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Volumn 16, Issue 1, 2011, Pages

Usage patterns of electronic banking services by urban educated customers: Glimpses from India

Author keywords

Banking; Electronic banking services; India; Research study; Technology enabled banking services; Usage pattern of electronic banking

Indexed keywords


EID: 79960381212     PISSN: 12045357     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (52)

References (18)
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  • 3
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    • Business Line, Mumbai Bureau (2008). Only online savings a/c from ICICI Bank, Business Line, July 08, pp. 6.
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  • 5
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    • A Delphi Study of the Drivers and Inhibitors of Internet Banking
    • Bradely, L. and Stewart, K. (2002). A Delphi Study of the Drivers and Inhibitors of Internet Banking, International Journal of Bank Marketing, 20 (6), 250-260.
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    • Bradely, L.1    Stewart, K.2
  • 7
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    • Why Consumers are not using internet banking: A qualitative study
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  • 9
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    • Factors underlying attitude formation towards online banking in Finland
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    • Karjaluoto, H.1    Mattila, M.2    Pento, T.3
  • 10
    • 84947069002 scopus 로고
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    • Leblanc, G. (1990). Customers motivations: use and non-use of automated banking, International Journal of Bank Marketing, 8 (4), 36-40.
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  • 11
    • 0041678390 scopus 로고
    • Service quality: An international comparison of bank customers' expectations and perceptions
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  • 12
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    • The Adoption of Direct Banking Services
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  • 14
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    • Internet Banking Adoption Factors in Finland
    • e-journal, accessed through
    • Mattila, M., Karjaluoto, H., and Pento, T. (2001). Internet Banking Adoption Factors in Finland, Journal of Internet Banking and Commerce, 6 (1), e-journal, accessed through www.arraydev.com.
    • (2001) Journal of Internet Banking and Commerce , vol.6 , Issue.1
    • Mattila, M.1    Karjaluoto, H.2    Pento, T.3
  • 16
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    • An Emphirical Investigation of The Turkish Consumers' Acceptance of Internet Banking Services
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    • (2001) International Journal of Bank Marketing , vol.19 , Issue.4 , pp. 156-165
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  • 17
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    • Perceived attributes of ATMs and their marketing implications
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    • (1994) International Journal of Bank Marketing , vol.12 , Issue.2 , pp. 30-35
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  • 18
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    • 'Customer Evaluations of Automated Teller Machines' (ATMs) Service Encounters- An Empirical Model'
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    • Thamaraiselvan, N.1    Raja, J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.