Evaluating the NCI's Cancer Information Service contact centers: Meeting and exceeding the expectations of the public

Journal of Cancer Education

Volumn 22, Issue 1 SUPPL., 2007, Pages

  La Porta, Madeline ^a   Hagood, Heather ^a   Kornfeld, Julie ^a   Treiman, Katherine ^a  

^a NATIONAL CANCER INSTITUTE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; HEALTH CARE ORGANIZATION; HEALTH EDUCATION; HUMAN; INFORMATION SERVICE; MALIGNANT NEOPLASTIC DISEASE; PATIENT SATISFACTION; PRIORITY JOURNAL; PUBLIC OPINION; SMOKING CESSATION;

EID: 34547191609     PISSN: 08858195     EISSN: None     Source Type: Journal    
DOI: 10.1007/bf03174342     Document Type: Article

References (23)

1. Bright MA. The National Cancer Institute's Cancer Information Service: A premiere cancer information and education resource for the nation. J Cancer Educ. 2007;22(suppl):S2-S7.
2. Morra ME, Bettinghaus EP, Marcus AC, et al. The first 15 years: what has been learned about the Cancer Information Service and the implications for the future? J Natl Cancer Inst Monogr. 1993;14:177-186.
3. Cancer Information Service. Comprehensive Evaluation Plan for the Cancer Information Service, Bethesda, MD: National Cancer Institute, Cancer Information Service; 2002.
4. Ward JA, Baum S, Ter Maat J, et al. The value and impact of the CIS telephone service. Part 4. J Health Commun. 1998;3(suppl):50-70.
5. Davis SW, Fleisher L, Ter Maat et al. Treatment and clinical trials decisionmaking: the impact of the Cancer Information Service, Part 5. J Health Commun. 1998;3(suppl):71-85.
6. National Cancer Institute. Cancer Information Service. Facts and Figures 2003. Bethesda, MD: National Cancer Institute, Cancer Information Service; 2003.
7. Fox S. Health information online. Washington, DC: Pew Internet and American Life Project; 2005.
8. The National Cancer Institute. Unpublished data from the 2003 Health Information National Trends Survey (HINTS). Bethesda, MD: National Cancer Institute, Division of Cancer Control and Population Sciences, Health Communication and Informatics Research Branch; 2004.
9. Pennbridge J, Moya R, Rodrigues L. Questionnaire survey of California consumers' use and rating of sources of health care information including the internet. Western J Medicine. 1999;171:302-314.
10. Tu HT, Hargraves JL [issue brief]. Seeking health care information: most consumers still on the sidelines (No. 61). Washington, DC: Center for Studying Health System Change; 2003.
11. La Porta M, Hagood H, Patt J, et al. The Cancer Information Service: Meeting the public's cancer information needs via the Internet. J Cancer Educ. 2007;22(suppl):S26-S34.
12. Fiore MC, Bailey WC, Cohen SJ, et al. Treating tobacco use and dependence, clinical practice guidelines. Rockville, MD: U.S. Department of Health and Human Service, Public Health Service; 2000.
13. Hellman R, Cummings KM, Haughey BP, et al. Predictors of attempting and succeeding at smoking cessation. Health Educ Res. 1991;6:77-86.
14. U.S. Department of Health and Human Services. Reducing Tobacco Use: A Report of the Surgeon General. Atlanta, GA: U.S. Department of Health and Human Services, Centers for Disease Control and Prevention, National Center for Chronic Disease Prevention and Health Promotion, Office on Smoking and Health; 2000.
15. Echlin KN, Rees CE. Information needs and information-seeking behaviors of men with prostate cancer and their partners: a review of the literature. Cancer Nurs. 2002;25:35-41.
16. Fries LS, Elverdam B, Schmidt KG. A qualitative study of acute myeloid leukemia patients' need for information and their information-seeking behavior. Support Care Cancer. 2003;11:162-170.
17. Rees CE, Sheard CE, Echlin K. The relationship between the information-seeking behaviors and information needs of partners of men with prostate cancer: a pilot study. Patient Educ Counsel. 2003;49:257-261.
18. Shaw CR, Wilson SA, O'Brien ME. Information needs prior to biopsy. Clin Nurs. Res. 1994;3:119-131.
19. Center for Digital Future. The Digital Future Report: Surveying the Digital Future (year four). Los Angeles, CA: USC Annenberg School for Communication, Center for Digital Future; 2004.
20. Fox S, Fallows D. Internet Health Resources. Washington, DC: Pew Internet & American Life Project; 2003.
21. Pew Internet and American Life Project. Latest trends: who's online and online activities. Washington, DC: Pew Internet and American Life Project; 2004- Available on: http://www.pewinternet.org/trends.asp. Last accessed: April 30, 2007.
22. Horrigan J, Rainie L. The Internet's growing role in life's major moments. Washington, DC: Pew Internet and American Life Project; 2006.
23. Shiu E, Lenhart A. How Americans Use Instant Messaging. Washington, DC: Pew Internet and American Life Project;2004.