Emerging evaluation processes in consortium-based outsourced system development

Business Process Management Journal

Volumn 17, Issue 5, 2011, Pages 711-731

  Nurmi, Antti ^a   Hallikainen, Petri ^a   Rossi, Matti ^a  

^a HELSINKI SCHOOL OF ECONOMICS   (Finland)

Author keywords

Consortium based system development; Evaluation process; IS evaluation; Multi organizational IS development; Outsourced system development; Project evaluation; Universities

Indexed keywords

EID: 80053084580     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637151111166150     Document Type: Article

References (36)

1. Ackermann, F., Franco, L.A., Gallupe, B. and Parent, M. (2005), "GSS for multi-organizational collaboration: reflections on process and content" in Group Decision and Negotiation, Vol. 14, pp. 307-31.
2. Baskerville, R.L. (1999), "Investigation information systems with action research" in Communications of the Association for Information Systems Research, Vol. 2, pp. 1-32.
3. Braa, K. and Vidgen, R. (1999), "Interpretation, intervention and reduction in the organizational laboratory: a framework for in-context information systems research" in Accounting, Management and Information Technologies, Vol. 9, pp. 25-47.
4. Choudhury, V. and Sabherwal, R. (2003), "Portfolios of control in outsourced software development projects" in Information Systems Research, Vol. 14, No. 3, pp. 291-314.
5. Eisenhardt, K.M. (1985), "Control: organizational and economic approaches" in Management Science, Vol. 31, No. 2, pp. 134-49.
6. Eklin, M. (2005), "Tietojärjestelmäkehitys Sosioteknisenä Prosessimallina. Tapaustutkimus Oodi-tietojärjestelmästä", Helsinki School of Economics, Helsinki, unpublished Master's thesis.
7. Farbey, B., Land, F. and Target, D. (1992), "Evaluating investments in IT" in Journal of Information Technology, Vol. 7, No. 2, pp. 109-22.
8. Farbey, B., Land, F. and Targett, D. (1999), "Moving IS evaluation forward: learning themes and research issues" in Journal of Strategic Information Systems, Vol. 8, No. 2, pp. 189-207.
9. Gallivan, M.J. (1999), "Analyzing IT outsourcing relationships as alliances among multiple clients and vendors" in Wonseok, O. (Ed.), Proceedings of the Thirty-second Hawaii International Conference on System Sciences, Maui, HI, USA, p. 7066.
10. Giddens, A. (1984), The Constitution of Society, Polity Press, Cambridge.
11. Hallikainen, P., Heikkilä, J., Peffers, K., Saarinen, T. and Wijnhoven, F. (1998), "Evaluating information technology projects in finland: procedures, follow-through, decision-making and perceived evaluation quality" in Journal of Global Information Management, Vol. 6, No. 4, pp. 23-33.
12. Heiskanen, A., Newman, M. and Similä, J. (1996), "Software contracting: a process model approach" in International Conference on Information Systems, Cleveland, OH, pp. 51-62.
13. Heiskanen, A., Newman, M. and Similä, J. (2000), "The social dynamics of software development" in Accounting, Management and Information Technologies, Vol. 10, No. 1, pp. 1-32.
14. Huxham, C. (1991), "Facilitating collaboration: issues in multi-organizational group decision support in voluntary, informal collaborative settings" in The Journal of the Operational Research Society, Vol. 42, No. 12, pp. 1037-45.
15. Jones, S. and Hughes, J. (2001), "Understanding IS evaluation as a complex social process: a case study of a UK local authority" in European Journal of Information Systems, Vol. 10, No. 4, pp. 189-203.
16. Keen, P.G.W. (1981), "Information systems and organizational change" in Communications of the ACM, Vol. 24, No. 1, pp. 24-33.
17. Kirsch, L.J. (1996), "The management of complex tasks in organizations: controlling the systems development process" in Organization Science, Vol. 7, No. 1, pp. 1-21.
18. Larsen, M.A. and Myers, M.D. (1999), "When success turns into failure: a package-driven business process re-engineering project in the financial services industry" in Journal of Strategic Information Systems, Vol. 8, No. 4, pp. 395-417.
19. Mcaulay, L., Doherty, N. and Keval, N. (2002), "The stakeholder dimension in information systems evaluation" in Journal of Information Technology, Vol. 17, No. 4, pp. 241-55.
20. Martinsuo, M. and Lehtonen, P. (2007), "Program and its initiation in practice: development program initiation in a public consortium" in International Journal of Project Management, Vol. 25, pp. 337-45.
21. Mohr, L.B. (1987), "Innovation theory: an assessment from the vantage point of the new electronic technology in organizations" Pennings, J.M. and Buitendam, A. (Eds.), New Technology as Organizational Innovation: The Development and Diffusion of Microelectronics, Ballinger, Cambridge, MA.
22. Newman, M. and Noble, F. (1990), "User involvement as an interaction process: a case study" in Information Systems Research, Vol. 1, No. 1, pp. 89-113.
23. Newman, M. and Robey, D. (1992), "A social process model of user-analyst relationships" in MIS Quarterly, Vol. 16, No. 2, pp. 249-66.
24. Noble, F. and Newman, M. (1993), "Integrated system, autonomous departments; organizational invalidity and system change in a university" in Journal of Management Studies, Vol. 30, No. 2, pp. 195-219.
25. Nonaka, I. (1991), "The knowledge-creating company" in Harvard Business Review, Vol. 69, No. 6, pp. 96-104.
26. Remenyi, D. and Sherwood-Smith, M. (1999), "Maximise information systems value by continuos participative evaluation" in Logistics Information Management, Vol. 12, No. 1, pp. 14-31.
27. Saarinen, V. (2001), "Kohti Valtakunnallista Opintotietojärjestelmää - tapaustutkimus Kuuden yliopiston Yhteistyöstä", University of Helsinki, unpublished Master's thesis.
28. Serafeimidis, V. and Smithson, S. (2000), "Information systems evaluation in practice: a case study of organizational change" in Journal of Information Technology, Vol. 15, No. 2, pp. 93-105.
29. Smithson, S. and Hirschheim, R. (1998), "Analysing information systems evaluation: another look at an old problem" in European Journal of Information Systems, Vol. 7, No. 3, p. 158.
30. Stockdale, R. and Standing, C. (2006), "An interpretive approach to evaluating information systems: a content, context, process framework" in European Journal of Operational Research, No. 173, pp. 1090-102.
31. Tiwana, A. (2008), "Does technological modularity substitute for control? A study of alliance performance in software outsourcing" in Strategic Management Journal, Vol. 29, No. 7, pp. 769-80.
32. Walsham, G. (1995), "Interpretive case studies in IS research: nature and method" in European Journal of Information Systems, Vol. 4, No. 2, pp. 74-81.
33. Ward, J., Taylor, P. and Bond, P. (1996), "Evaluation and realisation of IS/IT benefits: an empirical study of current practice" in European Journal of Information Systems, Vol. 4, No. 4, p. 214.
34. Wehrs, W.E. (1999), "A road map for IS/IT evaluation" Mahmood, M.A. and Szewczak, E. (Eds.), Measuring Information Technology Investment Payoff: Contemporary Approaches, Idea Group Publishing, Hershey, PA.
35. Weick, K.E. (1976), "Educational organizations as loosely coupled systems" in Administrative Science Quarterly, Vol. 21, No. 1, pp. 1-19.
36. Willcocks, L. and Lester, S. (1993), "How do organizations evaluate and control information systems investments? Recent UK survey evidence" in Avison, D.E., Kendall, J.E. and Degross, J.I. (Eds.), IFIP WG8.2 Working Group Information Systems Development: Human, Social, and Organizational Aspects, Noordwijkerhout, pp. 15-39.