Activating community health center patients in developing question-formulation skills: A qualitative study

Health Education and Behavior

Volumn 38, Issue 6, 2011, Pages 637-645

  Lu, Wei Hsin ^a   Deen, Darwin ^b   Rothstein, Dan ^c   Santana, Luz ^c   Gold, Marthe R ^b  

^a STONY BROOK UNIVERSITY   (United States)

^b CITY COLLEGE OF NEW YORK   (United States)

^c The Right Question Project   (United States)

Author keywords

community health promotion; empowerment; health communications; patient education; qualitative methods; race ethnicity; social cognitive theory; theory of reasoned action

Indexed keywords

ADULT; AFRICAN AMERICAN; ARTICLE; BEHAVIOR; DECISION MAKING; DOCTOR PATIENT RELATION; EDUCATIONAL STATUS; FEMALE; HEALTH CENTER; HEALTH INSURANCE; HEALTH STATUS; HISPANIC; HUMAN; INTERPERSONAL COMMUNICATION; INTERVIEW; MALE; PATIENT PARTICIPATION; QUALITATIVE RESEARCH; SOCIAL CLASS; STATISTICS;

ADULT; AFRICAN AMERICANS; COMMUNICATION; COMMUNITY HEALTH CENTERS; DECISION MAKING; EDUCATIONAL STATUS; FEMALE; HEALTH STATUS; HISPANIC AMERICANS; HUMANS; INSURANCE, HEALTH; INTERVIEWS AS TOPIC; MALE; PATIENT PARTICIPATION; PHYSICIAN-PATIENT RELATIONS; POWER (PSYCHOLOGY); QUALITATIVE RESEARCH; SOCIAL CLASS;

EID: 81355135388     PISSN: 10901981     EISSN: 15526127     Source Type: Journal    
DOI: 10.1177/1090198110393337     Document Type: Article

References (41)

1. Adams R.J.,Smith B.J.,Ruffin R.E.Impact of the physician's participatory style in asthma outcomes and patient satisfaction.Annals of Allergy, Asthma and Immunology. 2001;86:263-271.
2. Agency for Healthcare Research and Quality. (2002). Expanding patient centered care to empower patients and assist providers (Research in Action, Issue 5). Rockville, MD: Author.
3. Agency for Healthcare Research and Quality. (n.d.). The questions are the answer. Retrieved from http://www.ahrq.gov/questionsaretheanswer/.
4. Alegría M.,Polo A.,Gao S.,Santana L.,Rothstein D.,Aida Jimenez A.,Normand S.L.Evaluation of a patient activation and empowerment intervention in mental health care.Medical Care. 2008;46:247-256.
5. Ashton C.M.,Haidet P.,Paterniti D.A.,Collins T.C.,Gordon H.S.,O'Malley K.,Street R.L.Racial and ethnic disparities in the use of health services.Journal of General Internal Medicine. 2003;8:146-152.
6. Bandura A.Self-efficacy: Toward a unifying theory of behavioral change.Psychological Review. 1977;84:191-215.
7. Bandura A.Social foundations of thought and action. Englewood Cliffs, NJ: Prentice-Hall; 1986:.
8. Beck R.S.,Daughtridge R.,Sloane P.D.Physician-patient communication in the primary care office: A systematic review.Journal of the American Board Family Medicine. 2002;15:25-38.
9. Brown R.,Butow P.N.,Boyer M.J.,Tattersall M.H. N.Promoting patient participation in the cancer consultation: Evaluation of a prompt sheet and coaching in question-asking.British Journal of Cancer. 1999;80:242-248.
10. Butow P.N.,Dunn S.M.,Tattersall M.H. N.,Jones Q.Patient participation in the cancer consultation: Evaluation of a question prompt sheet.Annals of Oncology. 1994;5:199-204.
11. Cegala D.J.,Marinelli T.M.,Post D.M.The effects of communication skills training on patients' treatment compliance in primary care.Archives of Family Medicine. 2000;9:57-64.
12. Cegala D.J.,McClure L.,Marinelli T.M.,Post D.M.The effects of communication skills training on patients' participation during medical interviews.Patient Education and Counseling. 2000;41:209-222.
13. Cortes D.E.,Mulvaney-Day N.,Fortuna L.,Reinfeld S.,Alegría M.Patient-provider communication: Understanding the role of patient activation for Latinos in mental health treatment.Health Education & Behavior. 2009;36:138-154.
14. de Vries H.,Backbier E.,Kok G.,Dijkstra M.The impact of social influences in the context of attitude, self-efficacy, intention and previous behavior as predictors of smoking onset.Journal of Applied Social Psychology. 1995;25:237-257.
15. de Vries H.,Dijkstra M.,Kuhlman P.Self-efficacy: The third factor besides attitude and subjective norm as a predictor of behavioral intentions.Health Education Research. 1988;3:273-282.
16. Fiscella K.,Epstein R.M.So much to do, so little time: Care for the socially disadvantaged and the15-minute visit.Archive of Internal Medicine. 2008;168:1843-1852.
17. Fishbein M.,Ajzen I.Belief, attitude, intention and behavior: An introduction to theory and research. Reading, MA: Addison-Wesley; 1975:.
18. Fleissig A.,Glasser B.,Lloyd M.Encouraging out-patients to make the most of their first hospital appointment: To what extent can a written prompt help patients get the information they want?.Patient Education and Counseling. 1999;38:69-79.
19. Flocke S.A.,Miller W.L.,Crabtree B.F.Relationships between physician practice style, patient satisfaction, and attributes of primary care.Journal of Family Practice. 2002;51:835-840.
20. Glaser B.G.Basics of grounded theory analysis: Emergence vs. forcing. Mill Valley, CA: Sociology Press; 1992:.
21. Gross D.A.,Zyzanski S.J.,Borawski E.A.,Cebul R.D.,Stange K.C.Patient satisfaction with time spent with their physician.Journal of Family Practice. 1998;47:133-137.
22. Harrington J.,Noble L.M.,Newman S.P.Improving patients' communication with doctors: A systematic review of intervention studies.Patient Education and Counseling. 2004;52:7-16.
23. Hibbard J.H.,Cunningham P.J.How engaged are consumers in their health and health care, and why does it matter?.Research Brief. 2008;8:1-9.
24. Hibbard J.H.,Mahoney E.R.,Stockard J.,Tusler M.Development and testing of a short form of the Patient Activation Measure.Health Research and Educational Trust. 2005;40:1918-1930.
25. Institute of Medicine. (2000). To err is human. Washington, DC:National Academies Press.
26. Johnson R.L.,Saha S.,Arbelaez J.J.,Beach M.C.,Cooper L.A.Racial and ethnic differences in patient perceptions of bias and cultural competence in health care.Journal of General Internal Medicine. 2004;19:101-110.
27. Kaplan S.H.,Greenfield S.,Ware J.E.Assessing the effects of physician-patient interactions on the outcomes of chronic disease.Medical Care. 1989;27:S110-S127.
28. Katz M.G.,Jacobson T.A.,Veledar E.,Kripalani S.Patient literacy and question-asking behavior during the medical encounter: A mixed methods analysis.Journal of General Internal Medicine. 2007;22:782-786.
29. Levinson W.,Kao A.,Kuby A.,Thisted R.A.Not all patients want to participate in decision making.Journal of General Internal Medicine. 2005;20:531-535.
30. Miles M.B.,Huberman A.M.Qualitative data analysis: A sourcebook of new methods. Newbury Park, CA: Sage; 1984:.
31. National Patient Safety Foundation. (n.d.). Ask me 3. Retrieved from http://www.npsf.org/askme3/for_patients.php.
32. Patton M.Q.How to use qualitative methods in evaluation. Newbury Park, CA: Sage; 1987:.
33. Rost K.,Flavin M.,Cole K.S.,McGill J.B.Change in metabolic control and functional status after hospitalization: Impact of patient activation intervention in diabetic patients.Diabetes Care. 1991;14:881-889.
34. Roter D.L.Patient participation in the patient-provider interaction: The effects of patient question asking on the quality of interaction, satisfaction and compliance.Health Education & Behavior. 1977;5:281-315.
35. Roter D.L.,Hall J.A.,Merisca R.,Nordstrom B.,Cretin D.,Svarstad B.Effectiveness of interventions to improve patient compliance: A meta analysis.Medical Care. 1998;36:1138-1161.
36. Stewart M.A.Effective physician-patient communication and health outcomes: A review.Canadian Medical Association Journal. 1995;152:1423-1433.
37. Strauss, A., & Corbin, J. (1998). Basics of qualitative research:Techniques and procedures for developing grounded theory (2nd ed.). Newbury Park, CA: Sage.
38. Street R.L.,Gordon H.S.,Ward M.M.,Krupat E.,Kravitz R.L.Patient participation in medical consultations: Why some patients are more involved than others.Medical Care. 2005;43:960-969.
39. Thompson S.C.,Nanni C.Patient-oriented interventions to improve communication in a medical office visit.Health Psychology. 1990;9:390-404.
40. Tran A.N.,Haider P.,Street R.L.,O'Malley K.J.,Martin F.,Ashton C.M.Empowering communication: A community-based intervention for patients.Patient Education and Counseling. 2004;52:113-121.
41. Wood G.C.,Spahr R.,Gerdes J.,Daar Z.S.,Hutchison R.,Stewart W.F.Patient satisfaction and physician productivity: Complementary or mutually exclusive?.American Journal of Medical Quality. 2009;24:498-504.