Half job-half training? Management perceptions of part-time employee training in the hospitality industry

Journal of Human Resources in Hospitality and Tourism

Volumn 10, Issue 4, 2011, Pages 400-420

  Sobaih, Abu Elnasr E ^a  

^a HELWAN UNIVERSITY   (Egypt)

Author keywords

Hospitality; HRM; Human capital theory; Management perceptions; Part time employees; Training; Training obstacles

Indexed keywords

EID: 80052659125     PISSN: 15332845     EISSN: 15332853     Source Type: Journal    
DOI: 10.1080/15332845.2011.588563     Document Type: Article

References (35)

1. Aliaga, A. O. (2001). Human capital, HRD and the knowledge organization. In O. A. Aliaga (Ed.), Academy of human resource development 2001 (pp. 427-34). Conference Proceedings, Baton Rouge, LA: AHRD.
2. Allan, A., & Daniel, L. (1999). Part-time workers. London, UK: Institute of Personnel and Development.
3. Baum, T. (2002). Human resource management for the tourism, hospitality and leisure industries: An International Perspective. London, UK: Thomson Learning.
4. Becker, G. S. (1964). Human capital. Chicago, IL: University of Chicago Press.
5. Becton, S., & Graetz, B. (2001). Small business-small minded? Training attitudes and needs of the tourism and hospitality industry. International Journal of Tourism Research, 3, 105-113.
6. Confederation of British Industry. (1994). Flexible labour markets: Who pays for training? London, UK: CBI.
7. Choi, Y., & Dickson, D. R. (2010). A case study into the benefits of management training programs: impacts on hotel employee turnover and satisfaction level. Journal of Human Resources in Hospitality & Tourism, 9(1), 103-116
8. De Grip, A., Hoevenberg, J., & Willems, E. (1997). Atypical employment in the European Union. International Labour Review, 136(1), 49-71.
9. Denzin, N., & Lincoln, Y. (2005). Epilogue: The eighth and ninth moments-Qualitative research in/and the fractured future. In N. Denzin & Y. Lincoln (Eds.), The sage handbook of qualitative research (pp. 1115-1126), Thousand Oaks, CA: Sage Publications.
10. Downe-Wamboldt, B. (1992). Content analysis: Method, applications, and issues. Health Care for Women International, 13(3), 313-321.
11. Department of Trade and Industry, (2007). The part-time workers (prevention of less favourable treatment) Regulations 2007 and connected legislation. A Guide for Employers and Part-time Workers issued by the Department of Trade and Industry, applicable from 30th September 2007, June, version 1. Retrieved from www.emplaw.gov.im
12. Eaglen, A., Lashley, C., & Thomas, R. (1999). Benefits and costs analysis: The impact of training on business performance. Leeds, UK: Leeds Metropolitan University.
13. Edward, C., & Robinson, O. (2001). Better part-time jobs? A study of parttime working in nursing and the police. Employee Relations, 23(5), 438-453.
14. Feldman, D., & Doeripinghaus, H. (1992). Patterns of part-time employment. Journal of Vocational Behavior, 41(3), 282-294.
15. Ferber, M. A., & Waldfogel, J. (1998). The long term consequences of non-traditional employment. Monthly Labor Review, 121(5), 3-12.
16. Inman, C., & Enz, C. (1995). Shattering the myths of the part-time worker. The Cornell Hotel and Restaurant Quarterly, 36(5), 70-73.
17. Jameson, S. (2000). Recruitment and training in small firms. Journal of European Industrial Training, 24(1), 43-49.
18. Kalleberg, A. (2000). Nonstandard employment relations: Part-time, temporary, and contract work. Annual Review, 26, 341-365.
19. Lashley, C., & Thomas, R. (2005). Identifying current research on skills: A literature review for People 1st. Undertaken on behave of the Council for Hospitality Management Education, Leeds, UK: Metropolitan University.
20. Lashley, C. (2009). The right answers to the wrong questions? Observations on skill development and training in the United Kingdom's hospitality sector. Tourism and Hospitality Research, 9(4), 340-352.
21. McGivney, V. (1994). Wasted potential: Training and career progression for part-time and temporary workers. Leicester, UK: National Institute of Adult Continuing Education.
22. McGovern, P., Smeaton, D., & Hill, S., (2004). Bad jobs in Britain: Nonstandard employment and job quality. Work and Occupations, 31(2), 225-249.
23. Monk, D., & Ryding, D. (2007). Service quality and training: A pilot study. British Food Journal, 109(8), 627-636.
24. People 1st (2007). Training staff. Employers Panel Quarterly Survey, People 1st Employers Panel, April-June. Retrieved from http://www.people1st.co.uk/webfiles/Employerpanel/June07.pdf
25. People 1st (2010). State of Nation Report 2010: An analysis of labour market trends, skills, education, and training with the UK hospitality, leisure, travel, and tourism industries, Uxbridge, UK: People 1st.
26. Rotchford, N. L., & Roberts, K. H. (1982). Part-time workers are missing persons in organizational research. Academy of Management Review, 7(2), 228-234.
27. Robson, C. (2002). Real world research. (2nd ed.) Oxford, UK: Blackwell.
28. Sobaih, A. E., Coleman, P., Ritchie, C., & Jones, E. (2008). Part-time employees and service quality in the UK restaurant sector. The Hospitality Review, 10(4), 63-69.
29. Sobaih, A. E., Coleman, P., Ritchie, C., & Jones, E. (2010). A good practice model for enhancingmanagement practices amongst part-time employees in the UK restaurant sector. Conference proceeding of the Annual Euro-CHRIE, Amsterdam, Netherland, available from http://www.eurochrie2010.nl/publications/97.pdf, accessed [24-10-2010]
30. Sobaih, A. E., Coleman, P., Ritchie, C., & Jones, E. (2011). Part-time restaurant employee perceptions of management practices: An empirical investigation. The Service Industries Journal, in press.
31. Summers, C. (1997). Contingent employment in the United States. Labor Law Journal, 18(4), 522-36.
32. Treu, T. (1992). Labour flexibility in Europe. International Labour Review, 131(4-5), 497-512.
33. Uzzi, B., & Barsness, Z. I. (1998). Contingent employment in British establishments: Organisational determinants of the use of fixed-term hire and part-time workers. Social Forces, 776(3), 967-1005.
34. Walsh, J., & Deery, S. (1999). Understanding the peripheral workforce: Evidence from the service sector. Human Resource Management Journal, 9(2), 5063.
35. Weber, R. P. (1990). Basic content analysis. (2nd ed.) Newbury Park, CA