The relationships among perceived physician accommodation, perceived outgroup typicality, and patient inclinations toward compliance

Communication Research Reports

Volumn 24, Issue 4, 2007, Pages 293-302

  Hajek, Christopher ^a   Villagran, Melinda ^a   Wittenberg Lyles, Elaine ^a  

^a UNIVERSITY OF TEXAS AT SAN ANTONIO   (United States)

Author keywords

Communication; Communication Accommodation Theory; Compliance; Group Identity; Group Salience; Group Typicality; Health; Intergroup; Patient; Physician

Indexed keywords

EID: 79960525874     PISSN: 08824096     EISSN: 17464099     Source Type: Journal    
DOI: 10.1080/08824090701624189     Document Type: Article

References (34)

1. Anderson, W. J., Dillard, P. J., & Knobloch, K. L., (2002). Interpersonal influence. In M. L., Knapp & J. A., Daly (Eds.), Handbook of interpersonal communication (, 3rd ed., pp. 425–474). Thousand Oaks, Calif.: Sage.
2. Anderson, K., Harwood, J., & Hummert, M. L., (2005). The grandparent–grandchild relationship: Implications for models of intergenerational communication. Human Communication Research, 31, 268–294.
3. Bethea, L. S., & Balasz, A., (1997). Improving intergenerational health care communication. Journal of Health Communication, 2, 129–137.
4. Bourhis, R. Y., Roth, S., & MacQueen, G., (1988). Communication in the hospital setting: A survey of medical and everyday language use among patients, nurses and doctors. Social Science and Medicine, 24, 1–8.
5. Burgoon, J. K., Pfau, M., Parrott, R., Birk, T., Coker, R., & Burgoon, M., (1987). Relational communication, satisfaction, compliance-gaining strategies, and compliance in communication between physicians and patients. Communication Monographs, 54, 307–324.
6. Burleson, B., & Greene, J., (Eds.). (2003). Handbook of communication and social interaction skills. Mahwah, NJ: Erlbaum.
7. Coupland, N., & Jaworski, A., (1997). Relevance, accommodation, and conversation: Modeling the social dimension of communication. Multilingua, 16, 235–258.
8. Dryden, C., & Giles, H., (1987). Language, social identity, and health. In H., Beloff & A., Colman (Eds.), Psychology survey 6 (pp. 115–139). Leicester: British Psychological Society Press.
9. Gallois, C., Ogay, T., & Giles, H., (2005). Communication accommodation theory: A look back and a look ahead. In W., Gudykunst (Ed.), Theorizing about intercultural communication (pp. 121–148). Thousand Oaks, Calif.: Sage.
10. Giles, H., Coupland, N., & Coupland, J., (Eds.). (1991). The contexts of accommodation. New York: Cambridge University Press.
11. Giles, H., Fortman, J., Dailey, R., Barker, V., Hajek, C., Anderson, M. C., & Rule, N. O., (2006). Communication accommodation: Law enforcement and the public. In R. M., Dailey & B. A., Le Poire (Eds.), Applied interpersonal communication matters: Family, health, and community relations (pp. 241–269). New York: Peter Lang.
12. Giles, H., Hajek, C., Barker, V., Lin, M.-C., Zhang, Y. B., Hummert, M. L., & Anderson, M. C., (2007). Accommodation and institutional talk: Communicative dimensions of police–civilian interactions. In A., Weatherall, B., Watson, & C., Gallois (Eds.), Language, discourse and social psychology. (pp. 131–159) Basingstoke, England: Palgrave Macmillan.
13. Giles, H., Taylor, D. M., & Bourhis, R. Y., (1973). Towards a theory of interpersonal accommodation through language: Some Canadian data. Language in Society, 2, 177–192.
14. Gudykunst, W. B., (Ed.). (1986). Intergroup communication. London: Edward Arnold.
15. Hajek, C., Barker, V., Giles, H., Makoni, S., Pecchioni, L., Louw-Potgieter, J., & Myers, P., (2006). Communicative dynamics of police–civilian encounters: South African and American interethnic data. Journal of Intercultural Communication Research, 35, 161–182.
16. Harwood, J., & Giles, H., (Eds.). (2005). Intergroup communication: Multiple perspectives. New York: Peter Lang.
17. Harwood, J., Hewstone, M., Paolini, S., & Voci, A., (2005). Grandparent–grandchild contact and attitudes towards older adults: Moderator and mediator effects. Personality and Social Psychology Bulletin, 31, 393–406.
18. Harwood, J., Raman, P., & Hewstone, M., (2006). Communicative predictors of group salience in the intergenerational setting. Journal of Family Communication, 6, 181–200.
19. Harwood, J., & Sparks, L., (2003). Social identity and health: An intergroup communication approach to cancer. Health Communication, 15, 145–159.
20. Haynes, R. B., Taylor, D. W., & Sackett, D. L., (1979). Compliance in health. Baltimore, Md.: Johns Hopkins University Press.
21. Hewstone, M., & Lord, C. G., (1998). Changing intergroup cognitions and intergroup behavior: The role of typicality. In C., Sedikides, J., Schopler, & C. A., Insko (Eds.), Intergroup cognition and intergroup behavior (pp. 367–392). Mahwah, NJ: Lawrence Erlbaum.
22. Hulsman, R. L., Mollema, E. D., & de Haes, J. E., (2006). Using standardized video cases for assessment of medical communication skills: Reliability of an objective structured video examination by computer. Patient Education and Counseling, 60, 24–31.
23. Islam, M. R., & Hewstone, M., (1993). Dimensions of contact as predictors of intergroup anxiety, perceived outgroup variability, and outgroup attitude: An integrative model. Personality and Social Psychology Bulletin, 19, 700–710.
24. Klingle, R. S., (1996). Physician communication as a motivational tool for long-term patient compliance: Reinforcement expectancy theory. Communication Studies, 47, 206–218.
25. Stewart, M., Brown, J. B., Weston, W. W., McWhinney, I. R., McWilliam, C. L., & Freeman, T. R., (1995). Patient-centered medicine: Transforming the clinical method. Thousand Oaks, Calif.: Sage Publications.
26. Thakerar, J., Giles, H., & Cheshire, J., (1982). Psychological and linguistic parameters of speech accommodation theory. In C., Fraser & K. R., Scherer (Eds.), Advances in the social psychology of language (pp. 205–255). Cambridge: Cambridge University Press.
27. Thompson, T. L., (1994). Interpersonal communication and health care. In M. L., Knapp & G. R., Miller (Eds.), Handbook of interpersonal communication (pp. 696–725). Newbury Park, Calif.: Sage.
28. Tracy, K., & Haspel, K., (2004). Language and social interaction: Its institutional identity, intellectual landscape, and discipline-shifting agenda. Journal of Communication, 54, 788–816.
29. Vanderford, M. L., Jenks, E. B., & Sharf, B. F., (1997). Exploring patients' experiences as a primary source of meaning. Health Communication, 9, 13–26.
30. Watson, B., & Gallois, C., (1998). Nurturing communication by health professionals toward patients: A communication accommodation theory approach. Health Communication, 10, 343–355.
31. Watson, B., & Gallois, C., (1999). Communication accommodation between patients and health professionals: Themes and strategies in satisfying and unsatisfying encounters. International Journal of Applied Linguistics, 9, 167–183.
32. Williams, A., Giles, H., Coupland, N., Dalby, M., & Manasse, H., (1990). The communicative contexts of elderly social support and health: A theoretical model. Health Communication, 2, 123–143.
33. Wilson, S. R., (2002). Seeking and resisting compliance: Why people say what they do when trying to influence others. Thousand Oaks, Calif.: Sage.
34. Wrench, J. S., & Booth-Butterfield, M., (2003). Increasing patient satisfaction and compliance: An examination of physician humor orientation, compliance-gaining strategies, and perceived credibility. Communication Quarterly, 51, 482–503.