Published July 2003. Accessed November 2011.
32. Somers SA, Mahadevan R. Health literacy implications of the Affordable Care Act. Center for Health Care Strategies, Inc. http://www. chcs.org/usr-doc/Health-Literacy-Implications-of-the-Affordable-Care-Act.pdf. Published November 2010. Accessed November 2011.
33. US Department of the Treasury, Department of Labor, Department of Health and Human Services. Interim final rules for group health plans and health insurance issuers relating to internal claims appeals and external review processes under the Patient Protection and Affordable Care Act. Federal Register. 2010;75(141):43329-43364.
34. US Department of Health and Human Services. The Center for Consumer Information & Insurance Oversight. Interim procedures for internal claims and appeals under the Patient Protection and Affordable Care Act. US Department of Health and Human Services, Office of Consumer Information and Insurance Oversight. http://cciio.hhs.gov/resources/files/interim-procedures-for-internal- claims-and-appeals. pdf. Published September 20, 2010. Accessed November 2011.