Generative models for ticket resolution in expert networks

Proceedings of the ACM SIGKDD International Conference on Knowledge Discovery and Data Mining

Volumn , Issue , 2010, Pages 733-742

  Miao, Gengxin ^a   Moser, Louise E ^a   Yan, Xifeng ^b   Tao, Shu ^c   Chen, Yi ^d   Anerousis, Nikos ^c  

^a University of California   (United States)

^b UNIVERSITY OF CALIFORNIA   (United States)

^c IBM T J WATSON RESEARCH CENTER   (United States)

^d ARIZONA STATE UNIVERSITY   (United States)

Author keywords

Expert network; Generative model; Ticket resolution

Indexed keywords

CLASSIFICATION METHODS; EXPERT NETWORKS; GENERATIVE MODEL; HUMAN EXPERT; IT SERVICES; NETWORK MODELS; PROBABILISTIC ALGORITHM; ROUTING DECISIONS; SERVICE PROVIDER; TICKET RESOLUTION;

DATA MINING; EXPERT SYSTEMS; INFORMATION TECHNOLOGY; OPTIMIZATION; SECURITY OF DATA;

MAXIMUM LIKELIHOOD ESTIMATION;

EID: 77956196512     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1835804.1835897     Document Type: Conference Paper

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