Measuring client satisfaction and the quality of family planning services: A comparative analysis of public and private health facilities in Tanzania, Kenya and Ghana

BMC Health Services Research

Volumn 11, Issue , 2011, Pages

  Hutchinson, Paul L ^a   Do, Mai ^a   Agha, Sohail ^b  

^a TULANE UNIVERSITY   (United States)

^b POPULATION SERVICES INTERNATIONAL   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; COMPARATIVE STUDY; DEVELOPING COUNTRY; ECONOMICS; FAMILY PLANNING; FEMALE; GHANA; HEALTH CARE QUALITY; HEALTH CARE SURVEY; HUMAN; INTERVIEW; KENYA; MALE; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; QUESTIONNAIRE; RISK FACTOR; SOCIOECONOMICS; STANDARD; STATISTICS; TANZANIA;

DEVELOPING COUNTRIES; FAMILY PLANNING SERVICES; FEMALE; GHANA; HEALTH CARE SURVEYS; HUMANS; INTERVIEWS AS TOPIC; KENYA; MALE; PATIENT SATISFACTION; PRIVATE SECTOR; PUBLIC SECTOR; QUALITY OF HEALTH CARE; QUESTIONNAIRES; RISK FACTORS; SOCIOECONOMIC FACTORS; TANZANIA;

EID: 80052034292     PISSN: None     EISSN: 14726963     Source Type: Journal    
DOI: 10.1186/1472-6963-11-203     Document Type: Article

References (38)

1. Fertility reduction and the quality of family planning services. Jain AK, Stud Fam Plann 1989 20 1 1 16 10.2307/1966656 2652381
2. The impact of the quality of family planning services on contraceptive use in Peru. Mensch B, Arends-Kuenning M, Jain A, Stud Fam Plann 1996 27 2 59 75 10.2307/2138134 8714304
3. Effect of provider characteristics on choice of contraceptive provider: a two-equation full-information maximum-likelihood estimation. Akin JS, Rous JJ, Demography 1997 34 4 513 523 10.2307/3038306 9545628 (Pubitemid 127454437)
4. Binary outcomes and endogenous explanatory variables: tests and solutions with an application to the demand for contraceptive use in Tunisia. Bollen KA, Guilkey DK, Mroz TA, Demography 1995 32 1 111 131 10.2307/2061900 7774727
5. The impact of the family planning supply environment on contraceptive intentions and use in Morocco. Magnani RJ, Hotchkiss DR, Florence CS, Shafer LA, Stud Fam Plann 1999 30 2 120 132 10.1111/j.1728-4465.1999.00120.x 16617546 (Pubitemid 29429457)
6. Quality of care and the demand for health services in Bamako, Mali: the specific roles of structural, process, and outcome components. Mariko M, Soc Sci Med 2003 56 6 1183 1196 10.1016/S0277-9536(02)00117-X 12600357 (Pubitemid 36216318)
7. The influence of quality of care upon contraceptive use in rural Bangladesh. Koenig MA, Hossain MB, Whittaker M, Stud Fam Plann 1997 28 4 278 289 10.2307/2137859 9431649
8. Fundamental elements of the quality of care: a simple framework. Bruce J, Stud Fam Plann 1990 21 2 61 91 10.2307/1966669 2191476
9. Measuring Family Planning Service Quality through Client Exit Interviews. Williams T, Schutt-Aine J, Cuca Y, International Family Planning Perspectives 2000 26 2 9
10. Monitoring contraceptive continuation: links to fertility outcomes and quality of care. Blanc AK, Curtis SL, Croft TN, Stud Fam Plann 2002 33 2 127 140 10.1111/j.1728-4465.2002.00127.x 12132634 (Pubitemid 34801291)
11. The role of private providers in maternal and child health and family planning services in developing countries. Berman P, Laura R, Health Policy Plan 1996 11 2 142 155 10.1093/heapol/11.2.142 10158456 (Pubitemid 26168194)
12. Promoting the Private Sector: A Review of Developing Country Trends. Bennett S, Health Policy and Planning 1992 7 14
13. Efficiency and quality in the public and private sectors in Senegal. Bitran R, Health Policy Plan 1995 10 3 271 283 10.1093/heapol/10.3.271 10151844
14. The World Health Report 2006: Working Together for Health. World Health Organization, Geneva: World Health Organization 2006 22.
15. The cost and efficiency of public and private health care facilities in Ogun State, Nigeria. Wouters A, Health Econ 1993 2 1 31 42 10.1002/hec. 4730020105 8269045
16. The potential of health sector non-governmental organizations: policy options. Gilson L, Sen PD, Mohammed S, Mujinja P, Health Policy Plan 1994 9 1 14 24 10.1093/heapol/9.1.14 10133097 (Pubitemid 24076696)
17. World Development Report 1993: Investing in Health. World Bank, New York: Oxford University Press 1993 22.
18. Improving the Efficiency of Public Sector Health Services in Developing Countries: Bureaucratic versus Market Approaches. Mills A, Marketizing Education and Health in Developing Countries: Miracle or Mirage? Oxford: Clarendon Press, Coclough C, 1997
19. Improving the quality of private sector delivery of public health services: challenges and strategies. Brugha R, Zwi A, Health Policy Plan 1998 13 2 107 120 10.1093/heapol/13.2.107 10180399 (Pubitemid 28274233)
20. Private health care in developing countries. Zwi AB, Brugha R, Smith E, BMJ 2001 323 7311 463 464 10.1136/bmj.323.7311.463 11532823
21. What can be done about the private health sector in low-income countries? Mills A, Brugha R, Hanson K, McPake B, Bull World Health Organ 2002 80 4 325 330 12075370 (Pubitemid 34492294)
22. Regulating the private health care sector: the case of the Indian Consumer Protection Act. Bhat R, Health Policy Plan 1996 11 3 265 279 10.1093/heapol/11.3.265 10160372 (Pubitemid 26306216)
23. The effectiveness of contracting-out primary health care services in developing countries: a review of the evidence. Liu X, Hotchkiss DR, Bose S, Health Policy Plan 2008 23 1 1 13 17999986
24. World Health Organization, The World Health Report 2001: Health Systems: Improving Performance Geneva: World Health Organization 2001
25. Ends versus means: the role of markets in expanding access to contraceptives. Hanson K, Kumaranayake L, Thomas I, Health Policy Plan 2001 16 2 125 136 10.1093/heapol/16.2.125 11358913 (Pubitemid 32523540)
26. The quality of family planning services and client satisfaction in the public and private sectors in Kenya. Agha S, Do M, Int J Qual Health Care 2009 21 2 87 96 10.1093/intqhc/mzp002 19190135
27. Tanzania Demographic and Health Survey 2004-05. National Bureau of Statistics (NBS) [Tanzania] and ORC Macro, Dar Es Salaam, Tanzania: National Bureau of Statistics and ORC Macro 2005
28. Kenya Demographic and Health Survey 2003. Central Bureau of Statistics (CBS) [Kenya] MoHMK, and ORC Macro, Calverton, Maryland: CBS, MOH, and ORC Macro 2004
29. Ghana Demographic and Health Survey 2003. Ghana Statistical Service (GSS) NMIfMRN, and ORC, Macro, Calverton, Maryland,: GSS, NMIMR, and ORC Macro 2004
30. World Development Indicators. http://data.worldbank.org/data-catalog/ world-development-indicators
31. Tanzania Service Provision Assessment Survey 2006. National Bureau of Statistics (NBS) [Tanzania] and Macro International Inc, Dar es Salaam, Tanzania: National Bureau of Statistics and Macro International Inc 2007
32. Kenya Service Provision Assessment Survey 2004. National Coordinating Agency for Population and Development (NCAPD) [Kenya] MoHM, Central Bureau of Statistics (CBS), ORC Macro, Nairobi, Kenya: National Coordinating Agency for Population and Development, Ministry of Health, Central Bureau of Statistics, and ORC Macro 2005
33. Setting standards of quality in family planning programs. Jain A, Bruce J, Mensch B, Stud Fam Plann 1992 23 6 Pt 1 392 395 1293863
34. Quick Investigation of Quality (QIQ) A User's Guide for Monitoring Quality of Care in Family Planning. MEASURE Evaluation, Carolina Population Center, University of North Carolina at Chapel Hill 2001
35. The quality of care. How can it be assessed? Donabedian A, JAMA 1988 260 12 1743 1748 10.1001/jama.260.12.1743 3045356
36. The Use of Discrete Data in Principal Component Analysis with Applications to Socio-Economic Indices. Kolenikov S, Angeles G, CPC/MEASURE Working Paper Carolina Population Center, University of North Carolina at Chapel Hill 2004
37. Client satisfaction and quality of health care in rural Bangladesh. Aldana JM, Piechulek H, Al-Sabir A, Bulletin of the World Health Organization 2001 79 6
38. The relevance of client-centered communication to family planning settings in developing countries: lessons from the Egyptian experience. Abdel-Tawab N, Roter D, Soc Sci Med 2002 54 9 1357 1368 10.1016/S0277-9536(01) 00101-0 12058852 (Pubitemid 34240049)