Real-life emotion-related states detection in call centers: A cross-corpora study

Proceedings of the 11th Annual Conference of the International Speech Communication Association, INTERSPEECH 2010

Volumn , Issue , 2010, Pages 2350-2353

  Devillers, Laurence ^a,b   Vaudable, Christophe ^a,b   Chastagnol, Clément ^a,b  

^a UFR 919 Laboratoire d'Informatique Pour la Mécanique et les Sciences de l'Ingénieur   (France)

^b UNIVERSITÉ PARIS SACLAY   (France)

Author keywords

Call center data; Complex emotion; Emotion detection; Naturalistic spoken data

Indexed keywords

COMPUTER APPLICATIONS; COMPUTER SIMULATION; EMERGENCY SERVICES;

ACOUSTIC FEATURES; CALL CENTERS; COMPLEX EMOTIONS; EMOTION DETECTION; EMOTIONAL STATE; MEDICAL EMERGENCY; NATURALISTIC SPOKEN DATA; POSITIVE EMOTIONS; ACOUSTIC FEATURE EXTRACTION; CALL CENTER DATA; STATE DETECTION;

SPEECH COMMUNICATION;

EID: 79959846823     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (15)

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