Explaining I.T. outsourcing purchaser's dissatisfaction

PACIS 2006 - 10th Pacific Asia Conference on Information Systems: ICT and Innovation Economy

Volumn , Issue , 2006, Pages 1-14

  Rouse, Anne C ^a  

^a DEAKIN UNIVERSITY   (Australia)

Author keywords

Confirmatory factor analysis; Model testing; Outsourcing benefits; Outsourcing expectations

Indexed keywords

CONFIRMATORY FACTOR ANALYSIS; COST SAVING; EMPIRICAL EVIDENCE; EXPECTED COSTS; HIGHLY-CORRELATED; IT OUTSOURCING; MODEL TESTING; PERCEIVED VALUE; SERVICE QUALITY; STRATEGIC ADVANTAGES; TECHNICAL SERVICE;

INFORMATION SYSTEMS; QUALITY OF SERVICE;

OUTSOURCING;

EID: 80053491362     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (29)

1. Ang S., & Straub, D. W. "Production and transaction economies and IS outsourcing: A study of the US banking industry," MIS Quarterly, (22:4), 1998, pp. 535-552.
2. st Annual Hawaii International Conference on Systems Sciences. 1998, pp. 685-692.
3. Aubert, B., Patry, M., & Rivard, S. "L'impartation des services informatique au Canada: Une comparaison 1993-1997" (Outsourcing of IT services in Canada: A Comparison 1993-1997).
4. Aubert, B.A., Patry, M., and Rivard, S. "Managing it outsourcing risk: lessons learned", in Information Systems Outsourcing:- Enduring Themes, Emergent Patterns and Future Directions, R. Hirschheim, A. Heinzl and J. Dibbern (eds.), Springer, Berlin, 2002, pp. 155-176.
5. Cronin, J. J. and Taylor, S.A. "SERVPERF versus SERVQUAL: Reconciling performance-based and perceptions-minus-expectations measurement of service quality". Journal of Marketing, 58 (Jan) 1994, pp. 125-131.
6. Dun & Bradstreet. Barometer of Global Outsourcing. http://www.dnb.com [accessed 30 Sept, 2002]. 2002.
7. Earl, M. J. "The risks of outsourcing". Sloan Management Review, (37:3), pp. 26-32.
8. Gartner. Outsourcing Information Technology. www.gartner.com [Accessed 13 Oct 2002] 2002.
9. Gronroos C. "A service quality model and its marketing implications". European Journal of Marketing, 18, 1984, pp. 36-44.
10. Grover, V., Cheon, M. J., & Teng, J. T. C. "The effect of service quality and partnership on the outsourcing of information systems functions". Journal of Management Information Systems, (12:4), 1996, pp. 89-116. (Pubitemid 126704856)
11. Hodge, G. A. Privatization: An international review of performance. Boulder, Colorado: Westview Press. 2000.
12. Lacity, M. C., & Hirschheim, R. Information systems outsourcing: Myths, metaphors and realities. Chichester, England: Wiley. 1993.
13. Lacity, M. C., & Hirschheim, R. Beyond the Information Systems Outsourcing Bandwagon: The Insourcing Response. Wiley, New York. 1995.
14. Lacity, M. C., & Willcocks, L. "An Empirical Investigation of Information Technology Sourcing Practices: Lessons From Experience". MIS Quarterly, (22:3), 1998, pp. 363-408.
15. Lacity, M. C. & Willcocks, L. P. Global Information Technology Outsourcing: In Search of Business Advantage. Jossey-Bass, NY. 2001.
16. Lacity, M. C., Willcocks, L., & Feeny, D. F. "information Technology Outsourcing: Maximising Flexibility and Control". Harvard Business Review, (May-June), 1995, pp. 84-93.
17. Lee, J-N, Miranda, S. M. & Kim, Y-M. "IT Outsourcing Strategies: Universalistic, Contingency and Configurational Explanations of Success". Information Systems Research. (15:2), 2004, pp. 110-131.
18. Nickerson, R. S. "Confirmation Bias: A Ubiquitous Phenomenon in Many Guises". Review of General Psychology 2, 1998, pp. 175-220. (Pubitemid 128549158)
19. Oliver, R. L. "A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions". Journal of Marketing Research 17 (November): 1980, pp. 460-469.
20. Rouse Information Technology Outsourcing Revisited: Success Factors and Risks. Unpublished PhD Thesis. University of Melbourne. 2002.
21. Rouse, A.C. and Corbitt, B. "Revisiting IT Outsourcing Risks: Analysis of a Survey of Australia's Top 1000 Organizations". 14th Australasian Conference on Information Systems 2003, Delivering IT and e-Business Value in Networked Environments, pp. 1-11, School of Management Information Systems, Edith Cowan University, Perth, Western Australia, 2003.
22. Rouse, A.C. and Corbitt, B. "The Australian Government's Abandoned Infrastructure Outsourcing Program: What Can Be Learned?" Australian Journal of Information Systems, (10: 2), 2003, pp. 81-90 (Pubitemid 36631128)
23. Rouse, A. C., Corbitt, R & Aubert, B. "Perspectives on IT Outsourcing Success in Australia" Proceedings of the Ninth European Conference on Information Systems (ECIS) held in Bled, Slovenia, June 27-29, 2001.
24. Saunders, C., Gebelt, M., & Hu, Q.A. "Achieving Success in Information Systems Outsourcing". California Management Review, 39(2), 1997, pp. 63-79.
25. Walker, B., & Walker, B. C. Privatisation: Sell off or sell out? Sydney: ABC Books.2000.
26. Willcocks, L., & Fitzgerald, G. (1994). A Business Guide to Information Technology Outsourcing. Business Intelligence, London, 1994.
27. Willcocks, L., & Lacity, M. C. Strategic Sourcing of Information Systems: Perspectives and Practices. Wiley, Chichester, UK.1998.
28. Williamson, O. E. "Transaction Cost Economics: The Governance of Contractual Relationships". Journal of Law and Economics, 22(Oct), 1979, pp. 233-261.
29. Williamson, O. E. "The Economics of Organization: The Transaction Cost Approach". American Journal of Sociology, 87, 1981, pp. 548-77