메뉴 건너뛰기




Volumn , Issue , 2010, Pages 381-395

New Media for Crisis Communication: Opportunities for Technical Translation, Dialogue, and Stakeholder Responses

Author keywords

Coding training and intercoder reliability; Content analysis method in analyzing blogs; Credibility and blogging; Dialogic opportunities and crisis communication; Ease of use and dialogic interaction for blogging during crisis; Facilitating bi directional communication, or dialogue; New media for crisis communication; Role of new media use in crisis communication and technical translation; Technical translation in crisis communication; Variable coding schemes and principles of mutual exclusivity and inclusive categories

Indexed keywords


EID: 80053549603     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1002/9781444314885.ch18     Document Type: Chapter
Times cited : (32)

References (26)
  • 2
    • 0003801684 scopus 로고    scopus 로고
    • Ongoing crisis communication: Planning, managing and responding
    • Thousand Oaks, CA: Sage
    • Coombs, W. T. (1999). Ongoing crisis communication: Planning, managing and responding. Thousand Oaks, CA: Sage.
    • (1999)
    • Coombs, W.T.1
  • 3
    • 85076144406 scopus 로고    scopus 로고
    • Public responses to uncertainty
    • In S. M. Friedman, S. Dunwoody, & C. L. Rogers (Eds.), Communicating uncertainty: Media coverage of new and controversial science, Mahwah, NJ: Lawrence Erlbaum Associates
    • Einsiedel, E., & Thorne, B. (1999). Public responses to uncertainty. In S. M. Friedman, S. Dunwoody, & C. L. Rogers (Eds.), Communicating uncertainty: Media coverage of new and controversial science (pp. 43-55). Mahwah, NJ: Lawrence Erlbaum Associates.
    • (1999) , pp. 43-55
    • Einsiedel, E.1    Thorne, B.2
  • 4
    • 0007386720 scopus 로고    scopus 로고
    • Communicating uncertainty: Media coverage of new and controversial science
    • Mahwah, NJ: Lawrence Erlbaum Associates
    • Friedman, S. M., Dunwoody, S., & Rogers, C. L. (Eds.) (1999). Communicating uncertainty: Media coverage of new and controversial science. Mahwah, NJ: Lawrence Erlbaum Associates.
    • (1999)
    • Friedman, S.M.1    Dunwoody, S.2    Rogers, C.L.3
  • 5
    • 21144475826 scopus 로고
    • Organizational impression management as a reciprocal influence process: The neglected role of the organizational audience
    • Ginzel, L. E., Kramer, R. M., & Sutton, R. I. (1993). Organizational impression management as a reciprocal influence process: The neglected role of the organizational audience. Research in Organizational Behavior, 15: 227-266.
    • (1993) Research in Organizational Behavior , vol.15 , pp. 227-266
    • Ginzel, L.E.1    Kramer, R.M.2    Sutton, R.I.3
  • 6
    • 84990324253 scopus 로고    scopus 로고
    • My job sucks: Examining counterinstitutional websites as locations for organizational member voice, dissent, and resistance
    • Gossett, L. M., & Kilker, J. (2006). My job sucks: Examining counterinstitutional websites as locations for organizational member voice, dissent, and resistance. Management Communication Quarterly, 20: 63-90.
    • (2006) Management Communication Quarterly , vol.20 , pp. 63-90
    • Gossett, L.M.1    Kilker, J.2
  • 7
    • 85011386092 scopus 로고    scopus 로고
    • From "public" journalism to "the public's journalism"?
    • Rhetoric and reality in the discourse on weblogs
    • Haas, T. (2005). From "public" journalism to "the public's journalism"? Rhetoric and reality in the discourse on weblogs. Journalism Studies, 6: 387-396.
    • (2005) Journalism Studies , vol.6 , pp. 387-396
    • Haas, T.1
  • 8
    • 0003930719 scopus 로고
    • Work stress and social support
    • Reading, MA: Addison-Wesley
    • House, J. S. (1981). Work stress and social support. Reading, MA: Addison-Wesley.
    • (1981)
    • House, J.S.1
  • 9
    • 85066220704 scopus 로고    scopus 로고
    • The effect of web characteristics on relationship building
    • Jo, S., & Kim, Y. (2003). The effect of web characteristics on relationship building. Journal of Public Relations, 15: 199-223.
    • (2003) Journal of Public Relations , vol.15 , pp. 199-223
    • Jo, S.1    Kim, Y.2
  • 10
    • 0032164127 scopus 로고    scopus 로고
    • Building dialogic relationship through the World Wide Web
    • Kent, M. L., & Taylor, M. (1998). Building dialogic relationship through the World Wide Web. Public Relations Review, 24: 321-334.
    • (1998) Public Relations Review , vol.24 , pp. 321-334
    • Kent, M.L.1    Taylor, M.2
  • 11
    • 0037374516 scopus 로고    scopus 로고
    • The relationship between website design and organizational responsiveness to stakeholders
    • Kent, M. L., Taylor, M., & White, W. J. (2003). The relationship between website design and organizational responsiveness to stakeholders. Public Relations Review, 29: 63-77.
    • (2003) Public Relations Review , vol.29 , pp. 63-77
    • Kent, M.L.1    Taylor, M.2    White, W.J.3
  • 12
    • 0004040339 scopus 로고
    • Content analysis: An introduction to its methodology
    • Beverly Hills, CA: Sage
    • Krippendorff, K. (1980). Content analysis: An introduction to its methodology. Beverly Hills, CA: Sage.
    • (1980)
    • Krippendorff, K.1
  • 13
    • 0003524485 scopus 로고    scopus 로고
    • The crisis manager facing risk and responsibility
    • Mahwah, NJ: Lawrence Erlbaum Associates
    • Lerbinger, O. (1997). The crisis manager facing risk and responsibility. Mahwah, NJ: Lawrence Erlbaum Associates.
    • (1997)
    • Lerbinger, O.1
  • 14
    • 0003449384 scopus 로고    scopus 로고
    • Teaching tips: Strategies, research, and theory for college and university teachers
    • (10th edn.). Boston: Houghton Mifflin
    • McKeachie, W. J. (1999). Teaching tips: Strategies, research, and theory for college and university teachers (10th edn.). Boston: Houghton Mifflin.
    • (1999)
    • McKeachie, W.J.1
  • 15
    • 20444496736 scopus 로고    scopus 로고
    • Crisis leadership: Planning for the unthinkable
    • Hoboken, NJ: John Wiley
    • Mitroff, I. I. (2004). Crisis leadership: Planning for the unthinkable. Hoboken, NJ: John Wiley.
    • (2004)
    • Mitroff, I.I.1
  • 16
    • 0035649493 scopus 로고    scopus 로고
    • Interactive disaster communication on the Internet: A content analysis of sixty-four disaster relief home pages
    • Paul, M. J. (2001). Interactive disaster communication on the Internet: A content analysis of sixty-four disaster relief home pages. Journalism and Mass Communication Quarterly, 78: 739-753.
    • (2001) Journalism and Mass Communication Quarterly , vol.78 , pp. 739-753
    • Paul, M.J.1
  • 17
    • 0002569320 scopus 로고
    • From crisis prone to crisis prepared: A framework for crisis management
    • Pearson, C. M., & Mitroff, I. I. (1993). From crisis prone to crisis prepared: A framework for crisis management. Academy of Management Executive, 7: 48-59.
    • (1993) Academy of Management Executive , vol.7 , pp. 48-59
    • Pearson, C.M.1    Mitroff, I.I.2
  • 18
    • 85076193753 scopus 로고    scopus 로고
    • The importance of understanding audiences
    • In S. M. Friedman, S. Dunwoody, & C. L. Rogers (Eds.), Communicating uncertainty: Media coverage of new and controversial science, Mahwah, NJ: Lawrence Erlbaum Associates
    • Rogers, C. L. (1999). The importance of understanding audiences. In S. M. Friedman, S. Dunwoody, & C. L. Rogers (Eds.), Communicating uncertainty: Media coverage of new and controversial science (pp. 179-200). Mahwah, NJ: Lawrence Erlbaum Associates.
    • (1999) , pp. 179-200
    • Rogers, C.L.1
  • 19
    • 0013391052 scopus 로고    scopus 로고
    • Effective explanation of uncertain and complex science
    • In S. M. Friedman, S. Dunwoody, & C. L. Rogers (Eds.), Communicating uncertainty: Media coverage of new and controversial science, Mahwah, NJ: Lawrence Erlbaum Associates
    • Rowan, K. E. (1999). Effective explanation of uncertain and complex science. In S. M. Friedman, S. Dunwoody, & C. L. Rogers (Eds.), Communicating uncertainty: Media coverage of new and controversial science (pp. 210-224). Mahwah, NJ: Lawrence Erlbaum Associates.
    • (1999) , pp. 210-224
    • Rowan, K.E.1
  • 20
    • 33748063869 scopus 로고
    • Reliability of content analysis: The case of nominal scale coding
    • Scott, W. (1955). Reliability of content analysis: The case of nominal scale coding. Public Opinion Quarterly, 17: 321-325.
    • (1955) Public Opinion Quarterly , vol.17 , pp. 321-325
    • Scott, W.1
  • 21
    • 34247479142 scopus 로고    scopus 로고
    • The dialogic potential of Weblogs in relationship building
    • Seltzer, T., & Mitrook, M. A. (2007). The dialogic potential of Weblogs in relationship building. Public Relations Review, 33: 227-229.
    • (2007) Public Relations Review , vol.33 , pp. 227-229
    • Seltzer, T.1    Mitrook, M.A.2
  • 22
    • 84886157897 scopus 로고    scopus 로고
    • If the organizations won't give us information: The use of multiple new media for crisis technical translation and dialogue
    • in press
    • Stephens, K. K., & Malone, P. C. (in press). If the organizations won't give us information: The use of multiple new media for crisis technical translation and dialogue. Journal of Public Relations Research.
    • Journal of Public Relations Research
    • Stephens, K.K.1    Malone, P.C.2
  • 23
    • 55449135869 scopus 로고    scopus 로고
    • Communicating with stakeholders during a crisis: Evaluating message strategies
    • Stephens, K. K., Malone, P. C., & Bailey, C. (2005). Communicating with stakeholders during a crisis: Evaluating message strategies. Journal of Business Communication, 42: 390-419.
    • (2005) Journal of Business Communication , vol.42 , pp. 390-419
    • Stephens, K.K.1    Malone, P.C.2    Bailey, C.3
  • 24
    • 34547582394 scopus 로고    scopus 로고
    • Communicating during a crisis: Use of blogs as a relationship management tool
    • Sweetser, K. D., & Metzgar, E. (2007). Communicating during a crisis: Use of blogs as a relationship management tool. Public Relations Review, 33: 340-342.
    • (2007) Public Relations Review , vol.33 , pp. 340-342
    • Sweetser, K.D.1    Metzgar, E.2
  • 25
    • 84990318021 scopus 로고    scopus 로고
    • Effective crisis management through established stakeholder relationships
    • Ulmer, R. R. (2001). Effective crisis management through established stakeholder relationships. Management Communication Quarterly, 14: 590-615.
    • (2001) Management Communication Quarterly , vol.14 , pp. 590-615
    • Ulmer, R.R.1
  • 26
    • 84886205340 scopus 로고    scopus 로고
    • Pet-food scandal ignites blogosphere
    • June 4
    • Weise, E. (2007, June 4). Pet-food scandal ignites blogosphere. USA Today.
    • (2007) USA Today
    • Weise, E.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.