Comment on " Using a modified grey relation method for improving airline service quality"

Tourism Management

Volumn 33, Issue 3, 2012, Pages 717-718

  Kudou, Albater ^a   Chen, Yvette ^b   Yeh, Leon ^a  

^a NATIONAL TAIPEI UNIVERSITY   (Taiwan)

^b NATIONAL CENTRAL UNIVERSITY   (Taiwan)

Author keywords

Airline; Grey relation; MCDM; Service quality; VIKOR

Indexed keywords

EID: 84455188999     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2011.07.008     Document Type: Letter

References (6)

1. Chen M.F., Tzeng G.H. Combining grey relation and TOPSIS concepts for selecting an expatriate host country. Mathematical and Computer Modelling 2004, 40(13):1473-1490.
2. Dong J.L. Control problems of grey systems. Systems and Controls Letters 1982, 1(5):288-294.
3. Hwang C.L., Yoon K. Multiple attribute decision making: Method and application 1981, Spring-verlag, New York.
4. Liou, James J.H., Hsu C.C., Yeh W.C., Lin R.H. Using a modified grey relation method for improving airline service quality. Tourism Management 2011, 32(6):1381-1388.
5. Liou, James J.H., Tsai C.Y., Lin R.H., Tzeng G.H. Amodified VIKOR multiple-criteria decision method for improving domestic airlines service quality. Journal of Air Transport Management 2011, 17(2):57-61.
6. Yoon, K. (1980). Systems selection by multiple attributes decision making. PhD Dissertation, Kansas State University, Manhattan, Kansas.