The application of Six Sigma methodology for check-in service in airport

8th International Conference on Service Systems and Service Management - Proceedings of ICSSSM'11

Volumn , Issue , 2011, Pages

  Ren, Xinhui ^a  

^a CIVIL AVIATION UNIVERSITY OF CHINA   (China)

Author keywords

Airport; Check in Service; DMAIC; Service quality; Six Sigma

Indexed keywords

CHECK-IN; DMAIC; SERVICE PERFORMANCE; SERVICE QUALITY; SIX SIGMA; SIX-SIGMA METHODOLOGY; STATISTICAL TECHNIQUES;

QUALITY OF SERVICE; WORK SIMPLIFICATION;

AIRPORTS;

EID: 81855226996     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICSSSM.2011.5959445     Document Type: Conference Paper

References (7)

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4. GREG BRUE. Six sigma for managers. McGraw-Hill Companies, 2002; p7
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