A methodology for improving enterprise performance by analysing worker capabilities via simulation

International Journal of Production Research

Volumn 49, Issue 20, 2011, Pages 5987-5998

  Kernan, Brian ^a   Lynch, Andrew ^a   Sheahan, Con ^a  

^a UNIVERSITY OF LIMERICK   (Ireland)

Author keywords

customer misery index; resource constraint metric; skill; SMEs; training; worker

Indexed keywords

CUSTOMER MISERY INDEX; RESOURCE CONSTRAINT; SKILL; SMES; WORKER;

BENCHMARKING; CUSTOMER SATISFACTION; MODAL ANALYSIS; SALES;

INDUSTRY;

EID: 80052181080     PISSN: 00207543     EISSN: 1366588X     Source Type: Journal    
DOI: 10.1080/00207543.2010.527387     Document Type: Article

References (7)

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