Patient-centered communication in cancer care: The role of the NCI's Cancer Information Service

Journal of Cancer Education

Volumn 26, Issue 1, 2011, Pages 36-43

  Perocchia, Rosemarie Slevin ^a   Hodorowski, Julie Keany ^a   Williams, Laurie A ^a   Kornfeld, Julie ^c   Davis, Nydia Lassalle ^a   Monroe, MaryAnn ^b   Bright, Mary Anne ^b  

^a MEMORIAL SLOAN KETTERING CANCER CENTER   (United States)

^b NATIONAL CANCER INSTITUTE   (United States)

^c UNIVERSITY OF MIAMI   (United States)

Author keywords

Cancer Information Service (CIS); Clinician patient communication; Health care; NCI; Patient centered care; Patient centered communication

Indexed keywords

ACCESS TO INFORMATION; ARTICLE; DOCTOR PATIENT RELATION; HEALTH EDUCATION; HUMAN; INFORMATION SERVICE; INTERPERSONAL COMMUNICATION; METHODOLOGY; NATIONAL HEALTH ORGANIZATION; NEOPLASM; ORGANIZATION AND MANAGEMENT; PATIENT CARE; PATIENT EDUCATION; UNITED STATES; UTILIZATION REVIEW;

ACCESS TO INFORMATION; COMMUNICATION; HEALTH EDUCATION; HUMANS; INFORMATION SERVICES; NATIONAL CANCER INSTITUTE (U.S.); NATIONAL INSTITUTES OF HEALTH (U.S.); NEOPLASMS; PATIENT EDUCATION AS TOPIC; PATIENT-CENTERED CARE; PHYSICIAN-PATIENT RELATIONS; UNITED STATES;

EID: 79959519361     PISSN: 08858195     EISSN: 15430154     Source Type: Journal    
DOI: 10.1007/s13187-010-0121-y     Document Type: Conference Paper

References (29)

1. Adler NE, Page AEK, eds. Institute of Medicine (IOM), (2008) Cancer care for the whole patient: meeting psychosocial health needs. National Academies Press, Washington
2. Albrecht TL, Eggly SS, Gleason ME, Harper FW, Foster TS, Peterson AM, Orom H, Penner LA, Ruckdeschel JC (2008) Influence of clinical communication on patients' decision making on participation in clinical trials. J Clin Oncol 26:2666-2673
3. American Customer Satisfaction Index (ACSI) Scores for U.S. Federal Government. 2007. http://wwwtheacsi.org/index.php?option=com-content&task= view&id=175&Itemid=177, accessed 08 February 2010
4. Arora NK (2003) Interacting with cancer patients: the significance of physicians' communication behavior. Soc Sci Med 57:791-806 (Pubitemid 36870719)
5. Arora NK (2009) Assessment of the "patient-centeredness" of patient-provider communication in the U.S. http://hints.cancer.gov/hints2009/ arora.pdf, accessed 15 January 2010
6. Back AL, Arnold RM, Baile WF, Tulsky JA, Barley GE, Pea RD, Fryer-Edwards KA (2009) Faculty development to change the paradigm of communication skills teaching in oncology. J Clin Oncol 27:1137-1141
7. Back AL, Arnold RM, Tulsky JA, Baile WF, Fryer-Edwards KA (2003) Teaching communication skills to medical oncology fellows. J Clin Oncol 21:2433-2436 (Pubitemid 46621881)
8. Baile WF, Lenzi R, Kudelka AP, Maguire P, Novack D, Goldstein M, Myers EG, Bast RC Jr (1997) Improving physician-patient communication in cancer care: outcome of a workshop for oncologists. J Cancer Educ 12:166-173 (Pubitemid 27430724)
9. Baile W, Aaron J (2005) Patient-physician communication in oncology: past, present, and future. Current Opinions in Oncology 17:331-335 (Pubitemid 40904416)
10. Bright MA (2007) The National Cancer Institute's Cancer Information Service: a premiere cancer information and education resource for the nation. J Cancer Educ 22:S2-S7 (Pubitemid 47122703)
11. Brown RF, Bylund CL (2008) Communication skills training: describing a new conceptual model. Acad Med 83:37-44
12. Committee on Quality of Health Care in America, Institute of Medicine (IOM), (2001) Crossing the quality chasm: a new health system for the 21st century. National Academies Press, Washington
13. Eggly SS, Albrecht TL, Kelly K, Prigerson HG, Sheldon LK, Studts J (2009) The role of the clinician in cancer clinical communication. J Health Commun 14(Suppl 1):66-75
14. Epstein RM, Street RL (2007) Patient-centered communication in cancer care: promoting healing and reducing suffering. http://outcomes.cancer.gov/ areas/pcc/communication/monograph.html, accessed 29 January 2010
15. Fallowfield LJ, Hall A, Maguire GP, Baum M (1990) Psychological outcomes of different treatment policies in women with early breast cancer outside a clinical trial. BMJ 301:575-580 (Pubitemid 20346534)
16. Fallowfield L, Jenkins V, Farewell V, Saul J, Duffy A, Eves R (2002) Efficacy of a Cancer Research UK communication skills training model for oncologists: a randomised controlled trial. Lancet 359:650-656 (Pubitemid 34203764)
17. Hesse BW (2009) Cancer communication: status and future directions. J Health Commun 14(Suppl 1):109-127
18. La Porta M, Hagood H, Kornfeld J, Treiman K (2007) Evaluating the NCI's Cancer Information Service Contact Centers: meeting and exceeding the expectations of the public. J Cancer Educ 22: S18-S25 (Pubitemid 47122705)
19. Merckaert I, Libert Y, Razavi D (2005) Communication skills training in cancer care: where are we and where are we going? Curr Opin Oncol 17:319-330 (Pubitemid 40904415)
20. Mishel MH (1999) Uncertainty in chronic illness. In: Fitzpatrick JJ(ed) Annual review of nursing research. Springer, New York, pg 269.
21. Morse DS, Edwardsen EA, Gordon HS (2008) Missed opportunities for interval empathy in lung cancer communication. Arch Intern Med 168:1853-1858
22. Ong LM, de Haes JC, Hoos AM, Lammes FB (1995) Doctorpatient communication: a review of the literature. Soc Sci Med 40:903-918
23. Ong LM, Visser MR, Lammes FB, de Haes JC (2000) Doctorpatient communication and cancer patients' quality of life and satisfaction. Patient Educ Couns 41:145-156 (Pubitemid 30665573)
24. Perocchia RS, Galassi A, Jacobs R, Krauss N, LeMaitre MK, Rutledge S (2007) The NCI's Cancer Information Service Staff Training Program: a foundation for excellence. J Cancer Educ 22: S8-S17 (Pubitemid 47122704)
25. Siminoff LA, Ravdin P, Colabianchi N, Sturm CM (2000) Doctor-patient communication patterns in breast cancer adjuvant therapy discussions. Health Expect 3:26-36 (Pubitemid 30182793)
26. Squiers L, Finney Rutten LJ, Treiman K, Bright MA, Hesse B (2005) Cancer patients' information needs across the cancer care continuum: evidence from the cancer information service. J Health Commun 10(Suppl 1):15-34 (Pubitemid 43041756)
27. Stewart MA (1995) Effective physician-patient communication and health outcomes: a review. CMAJ 152:1423-1433
28. Street RL Jr, Makoul G, Arora NK, Epstein RM (2009) How does communication heal? Pathways linking clinician-patient communication to health outcomes. Patient Educ Couns 74:295-301
29. Woolf SH, Chan EC, Harris R, Sheridan SL, Braddock CH 3rd, Kaplan RM, Krist A, O'Connor AM, Tunis S (2005) Promoting informed choice: transforming health care to dispense knowledge for decision making. Ann Intern Med 143:293-300 (Pubitemid 41134224)