-
1
-
-
72149088741
-
Tourist satisfaction and dissatisfaction
-
Alegre J, Garau J. 2010. Tourist satisfaction and dissatisfaction. Annals of Tourism Research 37(1): 52-73.
-
(2010)
Annals of Tourism Research
, vol.37
, Issue.1
, pp. 52-73
-
-
Alegre, J.1
Garau, J.2
-
2
-
-
41649112685
-
Structural equation modeling in practice - a review and recommended 2-step approach
-
Anderson JC, Gerbing DW. 1988. Structural equation modeling in practice - a review and recommended 2-step approach. Psychological Bulletin 103(3): 411-423.
-
(1988)
Psychological Bulletin
, vol.103
, Issue.3
, pp. 411-423
-
-
Anderson, J.C.1
Gerbing, D.W.2
-
4
-
-
0034054640
-
Quality, satisfaction and behavioral intentions
-
Baker DA, Crompton JL. 2000. Quality, satisfaction and behavioral intentions. Annals of Tourism Research 27(3): 785-804.
-
(2000)
Annals of Tourism Research
, vol.27
, Issue.3
, pp. 785-804
-
-
Baker, D.A.1
Crompton, J.L.2
-
5
-
-
0002335592
-
Selected determinants of consumer satisfaction and complaint reports
-
Bearden WO, Teel JE. 1983. Selected determinants of consumer satisfaction and complaint reports. Journal of Marketing Research 20(1): 21-28.
-
(1983)
Journal of Marketing Research
, vol.20
, Issue.1
, pp. 21-28
-
-
Bearden, W.O.1
Teel, J.E.2
-
7
-
-
26844514262
-
The theme park experience: an analysis of pleasure, arousal and satisfaction
-
Bigne JE, Andreu L, Gnoth J. 2005. The theme park experience: an analysis of pleasure, arousal and satisfaction. Tourism Management 26(6): 833-844.
-
(2005)
Tourism Management
, vol.26
, Issue.6
, pp. 833-844
-
-
Bigne, J.E.1
Andreu, L.2
Gnoth, J.3
-
8
-
-
0001926055
-
Servicescapes: the impact of physical surroundings on customers and employees
-
Bitner MJ. 1992. Servicescapes: the impact of physical surroundings on customers and employees. Journal of Marketing 56(2): 57-71.
-
(1992)
Journal of Marketing
, vol.56
, Issue.2
, pp. 57-71
-
-
Bitner, M.J.1
-
9
-
-
43049177906
-
Tourist satisfaction - a cognitive-affective model
-
Bosque IRD, Martin HS. 2008. Tourist satisfaction - a cognitive-affective model. Annals of Tourism Research 35(2): 551-573.
-
(2008)
Annals of Tourism Research
, vol.35
, Issue.2
, pp. 551-573
-
-
Bosque, I.R.D.1
Martin, H.S.2
-
10
-
-
0042916415
-
A dynamic process model of service quality - from expectations to behavioral intentions
-
Boulding W, Kalra A, Staelin R, Zeithaml VA. 1993. A dynamic process model of service quality - from expectations to behavioral intentions. Journal of Marketing Research 30(1): 7-27.
-
(1993)
Journal of Marketing Research
, vol.30
, Issue.1
, pp. 7-27
-
-
Boulding, W.1
Kalra, A.2
Staelin, R.3
Zeithaml, V.A.4
-
11
-
-
0035612804
-
Some new thoughts on conceptualizing perceived service quality: a hierarchical approach
-
Brady MK, Cronin JJ. 2001. Some new thoughts on conceptualizing perceived service quality: a hierarchical approach. Journal of Marketing 65(3): 34-49.
-
(2001)
Journal of Marketing
, vol.65
, Issue.3
, pp. 34-49
-
-
Brady, M.K.1
Cronin, J.J.2
-
13
-
-
33244470361
-
Linking automatic evaluation to mood and information processing style: consequences for experienced affect, impression formation, and stereotyping
-
Chartrand TL, von Baaren R, Bargh JA. 2006. Linking automatic evaluation to mood and information processing style: consequences for experienced affect, impression formation, and stereotyping. Journal of Experimental Psychology-General 135(1): 70-77.
-
(2006)
Journal of Experimental Psychology-General
, vol.135
, Issue.1
, pp. 70-77
-
-
Chartrand, T.L.1
von Baaren, R.2
Bargh, J.A.3
-
14
-
-
70350714524
-
Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists
-
Chen CF, Chen FS. 2010. Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management 31(1): 29-35.
-
(2010)
Tourism Management
, vol.31
, Issue.1
, pp. 29-35
-
-
Chen, C.F.1
Chen, F.S.2
-
15
-
-
0000375425
-
An investigation into the determinants of customer satisfaction
-
Churchill GA, Surprenant C. 1982. An investigation into the determinants of customer satisfaction. Journal of Marketing Research 19(4): 491-504.
-
(1982)
Journal of Marketing Research
, vol.19
, Issue.4
, pp. 491-504
-
-
Churchill, G.A.1
Surprenant, C.2
-
17
-
-
83355171719
-
Creating experiences in the experience economy
-
Clarke A. 2010. Creating experiences in the experience economy. Tourism Management 31(3): 448.
-
(2010)
Tourism Management
, vol.31
, Issue.3
, pp. 448
-
-
Clarke, A.1
-
18
-
-
0003804579
-
-
4th edn. Financial Times Prentice Hall: Harlow, UK.
-
Cooper C, Fletcher J, Fyall A, Gilbert D, Wanhill S. 2008. Tourism: Principles and Practice. 4th edn. Financial Times Prentice Hall: Harlow, UK.
-
(2008)
Tourism: Principles and Practice
-
-
Cooper, C.1
Fletcher, J.2
Fyall, A.3
Gilbert, D.4
Wanhill, S.5
-
19
-
-
56349172162
-
Short-term mood repair through art-making: positive emotion is more effective than venting
-
Dalebroux A, Goldstein T, Winner E. 2008. Short-term mood repair through art-making: positive emotion is more effective than venting. Motivation and Emotion 32(4): 288-295.
-
(2008)
Motivation and Emotion
, vol.32
, Issue.4
, pp. 288-295
-
-
Dalebroux, A.1
Goldstein, T.2
Winner, E.3
-
20
-
-
0002728461
-
Moods, emotions and traits
-
Ekman IP, Davidson RJ (eds). Oxford University Press: Oxford
-
Ekman P. 1994. Moods, emotions and traits. In The Nature of Emotion, Ekman IP, Davidson RJ (eds). Oxford University Press: Oxford; 56-58.
-
(1994)
The Nature of Emotion
, pp. 56-58
-
-
Ekman, P.1
-
22
-
-
20244383253
-
The science of satisfaction
-
Fornell C. 2001. The science of satisfaction. Harvard Business Review 79(3): 120-121.
-
(2001)
Harvard Business Review
, vol.79
, Issue.3
, pp. 120-121
-
-
Fornell, C.1
-
23
-
-
0030518346
-
The American customer satisfaction index: nature, purpose, and findings
-
Fornell C, Johnson MD, Anderson EW, Cha JS, Bryant BE. 1996. The American customer satisfaction index: nature, purpose, and findings. Journal of Marketing 60(4): 7-18.
-
(1996)
Journal of Marketing
, vol.60
, Issue.4
, pp. 7-18
-
-
Fornell, C.1
Johnson, M.D.2
Anderson, E.W.3
Cha, J.S.4
Bryant, B.E.5
-
24
-
-
0000009769
-
Evaluating structural equation models with unobservable variables and measurement error
-
Fornell C, Larcker DF. 1981. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18(1): 39-50.
-
(1981)
Journal of Marketing Research
, vol.18
, Issue.1
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
25
-
-
0001686929
-
Industrial-organization and consumer satisfaction dissatisfaction
-
Fornell C, Robinson WT. 1983. Industrial-organization and consumer satisfaction dissatisfaction. Journal of Consumer Research 9(4): 403-412.
-
(1983)
Journal of Consumer Research
, vol.9
, Issue.4
, pp. 403-412
-
-
Fornell, C.1
Robinson, W.T.2
-
27
-
-
0001016409
-
Tourism motivation and expectation formation
-
Gnoth J. 1997. Tourism motivation and expectation formation. Annals of Tourism Research 24(2): 283-304.
-
(1997)
Annals of Tourism Research
, vol.24
, Issue.2
, pp. 283-304
-
-
Gnoth, J.1
-
29
-
-
0019148135
-
Outdoor recreation - is it a multiphase experience
-
Hammitt WE. 1980. Outdoor recreation - is it a multiphase experience. Journal of Leisure Research 12(2): 107-115.
-
(1980)
Journal of Leisure Research
, vol.12
, Issue.2
, pp. 107-115
-
-
Hammitt, W.E.1
-
31
-
-
0034350250
-
Illustrating a dynamic model of the mood-updating process in consumer behavior
-
Holbrook MB, Gardner MP. 2000. Illustrating a dynamic model of the mood-updating process in consumer behavior. Psychology & Marketing 17(3): 165-194.
-
(2000)
Psychology & Marketing
, vol.17
, Issue.3
, pp. 165-194
-
-
Holbrook, M.B.1
Gardner, M.P.2
-
32
-
-
33746368024
-
The role of cognition and affect in the formation of customer satisfaction: a dynamic perspective
-
Homburg C, Koschate N, Hoyer WD. 2006. The role of cognition and affect in the formation of customer satisfaction: a dynamic perspective. Journal of Marketing 70(3): 21-31.
-
(2006)
Journal of Marketing
, vol.70
, Issue.3
, pp. 21-31
-
-
Homburg, C.1
Koschate, N.2
Hoyer, W.D.3
-
33
-
-
58649095883
-
Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers
-
Hutchinson J, Lai FJ, Wang YC. 2009. Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers. Tourism Management 30(2): 298-308.
-
(2009)
Tourism Management
, vol.30
, Issue.2
, pp. 298-308
-
-
Hutchinson, J.1
Lai, F.J.2
Wang, Y.C.3
-
34
-
-
0014133337
-
Triadic consistency - a statement of affective-cognitive-conative consistency
-
Insko CA, Schopler J. 1967. Triadic consistency - a statement of affective-cognitive-conative consistency. Psychological Review 74(5): 361-376.
-
(1967)
Psychological Review
, vol.74
, Issue.5
, pp. 361-376
-
-
Insko, C.A.1
Schopler, J.2
-
36
-
-
0031229623
-
An investigation of positive affect, prosocial behaviors and service quality
-
Kelley SW, Hoffmann KD. 1997. An investigation of positive affect, prosocial behaviors and service quality. Journal of Retailing 73(3): 407-427.
-
(1997)
Journal of Retailing
, vol.73
, Issue.3
, pp. 407-427
-
-
Kelley, S.W.1
Hoffmann, K.D.2
-
37
-
-
21144462554
-
Characteristics, beneficial, and image attributes in consumer judgements of similarity and preference
-
Lefkoff-Hagius R, Mason CH. 1993. Characteristics, beneficial, and image attributes in consumer judgements of similarity and preference. Journal of Consumer Research 20(1): 100-110.
-
(1993)
Journal of Consumer Research
, vol.20
, Issue.1
, pp. 100-110
-
-
Lefkoff-Hagius, R.1
Mason, C.H.2
-
38
-
-
0001499527
-
Constructions of emotion - discrepancy, arousal, and mood
-
Macdowell KA, Mandler G. 1989. Constructions of emotion - discrepancy, arousal, and mood. Motivation and Emotion 13(2): 105-124.
-
(1989)
Motivation and Emotion
, vol.13
, Issue.2
, pp. 105-124
-
-
Macdowell, K.A.1
Mandler, G.2
-
39
-
-
21344486274
-
Assessing the dimensionality and structure of the consumption experience - evaluation, feeling, and satisfaction
-
Mano H, Oliver RL. 1993. Assessing the dimensionality and structure of the consumption experience - evaluation, feeling, and satisfaction. Journal of Consumer Research 20(3): 451-466.
-
(1993)
Journal of Consumer Research
, vol.20
, Issue.3
, pp. 451-466
-
-
Mano, H.1
Oliver, R.L.2
-
42
-
-
0002717184
-
Affective responses to natural areas near cities
-
More TA, Payne BR. 1978. Affective responses to natural areas near cities. Journal of Leisure Research 10(1): 7-12.
-
(1978)
Journal of Leisure Research
, vol.10
, Issue.1
, pp. 7-12
-
-
More, T.A.1
Payne, B.R.2
-
43
-
-
67649449905
-
Has the experience economy arrived? The views of destination managers in three visitor-dependent areas
-
Morgan M, Elbe J, Curiel JD. 2009. Has the experience economy arrived? The views of destination managers in three visitor-dependent areas. International Journal of Tourism Research 11(2): 201-216.
-
(2009)
International Journal of Tourism Research
, vol.11
, Issue.2
, pp. 201-216
-
-
Morgan, M.1
Elbe, J.2
Curiel, J.D.3
-
44
-
-
38349115167
-
Evaluation of goodness-of-fit indexes for structural equation models
-
Mulaik SA, James LR, Vanalstine J, Bennett N, Lind S, Stilwell CD. 1989. Evaluation of goodness-of-fit indexes for structural equation models. Psychological Bulletin 105(3): 430-455.
-
(1989)
Psychological Bulletin
, vol.105
, Issue.3
, pp. 430-455
-
-
Mulaik, S.A.1
James, L.R.2
Vanalstine, J.3
Bennett, N.4
Lind, S.5
Stilwell, C.D.6
-
45
-
-
0040075024
-
Moderators of mood-congruent encoding and judgement: evidence that elated and depressed moods implicate distinct processes
-
Nasby W. 1996. Moderators of mood-congruent encoding and judgement: evidence that elated and depressed moods implicate distinct processes. Cognition Emotion 10(4): 361-377.
-
(1996)
Cognition Emotion
, vol.10
, Issue.4
, pp. 361-377
-
-
Nasby, W.1
-
46
-
-
77954447130
-
The holiday happiness curve: a preliminary investigation into mood during a holiday abroad
-
Nawijn J. 2010. The holiday happiness curve: a preliminary investigation into mood during a holiday abroad. International Journal of Tourism Research 12(3): 281-290.
-
(2010)
International Journal of Tourism Research
, vol.12
, Issue.3
, pp. 281-290
-
-
Nawijn, J.1
-
48
-
-
35348865457
-
Measuring experience economy concepts: tourism applications
-
Oh H, Fiore AM, Jeoung M. 2007. Measuring experience economy concepts: tourism applications. Journal of Travel Research 46(2): 119-132.
-
(2007)
Journal of Travel Research
, vol.46
, Issue.2
, pp. 119-132
-
-
Oh, H.1
Fiore, A.M.2
Jeoung, M.3
-
49
-
-
0000396442
-
A cognitive model of the antecedents and consequences of satisfaction decisions
-
Oliver RL. 1980. A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research 17(4): 460-469.
-
(1980)
Journal of Marketing Research
, vol.17
, Issue.4
, pp. 460-469
-
-
Oliver, R.L.1
-
50
-
-
0002106437
-
Cognitive, affective, and attribute bases of the satisfaction response
-
Oliver RL. 1993. Cognitive, affective, and attribute bases of the satisfaction response. Journal of Consumer Research 20(3): 418-430.
-
(1993)
Journal of Consumer Research
, vol.20
, Issue.3
, pp. 418-430
-
-
Oliver, R.L.1
-
51
-
-
0033439536
-
Whence consumer loyalty?
-
Oliver RL. 1999. Whence consumer loyalty? Journal of Marketing 63: 33-44.
-
(1999)
Journal of Marketing
, vol.63
, pp. 33-44
-
-
Oliver, R.L.1
-
52
-
-
0011607678
-
Expectation processes in satisfaction formation: a field study
-
Oliver RL, Burke RR. 1999. Expectation processes in satisfaction formation: a field study. Journal of Service Research 1(3): 196-214.
-
(1999)
Journal of Service Research
, vol.1
, Issue.3
, pp. 196-214
-
-
Oliver, R.L.1
Burke, R.R.2
-
53
-
-
0000008076
-
Disconfirmation of consumer expectations through product trial
-
Olson JC, Dover PA. 1979. Disconfirmation of consumer expectations through product trial. Journal of Applied Psychology 64(2): 179-189.
-
(1979)
Journal of Applied Psychology
, vol.64
, Issue.2
, pp. 179-189
-
-
Olson, J.C.1
Dover, P.A.2
-
54
-
-
0002408510
-
A conceptual-model of service quality and its implications for future-research
-
Parasuraman A, Zeithaml VA, Berry LL. 1985. A conceptual-model of service quality and its implications for future-research. Journal of Marketing 49(4): 41-50.
-
(1985)
Journal of Marketing
, vol.49
, Issue.4
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
55
-
-
0001312089
-
Servqual: a multiple-item scale for measuring consumer perceptions of services quality
-
Parasuraman A, Zeithaml V, Berry LL. 1988. Servqual: a multiple-item scale for measuring consumer perceptions of services quality. Journal of Retailing 64: 12-40.
-
(1988)
Journal of Retailing
, vol.64
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.2
Berry, L.L.3
-
56
-
-
0021077210
-
Inferring travel motivation from travellers' experience
-
Pearce P, Caltabiano M. 1983. Inferring travel motivation from travellers' experience. Journal of Travel Research 22: 16-20.
-
(1983)
Journal of Travel Research
, vol.22
, pp. 16-20
-
-
Pearce, P.1
Caltabiano, M.2
-
59
-
-
67649448789
-
Understanding and meeting the challenges of consumer/tourist experience research
-
Ritchie JRB, Hudson S. 2009. Understanding and meeting the challenges of consumer/tourist experience research. International Journal of Tourism Research 11(2): 111-126.
-
(2009)
International Journal of Tourism Research
, vol.11
, Issue.2
, pp. 111-126
-
-
Ritchie, J.R.B.1
Hudson, S.2
-
60
-
-
38849138463
-
Visitors' experience, mood and satisfaction in a heritage context: evidence from an interpretation center
-
de Rojas C, Camarero C. 2008. Visitors' experience, mood and satisfaction in a heritage context: evidence from an interpretation center. Tourism Management 29(3): 525-537.
-
(2008)
Tourism Management
, vol.29
, Issue.3
, pp. 525-537
-
-
de Rojas, C.1
Camarero, C.2
-
64
-
-
34548753357
-
Extreme cultural tourism - from Antarctica to the moon
-
Spennemann DHR. 2007. Extreme cultural tourism - from Antarctica to the moon. Annals of Tourism Research 34(4): 898-918.
-
(2007)
Annals of Tourism Research
, vol.34
, Issue.4
, pp. 898-918
-
-
Spennemann, D.H.R.1
-
65
-
-
0000419076
-
Role of category accessibility in the interpretation of information about persons - some determinants and implications
-
Srull TK, Wyer RS. 1979. Role of category accessibility in the interpretation of information about persons - some determinants and implications. Journal of Personality and Social Psychology 37(10): 1660-1672.
-
(1979)
Journal of Personality and Social Psychology
, vol.37
, Issue.10
, pp. 1660-1672
-
-
Srull, T.K.1
Wyer, R.S.2
-
66
-
-
0037307733
-
Innovation strategies and technology for experience-based tourism
-
Stamboulis Y, Skayannis P. 2003. Innovation strategies and technology for experience-based tourism. Tourism Management 24(1): 35-43.
-
(2003)
Tourism Management
, vol.24
, Issue.1
, pp. 35-43
-
-
Stamboulis, Y.1
Skayannis, P.2
-
68
-
-
0029340501
-
Positive mood can increase or decrease message scrutiny - the hedonic contingency view of mood and message processing
-
Wegener DT, Smith SM, Petty RE. 1995. Positive mood can increase or decrease message scrutiny - the hedonic contingency view of mood and message processing. Journal of Personality and Social Psychology 69(1): 5-15.
-
(1995)
Journal of Personality and Social Psychology
, vol.69
, Issue.1
, pp. 5-15
-
-
Wegener, D.T.1
Smith, S.M.2
Petty, R.E.3
-
69
-
-
0002815002
-
The dimensionality of consumption emotion patterns and consumer satisfaction
-
Westbrook RA, Oliver RL. 1991. The dimensionality of consumption emotion patterns and consumer satisfaction. Journal of Consumer Research 18(1): 84-91.
-
(1991)
Journal of Consumer Research
, vol.18
, Issue.1
, pp. 84-91
-
-
Westbrook, R.A.1
Oliver, R.L.2
-
70
-
-
0001287650
-
The moderating role of target-arousal on the impact of affect on satisfaction - an examination in the context of service experiences
-
Wirtz J, Mattila AS, Tan RLP. 2000. The moderating role of target-arousal on the impact of affect on satisfaction - an examination in the context of service experiences. Journal of Retailing 76(3): 347-365.
-
(2000)
Journal of Retailing
, vol.76
, Issue.3
, pp. 347-365
-
-
Wirtz, J.1
Mattila, A.S.2
Tan, R.L.P.3
-
71
-
-
0002667763
-
Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence
-
Zeithaml VA. 1988. Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. Journal of Marketing 52(3): 2-22.
-
(1988)
Journal of Marketing
, vol.52
, Issue.3
, pp. 2-22
-
-
Zeithaml, V.A.1
|