The effects of communication skills training on patients' participation during medical interviews

Patient Education and Counseling

Volumn 41, Issue 2, 2000, Pages 209-222

  Cegala, Donald J ^a   McClure, Leola ^a   Marinelli, Terese M ^a,b   Post, Douglas M ^a  

^a OHIO STATE UNIVERSITY   (United States)

^b NATIONWIDE CHILDREN S HOSPITAL   (United States)

Author keywords

Communication skills; Patient education; Primary health care

Indexed keywords

ADULT; ANAMNESIS; ARTICLE; CONTROLLED STUDY; DOCTOR PATIENT RELATION; FEMALE; HUMAN; INTERPERSONAL COMMUNICATION; INTERVIEW; MAJOR CLINICAL STUDY; MALE; PATIENT ATTITUDE; PATIENT EDUCATION; PATIENT INFORMATION; PRIMARY HEALTH CARE; PRIORITY JOURNAL; TRAINING;

ADULT; ANALYSIS OF VARIANCE; CASE-CONTROL STUDIES; COMMUNICATION; FEMALE; HUMANS; INTERVIEWS; MALE; MEDICAL HISTORY TAKING; MIDDLE AGED; PATIENT EDUCATION; PATIENT PARTICIPATION; PHYSICIAN-PATIENT RELATIONS; QUESTIONNAIRES;

EID: 0034284095     PISSN: 07383991     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0738-3991(00)00093-8     Document Type: Article

References (55)

1. Ong L.M.L., DeHaes J.C.J.M., Hoos A.M., Lammes F.B. Doctor-patient communication: A review of the literature. Soc Sci Med. 40:1995;903-918.
2. Roter D.L., Hall J.A. Studies of doctor-patient interaction. Annu Rev Public Health. 10:1989;163-180.
3. Thompson T.L. Interpersonal communication and health care. Knapp M.L., Miller G.R., Handbook of interpersonal communication. 1994;696-779 Sage, Newbury Park, CA.
4. Branch W.T., Arky R.A., Woo B., Stoeckle J.D., Levy D.B., Taylor W.C. Teaching medicine as a human experience: A patient-doctor relationship course for faculty and first-year medical students. Ann Intern Med. 114:1991;482-489.
5. Kern D.E., Grayson M., Barker L.R., et al. Residency training in interviewing skills and the psychosocial domain of medical practice. J Gen Intern Med. 4:1989;421-431.
6. Smith R.C., Lyles J.S., Mettler J., et al. Effectiveness of intensive training for residents in interviewing skills. Ann Intern Med. 128:1998;118-126.
7. Anderson L.A., Sharpe P.A. Improving patient and provider communication: A synthesis and review of communication interventions. Patient Educ Couns. 17:1991;99-134.
8. Sharf B.F. Teaching patients to speak up: Past and future trends. Patient Educ Couns. 11:1988;95-108.
9. Simons-Morton D.G., Mullen P.D., Mains D.A., Tabak E.R., Green L. Characteristics of controlled studies of patient education and counseling for preventive health behaviors. Patient Educ Couns. 19:1992;175-204.
10. Webber G.C. Patient education: A review of the issues. Med Care. 28:1990;1089-1103.
11. Beisecker A.E., Beisecker T.D. Patient information-seeking behaviors when communicating with doctors. Med Care. 28:1990;19-28.
12. Beisecker A.E. Patient power in doctor-patient communication: What do we know? Health Commun. 2:1990;105-122.
13. Ley P.L. Communicating with patients: Improving communication, satisfaction and compliance. 1988;Croon Helm, New York.
14. Parrott R. Exploring family practitioners' and patients' information exchange about prescribed medications: Implications for practitioners' interviewing and patients' understanding. Health Commun. 6:1994;267-280.
15. Street Jr. RL. Information-giving in medical consultations: The influence of parents' communicative styles and personal characteristics. Soc Sci Med 1991;32:541-8.
16. Cegala D.J. A study of doctors' and patients' patterns of information exchange and relational communication during a primary care consultation: Implications for communication skills training. J Health Commun. 2:1997;169-194.
17. Frankel R. Talking in interviews: A dispreference for patient-initiated questions in physician-patient encounters. Psathas G., Interaction competence. 1990;231-262 International Institute for Ethnomethodology and Conversation Analysis and University Press of America, Washington, DC.
18. Emanuel E.J., Emanuel L.L. Four models of the physician-patient relationship. J Am Med Assoc. 267:1992;2221-2226.
19. Charles C., Gafni A., Whelan T. Shared decision-making in the medical encounter: What does it mean? (or it takes at least two to tango). Soc Sci Med. 44:1997;681-692.
20. Frederikson L.G. Exploring information-exchange in consultation: The patients' view of performance and outcomes. Patient Educ Couns. 25:1995;237-246.
21. Sandler G. The importance of the history in the medical clinic and the cost of unnecessary tests. Am Heart J. 100:1980;928-931.
22. Roter D.L., Hall J.A., Katz N.R. Patient-physician communication: A descriptive summary of the literature. Patient Educ Couns. 12:1988;99-119.
23. Tuckett D., Williams A. Approaches to the measurement of explanation and information-giving in medical consultations: A review of empirical studies. Soc Sci Med. 18:1984;571-580.
24. Tuckett D.A., Boulton M., Olson C. A new approach to the measurement of patients' understanding of what they are told in medical consultations. J Health Soc Behav. 26:1985;27-38.
25. Anderson L.A., DeVellis M.B., DeVellis R.F. Effects of modeling on patient communication, satisfaction, and knowledge. Med Care. 25:1987;1044-1056.
26. Robinson E.J., Whitfield M.J. Improving the efficiency of patients' comprehension monitoring: A way of increasing patients' participation in general practice consultation. Soc Sci Med. 21:1985;915-919.
27. Roter D.L. Patient question-asking in physician-patient interaction. Health Psychol. 3:1984;395-409.
28. Tabak E.R. Encouraging patient question-asking: A clinical trail. Patient Educ Couns. 12:1988;37-49.
29. Thompson S.C., Nanni C., Schwankovsky L. Patient-oriented interventions to improve communication in a medical office visit. Health Psychol. 9:1990;390-404.
30. Bertakis K.D. The communication of information from physician to patient: A method for increasing patient retention and satisfaction. J Fam Pract. 5:1977;217-222.
31. Cegala D.J., Socha McGee D., McNeilis K.S. Components of patients' and doctors' perceptions of communication competence during a primary care medical interview. Health Commun. 8:1996;1-28.
32. Socha McGee D., Cegala D.J. Patient communication skills training for improved communication competence in the primary care medical consultation. J Appl Commun Res. 26:1998;412-430.
33. Cegala D.J., Marinelli T., Post D.M. The effect of patient communication skills training on treatment compliance in primary care. Arch Fam Med. 9:2000;57-64.
34. West C. Medical misfires: Mishearings, misgivings, and misunderstandings in physican-patient dialogues. Discourse Processes. 7:1984;107-134.
35. Cegala D.J., Coleman M.T., Warisse J. The development and partial test of the Medical Communication Competence Scale (MCCS). Health Commun. 10:1998;261-288.
36. Burke L.E., Dunbar-Jacob J. Adherence to medication, diet, and activity recommendations: From assessment to maintenance. J Cardiovasc Nurs. 9:1995;62-79.
37. Dunbar-Jacob J., Burke L.E., Pyczynski S. Clinical assessment and management of adherence to medical regimens. Nicassio P.M., Smith T.W., Managing chronic illness: A biopsychosocial perspective. 1995;313-349 American Psychological Association, Washington, DC.
38. Rudd P. Clinicians and patients with hypertension: Unsettled issues about compliance. Am Heart J. 130:1995;572-579.
39. Bandura A. Self-efficacy: The exercise of control. 1997;W.H. Freeman, New York.
40. McAuley E. Self-efficacy and the maintenance of exercise participation in older adults. J Behav Med. 16:1993;103-113.
41. Schwarzer R. Self-efficacy in the adoption and maintenance of health behaviors: Theoretical approaches and a new model. Schwarzer R., Self-efficacy: Thought control of action. 1992;217-243 Hemisphere, Washington, DC.
42. Beisecker A.E. Older persons' medical encounters and their outcomes. Res Aging. 18:1996;9-31.
43. Cassileth B.R., Zupkis R.V., Sutton-Smith K., March V. Information and participation preferences among cancer patients. Ann Intern Med. 92:1980;832-836.
44. Cegala D.J., McNeilis K.S., Socha McGee D., Jonas A.P. A study of doctors' and patients' perceptions of information processing and communication competence during the medical interview. Health Commun. 7:1995;179-203.
45. Cegala DJ, Drummond D, McCartney W, Marinelli T. The Development and Partial Assessment of a Patient Communication Skills Training Procedure, Chicago, IL: National Communication Association, 1997, November.
46. Hunt K.W. Differences in grammatical structures written at three grade levels, the structures to be analyzed by transformational methods. 1964;US Department of Health, Education, and Welfare, Tallahassee, FL.
47. Hunt K.W. Grammatical structures written at three grade levels. 1965;National Council of Teachers of English, Champaign, IL.
48. Holsti O.R. Content analysis for the social sciences and humanities. 1969;Addison-Wesley, Reading, MA.
49. Roter D.L., Stewart M., Putnam S.M., Lipkin M., Stiles W., Inui T.S. Communication patterns of primary care physicians. J Am Med Assoc. 277:1997;350-356.
50. Greenfield S., Kaplan S., Ware J.E. Expanding patient involvement in care: Effects on patients' outcomes. Ann Intern Med. 102:1985;520-528.
51. Stewart M.A. What is a successful doctor-patient interview? A study of interactions and outcomes. Soc Sci Med. 19:1984;167-175.
52. Quill T.E., Brody H. Physician recommendations and patient autonomy: Finding a balance between physician power and patient choice. Ann Intern Med. 125:1996;763-769.
53. Hall J.A., Roter D.L., Katz N.R. Meta-analysis of correlates of provider behavior in medical encounters. Med Care. 26:1988;657-675.
54. Kaplan S.H., Greenfield S., Gandek B., Rogers W.H., Ware J.E. Characteristics of physicians with participatory decision-making styles. Ann Intern Med. 124:1996;497-504.
55. Cegala D.J. Communication skills training for primary care patients. 1998;Agency for Health Care Policy and Research, Rockville, MD.