A simple approach to fairer hospital benchmarking using patient experience data

International Journal for Quality in Health Care

Volumn 23, Issue 5, 2011, Pages 524-530

  Holzer, Barbara M ^a   Minder, Christoph E ^a  

^a UNIVERSITY HOSPITAL ZURICH   (Switzerland)

Author keywords

Benchmarking; Hospital care; Patient experience; Patient mix adjustment; Patient satisfaction; Quality improvement

Indexed keywords

ADULT; ARTICLE; HEALTH CARE QUALITY; HEALTH SURVEY; HOSPITAL SERVICE; HUMAN; MAJOR CLINICAL STUDY; PERSONAL EXPERIENCE; PRIORITY JOURNAL; STANDARDIZATION;

ADOLESCENT; ADULT; AGED; AGED, 80 AND OVER; BENCHMARKING; DATA INTERPRETATION, STATISTICAL; DIAGNOSIS-RELATED GROUPS; FEMALE; HOSPITALS; HUMANS; MALE; MIDDLE AGED; PATIENT SATISFACTION; QUALITY IMPROVEMENT; QUESTIONNAIRES; REGRESSION ANALYSIS; SWITZERLAND; YOUNG ADULT;

EID: 80052774352     PISSN: 13534505     EISSN: 14643677     Source Type: Journal    
DOI: 10.1093/intqhc/mzr047     Document Type: Article

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