New Technologies and Stress

International Handbook of Work and Health Psychology, Third Edition

Volumn , Issue , 2009, Pages 221-250

  Hamborg, Kai Christoph ^a   Greif, Siegfried ^a  

^a UNIVERSITY OF OSNABRÜCK   (Germany)

Author keywords

Implementation strategy in technology led strategy; Increase in strain due to VDU usage; Job control, subjective probability of reducing stress reactions; New technologies and stress; New technology not a source of stress per se; Planned technological changes and state of uncertainty; Social support resource moderating stress reactions; Technological innovation for surviving competitive markets; Technological knowledge and competencies; Transactional stress model and impact of new technologies on stress

Indexed keywords

EID: 81155126805     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1002/9780470682357.ch11     Document Type: Chapter

References (108)

1. Agervold, M. (1987). New technology in the office: attitudes and consequences. Work and Stress, 2, 143-53.
2. Bamberg, E., Ducki, A. & Metz, A.-M. (Eds) (1998). Handbuch betriebliche Gesundheitsförderung. Göttingen: Verlag für Angewandte Psychologie.
3. Benda, H. von (1990). Information und Kommunikation im Büro. In C. Graf Hoyos & B. Zimolong (Eds), Enzyklopädie der Psychologie D III/2. Ingenieurpsychologie (pp. 479-510). Göttingen: Hogrefe.
4. Bennebroek Gravenhorst, K.M.,Werkman, R.A.&Boonstra, J.J. (2003). The change capacity of organisations: general assessment and five configurations. Applied Psychology: An International Review, 52(1), 83-105.
5. Beyer, H. & Holtzblatt, K. (1998). Contextual Design. San Francisco: Morgan Kaufmann.
6. Bjørn-Andersen, N. (1985). Training for subjection or participation. In B. Shackel (Ed.), Human-Computer Interaction-Interact '84 (pp. 839-46). Amsterdam: North Holland.
7. Blackler, F., & Brown, C. (1986). Alternative models to guide the design and introduction of the new information technologies into work organizations. Journal of Occupational Psychology, 59(4), 287-313.
8. Blyth, A. (1995). Modelling the business process to derive organisational requirements for information technology. SIGOIS Bulletin, 16(1), 25-33.
9. Boonstra, J. (2000). De zinloosheid van HRM bij organisatieverendering. Tijdschrift voor HRM, 3, 25-51.
10. Boucsein, W. (1988). Wartezeiten am Rechner-Erholung oder Streß? Zeitschrift für Arbeitswissenschaft, 4, 222-225.
11. Briner, R. & Hockey, R.J. (1988). Operator stress and computer-based work. In C.L. Cooper & R. Payne (Eds), Causes, Coping and Consequences of Stress at Work (pp. 115-40). Chichester: John Wiley & Sons, Ltd.
12. Brodbeck, F.C. & Rupietta, W. (1994). Fehlermanagement und Hilfesysteme. In E. Eberleh, H. Oberquelle & R. Oppermann (Eds), Einführung in die Software-Ergonomie (pp. 197-234). Berlin: De Gruyter.
13. Brodbeck, F. C., Zapf, D., Prümper, J. & Frese, M. (1993). Error handling in office work with computers: a field study. Journal of Occupational and Organizational Psychology, 66(4), 303-17.
14. Buchanan, D.A.&Boddy, D. (1982). Advanced technology and the quality of working life: the effects of word processing on video typists. Journal of Occupational Psychology, 55, 1-11.
15. Çakir, A. (1981). Belastung und Beanspruchung bei Bildschirmtätigkeiten. In M. Frese (Ed.), Streß im Büro (pp. 46-71). Bern: Huber.
16. Coch, L. & French, J. (1948). Overcoming resistance to change. Human Relations, 1, 512-32.
17. Carayon, P. (1993). Job design and job stress in office workers. Ergonomics, 36(5), 463-77.
18. Carayon, P. (1997). Temporal issues of quality of working life and stress in humancomputer interaction. International Journal of Human-Computer Interaction, 9, 325-42.
19. Carayon, P., Yang, C.-L. & Lim, S.-Y. (1995). Examining the relationship between job design and worker strain over time in a sample of office workers. Ergonomics, 38, 1199-211.
20. Carroll, J.M. (Ed.) (1995). Scenario-Based Design. Envisioning Work and Technology in System Development. New York: John Wiley & Sons, Inc.
21. Carroll, J.N. &Mack, R.L. (1983). Active learning to use a word processor. In:W.E. Cooper (Ed.), Cognitive Aspects of Skilled Typewriting (pp. 259-82). Berlin: Springer.
22. Clegg, C., Axtell, C., Damodaran, L., Farbey, B., Hull, R., Lloyd-Jones, R. et al. (1997). Information technology: a study of performance and the role of human and organizational factors. Ergonomics, 40(9), 851-71.
23. Dutke, S. & Schönpflug, W. (1987). When the introductory period is over: learning while doing one's job. In M. Frese, E. Ulich & W. Dzida (Eds), Psychological Issues of Human-Computer Interaction (pp. 295-310). Amsterdam: North-Holland.
24. Dzida, M., Langenheder, W., Cornelius, D. & Schardt, L.P. (1984). Auswirkungen des EDV-Einsatzes auf die Arbeitssituation und Möglichkeiten einer arbeitsorientierten Gestaltung. St. Augustin: GMD-Studie, No. 82.
25. Eason, K., Harker, S. & Olphert, W. (1996). Representing socio-technical systems options in the development of new forms of work organization. European Journal of Work and Organizational Psychology, 5(3), 399-420.
26. Englehardt, C.S. & Simmons, P.R. (2002). Creating an organizational space for learning. Learning Organization, 9, 39-47.
27. Farr, J. & Ford, C.M. (1990). Individual innovation. In M. West & J Farr (Eds), Innovation and Creativity at Work: Psychological Approaches (pp. 63-80). New York: John Wiley & Sons, Inc.
28. Fay, D., Sonnentag, S. & Frese, M. (2001). Stressors, innovation, and personal initiative: are stressors always detrimental? In C.L. Cooper (Ed.), Theories of Organizational Stress (pp. 170-89). New York: Oxford University Press.
29. Frese, M. (1989). Human computer interaction within an industrial psychology framework. Applied Psychology: An International Review, 38, 29-44.
30. Frese, M. (1991a). Streß und neue Techniken. Was ändert sich? In S. Greif, E. Bamberg & N. Semmer (Eds), Psychischer Streß am Arbeitsplatz. (pp. 120-34). Göttingen: Hogrefe.
31. Frese, M. (1991b). Fehlermanagement: Konzeptionelle Überlegungen. In M. Frese & D. Zapf (Eds), Fehler bei der Arbeit mit dem Computer (pp. 139-50). Bern: Huber.
32. Frese, M. & Brodbeck, F.C. (1989). Computer in Büro und Verwaltung. Heidelberg: Springer.
33. Frese, M.,Brodbeck, F.,Heinbokel, T.,Mooser,C., Schleiffenbaum, E.&Thiemann, P. (1991). Errors in training computer skills: on the positive function of errors. Human-Computer Interaction, 6(1), 77-93.
34. Frese, M. & Semmer, N. (1991). Streßfolgen in Abhängigkeit von Moderatorvariablen: Der Einfluß von Kontrolle und sozialer Unterstützung. In S. Greif, E. Bamberg & N. Semmer (Eds), Psychischer Streß am Arbeitsplatz (pp. 135-53). Göttingen: Hogrefe.
35. Frese, M. & Zapf, D. (1987). Die Einführung von neuen Techniken verändert Qualifikationsanforderungen, Handlungsspielraum und Stressoren kaum. Zeitschrift für Arbeitswissenschaft, 41(13 NF), 7-14.
36. Frese, M. & Zapf, D. (1994). Action as the core of work psychology: a German approach. In H.C. Triandis, M.D. Dunnette & L.M. Hough (Eds), Handbook of Industrial and Organizational Psychology (Vol. 4, pp. 271-340). Palo Alto, CA: Consulting Psychologists Press4.
37. Gediga, G., Hamborg, K.-C. & Düntsch, I. (2002). Evaluation of software systems. In A. Kent & J.G. Williams (Eds), Encyclopedia of Computer Science and Technology (Vol. 45, pp. 127-53). New York: Marcel Dekker.
38. Gould, J.D. (1988). How to design usable systems. In M. Helander (Ed.), Handbook of Human Computer Interaction (pp. 757-89). Amsterdam: Elsevier.
39. Greif, S. (1986). Neue Kommunikationstechnologien-Entlastung oder mehr Streß? In K.-K. Pullig, U. Schäkel & J. Scholz (Eds), Streß im Unternehmen (pp. 178-99). Hamburg: Windmühle GmbH Verlag.
40. Greif, S. (1991a). Streß in der Arbeit-Einführung und Grundbegriffe-. In S. Greif, E. Bamberg & N. Semmer (Eds), Psychischer Streß am Arbeitsplatz (pp. 1-28). Göttingen: Hogrefe.
41. Greif, S. (1991b). Organisational issues and task analysis. In B. Shackel & S Richardson (Eds), Human Factors for Informatics Usability (pp. 247-67). Cambridge: Cambridge University Press.
42. Greif, S. (1994). Fehlertraining und Komplexität beim Softwaredesign. Zeitschrift für Arbeitswissenschaft, 48(20NF), 44-53.
43. Greif, S. & Keller, H. (1990). Exploratory behavior in human-computer interaction. In M. West & J. Farr (Eds), Innovation and Creativity at Work: Psychological Approaches (pp. 231-50). New York: John Wiley & Sons, Inc.
44. Haaks, D. (1992). Anpaßbare Informationssysteme. Göttingen: Verlag für Angewandte Psychologie.
45. Hamborg, K.-C. (1996). Zum Einfluß der Komplexität von Software-Systemen auf Fehler bei Computernovizen und Experten. Zeitschrift für Arbeits-und Organisationspsychologie, 40, 3-11.
46. Hamborg, K.-C., Schulze, L.&Sendfeld, M. (2007).Mensch-Computer Interaktion: Von der Arbeitsmittel-zur Arbeits-und Organisationsgestaltung. In T. Gross (Ed.), Mensch&Computer 2007. Interaktion im Plural (pp. 199-208).München: Oldenbourg.
47. Hirschheim, R.A., Land, F.F. & Smithson, S. (1985). Implementing computer-based information systems in organisations: issues and strategies. In B. Shackel (Ed.), Human-Computer Interaction-Interact '84 (pp. 855-62). Amsterdam: North Holland.
48. Hofmann, K. & Bungard, W. (1995). Modellwechsel in der Automobilindustrie. In H.J. Warnecke (Ed.), Aufbruch in fraktalen Unternehmen-Praxisbeispiele für Denken und Handeln. Heidelberg: Springer.
49. Humphrey, S.E., Nahrgang, J.D. &Morgeson, F.P. (2007). Integrating motivational, social, and contextual work design features: a meta-analytic summary and theoretical extension of the work design literature. Journal of Applied Psychology, 92(5), 1332-56.
50. Huuhtanen, P. (1997). Toward a multilevel model in longitudinal studies on computerization in offices. International Journal of Human-Computer Interaction, 9, 383-405.
51. Hackman, J.R. & Lawler, E.E. (1971). Employee reactions to job characteristics. Journal of Applied Psychology, 55(3), 259-86.
52. Helander, M., Landauer, T.K. & Prabhu, P. (Eds) (1997). Handbook of Human-Computer Interaction. Amsterdam: Elsevier Science.
53. Irmer, C., Pfeffer, S. & Frese, M. (1991). Konsequenzen von Fehleranalysen für das Training: Das Fehlertraining. In M. Frese & D. Zapf (Eds), (Fehler bei der Arbeit mit dem Computer (pp. 151-65). Bern: Huber.
54. ISO 9241-2 (1992). Ergonomic requirements for office work with visual display terminals (VDT's). Part 2: Guidance on task requirements. Genf: ISO.
55. ISO 9241-11 (1998). Ergonomic requirements for office work with visual display terminals (VDT's). Part 11: Guidance on usability. Genf: ISO.
56. ISO 13407 (1999). Human-centred design processes for interactive systems. Genf: ISO.
57. Järvenpää, E. (1997). Implementation of office automation and its effects on job characteristics and strain in a district court. International Journal of Human-Computer Interaction, 9, 425-42.
58. Johansson, G. (1989). Stress, autonomy, and the maintenance of skill in supervisory control of automated systems. Applied Psychology: An International Review, 38, 45-56.
59. Johansson, G. & Aronsson, G. (1984). Stress reactions in computerized administrative work. Journal of occupational Psychology, 5, 159-81.
60. Jones, F. & Fletcher, B.C. (2003). Job Control, Physical Health and Psychological Well-Being. In M.J. Schabracq, J.A.M. Winnubst & C.L. Cooper (Eds.), The Handbook of Work & Health Psychology (2nd edition, pp. 121-142). New York: John Wiley & Sons, Inc.
61. Kalimo, R. & Leppänen, A. (1985). Feedback from video display terminals, performance control and stress in text preparation in the printing industry. Journal of Occupational Psychology, 58, 27-38.
62. Kanter, R.M. (1985). Managing the human side of change. Management Review, 74(4), 52-7.
63. Karasek, R. & Theorell, T. (1990). Healthy Work: Stress, Productivity and the Reconstruction of Working Life. New York: Basic Books.
64. Keith, N. & Frese, M. (2005). Self-regulation in error management training: emotional control and metacognition as mediators of performance effects. Journal of Applied Psychology, 90(4), 677-91.
65. Keith, N. & Frese, M. (2008). Effectiveness of error management training: a metaanalysis. Journal of Applied Psychology, 93(1), 59-69.
66. Kompier, M. (2003). Job Design and Well-Being. In M.J. Schabracq, J.A.M. Winnubst & C.L. Cooper (Eds.), The Handbook of Work & Health Psychology (2nd edition, pp. 429-454). New York: John Wiley & Sons, Inc.
67. Korunka, C. & Vitouch, O. (1999). Effects of the implementation of information technology on employees' strain and job satisfaction: a context dependent approach. Work and Stress, 34, 341-63.
68. Korunka, C.,Weiss, A., Huemer, K.-H.&Karetta, B. (1995). The effect of new technologies on job satisfaction and psychosomatics complaints. Applied Psychology: An International Review, 44, 123-42.
69. Korunka, C., Weiss, A. & Karetta, B. (1993). Effects of new technologies with special regard for the implementation process per se. Journal of Organizational Behavior, 14, 331-48.
70. Korunka, C., Zauchner, S. & Weiss, A. (1997). New technologies, job profiles, and external workload as predictors of subjectively experienced stress and dissatisfaction at work. International Journal of Human-Computer Interaction, 9, 407-24.
71. Krone, A., Hamborg, K.-C. & Gediga, G. (2002). Zur emotionalen Reaktion bei Fehlern in der Mensch-Computer Interaktion. Zeitschrift für Arbeits-und Organisationspsychologie, 46, 185-200.
72. Kühlmann, T.M. (1988). Technische und organisatorische Neuerungen im Erleben betroffener Arbeitnehmer. Stuttgart: Enke.
73. Lazarus, R.S. (1976). Patterns of Adjustment. New York: McGraw-Hill.
74. Leitner, K., Lüders, E., Greiner, B., Ducki, A., Nierdermeier, R. & Volpert, W. (1993). Analyse psychischer Anforderungen und Belastungen in der Büroarbeit. Göttingen: Hogrefe.
75. Levi, L. (1994). Work, worker and wellbeing: an overview. Work and Stress, 8, 79-83.
76. Marjchrzak, A. & Cotton, J. (1988). A longitudinal study of adjustment to technological change: from mass to computer-automated batch production. Journal of Occupational Psychology, 61, 43-66.
77. Mayhew, D. (1999). The Usability Engineering Lifecycle. A Practitioner's Handbook for User Interface Design. San Francisco: Morgan Kaufmann.
78. Mohr, G. (1991). Fünf Subkonstrukte psychischer Befindensbeeinträchtigung bei Industriearbeitern: Auswahl und Entwicklung. In S. Greif, E. Bamberg&N. Semmer (Eds), Psychischer Streß am Arbeitsplatz. Göttingen: Hogrefe, pp. 91-119.
79. Morgeson, F.P. & Campion, M.A. (2003).Work design. InW.C. Borman, D.R. Ilgen & R.J. Klimoski (Eds), Handbook of Psychology: Industrial and Organizational Psychology (Vol. 12, pp. 423-52). New York: John Wiley & Sons, Inc.
80. Nadin, S.J., Waterson, P.E. & Parker, S.K. (2001). Participation in job redesign: an evaluation of the use of a sociotechnical tool and its impact. Human Factors and Ergonomics in Manufacturing, 11(1), 53-69.
81. Nielsen, J. (1993). Usability Engineering. Boston, MA: AP Professional.
82. Nielsen, J. & Mack, R.L. (Eds) (1994). Usability Inspection Methods. New York: John Wiley & Sons, Inc.
83. Norman, D.A. (1983). Design rules based on analyses of human error. Communications of the ACM, 26, 254-8.
84. Norman, D.A. (1988). The Psychology of Everyday Things. New York: Basic Books.
85. Parker, S. & Wall, L. (2001). Work design: learning from the past and mapping a new terrain. In N. Anderson, D.S. Ones, H.K. Sinangil & C. Viswesvaran (Eds), Handbook of Industrial, Work and Organizational Psychology (Vol. 1, pp. 91-109). Thousand Oaks, CA: Sage.
86. Rasmussen, J. & Vicente, K.J. (1989). Coping with human errors through system design: implications for ecological interface design. International Journal of Man-Machine Studies, 31, 517-34.
87. Rubin, J. (1994). Handbook of Usability Testing. New York: John Wiley & Sons, Inc.
88. Saupe, R. & Frese, M. (1981). Faktoren für das Erleben und die Bewältigung von Streß im Schreibdienst. In M. Frese (Ed.), Streß im Büro (pp. 199-224). Bern: Huber.
89. Sauter, S.L., Gottlieb, M.S., Jones, K.C.,Dodsen,V.&Rohrer,K.M. (1983). Job and health implications of VDT use: initial results of the Wisconsin NIOSH study. Communications of the ACM, 26, 284-94.
90. Sauter, S.L., Schleifer, L.M. & Knutson, S.J. (1991). Work posture, workstation design and muscoskeletal discomfort in a VDT data entry task. Human Factors, 33, 151-67.
91. Schulz, P. & Höfert, W. (1981). Wirkungsmechanismen und Effekte von Zeitdruck bei Angestelltentätigkeiten. In M. Frese (Ed.), Streß im Büro (pp. 72-95). Bern: Huber.
92. Semmer, N. (1984). Streßbezogene Tätigkeitsanalyse: Psychologische Untersuchungen zur Analyse von Streß am Arbeitsplatz. Weinheim: Beltz.
93. Shneidermann, B.&Plaisant, C. (2005). Designing the User Interface. Strategies for Effective Human-Computer Interaction (4th edn). Boston, MA: AddisonWesley.
94. Spector, P.E. (1998). A control theory of the job stress process. In C.L. Cooper (Ed.), Theories of Organizational Stress (pp. 153-69). New York: Oxford University Press Stellman, J.M., Klitzman, S., Gordon, G.C. & Snow, B.R. (1987). Work environment and the well-being of clerical and VDT workers. Journal of Occupational Behaviour, 8, 95-114.
95. Symon, G. & Clegg, C. (2005). Constructing identity and participation during technological change. Human Relations, 58, 1141-66.
96. Turner, J.A. & Karasek, R.A. (1984). Software ergonomics: effects of computer application design parameters on operator task performance and health. Ergonomics, 27, 663-90.
97. Udris, I. (1989). Soziale Unterstützung. In S. Greif,H.Holling&N.Nicholson (Eds), Arbeits-und Organisationspsychologie. Internationales Handbuch in Schlüsselbegriffen (pp. 421-5). München: PVU.
98. Wanberg, C.R. & Banas, J.T. (2000). Predictors and outcomes of openness to changes in a reorganizing workplace. Journal of Applied Psychology, 85(1), 132-42.
99. Warr, P. (1987). Work, Unemployment and Mental Health. Oxford: Clarendon Press.
100. Waterson, P.E., Clegg, C.W., Bolden, R., Pepper, K.,Warr, P.B.&Wall, T.D. (1999). The use and effectiveness of modern manufacturing practices: a survey of UK industry. International Journal of Production Research, 37(10), 2271-92.
101. Waterson, P.E., Older-Gray, M.T. & Clegg, C.W. (2002). A sociotechnical method for designing work systems. Human Factors, 44(3), 376-91.
102. Welsch, J. (1989). Technischer Wandel und Arbeitsmarkt-Ausgewählte Ergebnisse der META-Studie des Bundesforschungsministeriums. WSI Mitteilungen, 42, 503-16.
103. Winnubst, J.A.M.&Diekstra, R.F.W. (1998).Work and health psychology: Methods of intervention. In P. J. D. Drenth & H. Thierry. (Eds.), Handbook of work and organizational psychology (2nd edition), vol. 3: Personnel psychology (pp. 395-408). Hove: Psychology Press/Erlbaum.
104. Wixon, D. & Wilson, C. (1997). The usability engineering framework for product design and evaluation. In M. Helander, T. Landauer&P. Prabhu (Eds), Handbook of Human-Computer Interaction (pp. 653-88). Amsterdam: Elsevier.
105. Zapf, D. (1991). Fehler, Streß und organisationaler Kontext. In M. Frese & D. Zapf (Eds), Fehler bei der Arbeit mit dem Computer (pp. 106-17). Bern: Huber.
106. Zapf,D. (1993). Stress-oriented analysis of computerized officework. The European Work and Organizational Psychologist, 3, 85-100.
107. Zapf, D. (1995). Stress oriented analysis of computerized office work. In J.M. Peiró, F. Prieto, J.L. Meliá & O. Luque (Eds), Work and Organizational Psychology: European Contributions of the Nineties. Proceedings of the Sixth European Congress of Work and Organizational Psychology (pp. 61-760. London: Taylor & Francis.
108. Zeier, H., Mion, H., Läubli, Th., Thomas, C. & Senn, E. (1987). Augen-und Rückenbeschwerden bei Bildschirmarbeit in Abhängigkeit von ergonomischen und biopsychosozialen Faktoren. Zeitschrift für experimentelle und angewandte Psychologie, XXXIV, 155-79.