Attention and intention goals can mediate disruption in human-computer interaction

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 6947 LNCS, Issue PART 2, 2011, Pages 454-470

  Arroyo, Ernesto ^a   Selker, Ted ^b  

^a UNIVERSITAT POMPEU FABRA   (Spain)

^b CARNEGIE MELLON UNIVERSITY   (United States)

Author keywords

Adaptive Interface; Disruption; Human Computer Interaction; Interuption; Software Managers

Indexed keywords

ADAPTIVE INTERFACE; COMMONSENSE REASONING; CONTEXT SWITCHING; CONTEXTUAL INFORMATION; DECISION PROCESS; DISRUPTION; DISRUPTION MANAGEMENT; INSTANT MESSAGES; INSTANT MESSAGING; INTERMEDIATE LAYERS; INTERUPTION; KNOWLEDGE LAYERS; LOW LEVEL; MOUSE MOVEMENTS; MULTI-APPLICATION; MULTITASKING ENVIRONMENTS; SOFTWARE MANAGERS; SYSTEM STATE; THREE-LAYER; USER GOALS;

INFORMATION MANAGEMENT; MANAGERS; SOFTWARE ARCHITECTURE; SWITCHING CIRCUITS; WORLD WIDE WEB;

HUMAN COMPUTER INTERACTION;

EID: 80052813077     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-642-23771-3_34     Document Type: Conference Paper

References (36)

1. Altmann, E.M., Gray, W.D.: Managing attention by preparing to forget. In: Proceedings of the IEA 2000/HFES 2000 Congress, pp. 152-155. Human Factors and Ergonomics Society, Santa Monica (2000)
2. Arroyo, E., Selker, T., Stouffs, A.: Interruptions as Multimodal Outputs: Which are the Less Disruptive? In: IEEE International Conference on Multimodal Interfaces (ICMI 2002), Pittsburgh, PA, pp. 479-483 (October 2002)
3. Arroyo, E., Selker, T.: Self-adaptive multimodal-interruption interfaces. In: Proceedings International Conference on Intelligent User Interfaces IUI 2003 (2003)
4. Bailey, B.P., Konstan, J.A., Carlis, J.V.: The effect of interruptions on task performance, Annoyance, and Anxiety in the User Interface. In: IEEE International Conference on Systems, Man, and Cybernetics (2000a)
5. Bailey, B.P., Iqbal, S.T.: Understanding Changes in Mental Workload During Execution of Goal-directed Tasks and Its Application for Interruption Management. ACM Transactions on Computer Human Interaction (TOCHI) 14(4), 21-56
6. Bureau of Labor Statistics Current Population Survey for Computer and Internet Use at Work, http://www.bls.gov/news.release/ciuaw.nr0.htm
7. Burmistrov, I., Leonova, A.: Do interrupted users work faster or slower? The micro-analysis of computerized text editing task. In: To appear in: Proceedings of 10th International Conference on Human-Computer Interaction (HCI International 2003) (2003)
8. Chen, M., Anderson, J.R., Sohn, M.: What Can a Mouse Cursor Tell Us More? In: Correlation of Eye/mouse Movements on Web Browsing. In: Ext. Abstracts CHI 200. ACM Press, New York (2001)
9. Claypool, M., Le, P., Waseda, M., Brown, D.: Implicit interest indicators. In: Proceedings of the 6'4 International Conference on Intelligent User Interfaces (IUI 2001), USA, pp. 33-40 (2001); Covey: pp. 150-152 (1989)
10. Covey, S.R.: The Seven Habits of Highly Effective People. Simon and Schuster, Inc., New York (1989)
11. Cutrell, E., Czerwinski, M., Horvitz, E.: Notification, Disruption and Memory: Effects of Messaging Interruptions on Memory and Performance. In: Hirose, M. (ed.) HumanComputer Interaction INTERACT 2001, Tokyo, July 9-13, pp. 263-269. IOS Press(for IFIP), Amsterdam (2001)
12. Czerwinski, M., Cutrell, E., Horvitz, E.: Instant Messaging and Interruption: Influence of Task Type on Performance. In: Paris, C., Ozkan, N., Howard, S., Lu, S. (eds.) OZCHI 2000 Conference Proceedings, pp. 356-361 (2000-B)
13. Czerwinski, M., Cutrell, E., Horvitz, E.: Instant Messaging: Effects of Relevance and Time. In: Turner, S., Turner, P. (eds.) People and Computers XIV: Proceedings of HCI 2000, vol. 2, pp. 71-76. British Computer Society (2000)
14. Czerwinski, M., Horvitz, E., Wilhite, S.: A diary study of task switching and interruptions. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Vienna, Austria, pp. 175-182 (2004)
15. Gillie, T., Broadbent, D.: What makes Interruptions Disruptive? A study of length, Similarity and Complexity. Psychological Research 50, 43-250 (1989)
16. Gievska, S., Sibert, J.: Examining the Qualitative Gains of Mediating Interruptions during HCI. In: The Proc. of HCI 2005 (2005)
17. Groff, B.D., Baron, R.S., Moore, D.L.: Distraction, attentional conflict, and drivelike behavior. Journal of Experimental School Psychology 19, 359-380 (1983)
18. Hess, S.M., Detweiler, M.C.: Training to reduce the disruptive effects on interruptions. In: Proceedings on the Human Factors and Ergonomics Society 38th Annual Meeting, pp. 1173-1177 (1994)
19. Horvitz, E., Apacible, J.: Learning and reasoning about interruption. In: Proceedings of the Fifth International Conference on Multimodal Interfaces, Vancouver, BC, Canada, vol. 29 (November 2003)
20. Horvitz, E., Kadie, C., Paek, T., Hovel, D.: Models of attention in computing and communication: From principles to applications. Communications of ACM 46(3), 52-59 (2003)
21. Iqbal, S.T., Horvitz, E.: Disruption and Recovery of Computing Tasks: Field Study, Analysis and Directions. In: Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI 2007), San Jose, California, USA, pp. 677-686 (2007)
22. Iqbal, S.T., Bailey, B.P.: Understanding and Developing Models for Detecting and Differentiating Breakpoints during Interactive Tasks. In: Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI 2007), San Jose, California, USA, pp. 697-706 (2007)
23. Jackson, T.W., Dawson, R.J., Wilson, D.: The cost of email interruption. Journal of Systems and Information Technology 5(1), 81-92 (2001)
24. Latorella, K.: Effects of Modality on Interrupted Flight Deck Performance: Implications for Data Link. In: Proceedings of the Human Factors and Ergonomics Society 42nd Annual Meeting, Chicago, IL (October 1998)
25. Lieberman, H., Selker, T.: Out of Context: Computer Systems that adapt to, and learn from, context. IBM Systems Journal 39(3-4), 617-632 (2000)
26. Locke, E.A., Latham, G.P.: Building a Practically Useful Theory of Goal Setting and Task Motivation: A 35-year Odyssey. American Psychologist 57, 705-717 (2002)
27. Maes, P.: Agents that Reduce Work and Information Overload. Communications of the ACM 37(7), 31-40 (1994)
28. Scott, M.D., Chewar, C.M.: Attuning Notification Design to User Goals and Attention Costs. Communications of the ACM 46(3), 67-72 (2003)
29. McFarlane, D.C.: Coordinating the interruption of people in human-computer interaction. In: Sasse, A., Johnson, C. (eds.) Proceedings of Human-Computer Interaction (INTERACT 1999). IFIP, pp. 295-303, page 121. IOS Press, Amsterdam (1999)
30. McFarlane, D.C., Latorella, K.A.: The scope and importance of human interruption in human-computer interaction design. Human-Computer Interaction 17(1), 1-61 (2002)
31. Nagel, K.S., Hudson, J.M., Abowd, G.D.: Predictors of availability in home life context-mediated communication. In: Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work, Chicago, Illinois, USA, November 06-10 (2004)
32. Rasmussen, J.: Information processing and human-machine interaction. An approach to cognitive engineering, p. 215. North-Holland, New York (1986)
33. Singh, P., Lin, T., Mueller, E.T., Lim, G., Perkins, T., Zhu, W.L.: Open Mind Common Sense: Knowledge acquisition from the general public. In: Chung, S., et al. (eds.) CoopIS 2002, DOA 2002, and ODBASE 2002. LNCS, vol. 2519. Springer, Heidelberg (2002)
34. SuwatanaPongched, P.: A More Complex Model of Relevancy in Interruptions (2003)
35. Tsukada, K., Okada, K.I., Matsushita, Y.: The Multi-Project Support System Based on Multiplicity of Task. In: Eighteenth Annual International Computer Software and Applications Conference (COMPSAC 1994), pp. 358-363. Institute of Electrical and Electronics (IEEE), New York (1994)
36. Van Bergen, A.: Task interruption. North-Holland, Amsterdam (1968)