Six Sigma and business excellence: Strategic and tactical examination of IT service level management at the office of the chief technology officer of Washington, DC

Quality and Reliability Engineering International

Volumn 21, Issue 3, 2005, Pages 257-273

  Edgeman, Rick L ^a   Bigio, David ^b   Ferleman, Thomas ^c  

^a UNIVERSITY OF IDAHO   (United States)

^b UNIVERSITY OF MARYLAND   (United States)

^c REGENT UNIVERSITY   (United States)

Author keywords

Design for Six Sigma; Information technology; ITIL; Six Sigma; Terrorism mitigation

Indexed keywords

CURRICULA; INFORMATION TECHNOLOGY; INTERNET; PROJECT MANAGEMENT; QUALITY ASSURANCE; STRATEGIC PLANNING; STUDENTS; TOTAL QUALITY MANAGEMENT;

INFORMATION TECHNOLOGY INTERNET LIBRARY (ITIL); SELF ASSESSMENT METHODOLOGY; SIX SIGMA; TERRORISM MITIGATION;

QUALITY CONTROL;

EID: 15744391932     PISSN: 07488017     EISSN: None     Source Type: Journal    
DOI: 10.1002/qre.635     Document Type: Article

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