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Volumn 1, Issue 4, 2008, Pages 287-299

Create superior customer values: New direction for Middle Eastern airlines

Author keywords

Airlines; Competitive advantage; Middle East; Total quality management; Tourism

Indexed keywords


EID: 80054770454     PISSN: 17537983     EISSN: 17537991     Source Type: Journal    
DOI: 10.1108/17537980810930009     Document Type: Article
Times cited : (7)

References (18)
  • 7
    • 84887283605 scopus 로고
    • Linking strategic management and ongoing quality improvement
    • August
    • Bremer, M.S. (1988), "Linking strategic management and ongoing quality improvement" in National Productivity Review, Vol. 8, No. 1, pp. 11-22, August.
    • (1988) National Productivity Review , vol.8 , Issue.1 , pp. 11-22
    • Bremer, M.S.1
  • 10
    • 0002098535 scopus 로고
    • Attractive quality and must be quality
    • Kano, N. (1984), "Attractive quality and must be quality" in Hinshitsu, Vol. 14, No. 2, pp. 147-56.
    • (1984) Hinshitsu , vol.14 , Issue.2 , pp. 147-156
    • Kano, N.1
  • 11
    • 0026494564 scopus 로고
    • The balance scorecard: Measures that drive performance
    • January-February
    • Kaplan, R.S., Norton, D. (1992), "The balance scorecard: measures that drive performance" in Harvard Business Review, January-February, pp. 71-9.
    • (1992) Harvard Business Review , pp. 71-79
    • Kaplan, R.S.1    Norton, D.2
  • 16
    • 0026918284 scopus 로고
    • Quality as a strategic weapon
    • Raynor, M.E. (1992), "Quality as a strategic weapon" in Journal of Business Strategy, Vol. 13, No. 5, pp. 3-9.
    • (1992) Journal of Business Strategy , vol.13 , Issue.5 , pp. 3-9
    • Raynor, M.E.1
  • 18
    • 0027610959 scopus 로고
    • TQM: The only source of sustainable advantage
    • Spitzer, R.D. (1993), "TQM: the only source of sustainable advantage" in Quality Progress, Vol. 26, No. 6, pp. 59-64.
    • (1993) Quality Progress , vol.26 , Issue.6 , pp. 59-64
    • Spitzer, R.D.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.