Reconciling 'actual' risk with 'perceived' risk for distributed water quality: A QFD-based approach

Journal of Water Supply: Research and Technology - AQUA

Volumn 60, Issue 6, 2011, Pages 321-342

  Francisque, Alex ^a   Rodriguez, Manuel J ^b   Sadiq, Rehan ^a   Miranda, Luis F ^c   Proulx, François ^d  

^a UNIVERSITY OF BRITISH COLUMBIA   (Canada)

^b UNIVERSITÉ LAVAL   (Canada)

^c MCGILL UNIVERSITY   (Canada)

^d Service de l'Environnement   (Canada)

Author keywords

Customer expectations and perception; Distribution network; Drinking water; Quality function deployment (QFD); Risk; Water quality

Indexed keywords

CUSTOMER EXPECTATIONS AND PERCEPTION; CUSTOMER REQUIREMENTS; DISTRIBUTED WATER; DISTRIBUTION NETWORK; FREE RESIDUAL CHLORINE; MICROBIAL SAFETY; PIPE BREAK; PRODUCT CHARACTERISTICS; QUALITY FUNCTION; QUEBEC CITY; TRIHALOMETHANES; UTILITY MANAGERS; WATER DISTRIBUTION NETWORKS; WATER QUALITY PARAMETERS; WATER SAFETY;

CHLORINE; CUSTOMER SATISFACTION; HIERARCHICAL SYSTEMS; PIPE; QUALITY CONTROL; QUALITY FUNCTION DEPLOYMENT; SALES; SENSITIVITY ANALYSIS; TURBIDITY; WATER DISTRIBUTION SYSTEMS; WATER QUALITY;

POTABLE WATER;

ABATEMENT COST; ANALYTICAL HIERARCHY PROCESS; CONSUMPTION BEHAVIOR; DATA SET; DRINKING WATER; MICROORGANISM; PRIORITIZATION; RECONSTRUCTION; RISK ASSESSMENT; RISK PERCEPTION; SAFETY; SENSITIVITY ANALYSIS; WATER INDUSTRY; WATER MANAGEMENT; WATER QUALITY; WATER SUPPLY;

CANADA; QUEBEC [CANADA];

EID: 80052645978     PISSN: 00037214     EISSN: None     Source Type: Journal    
DOI: 10.2166/aqua.2011.108     Document Type: Article

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