Unpacking exam-room computing: Negotiating computer-use in patient-physician interactions

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2011, Pages 3343-3352

  Chen, Yunan ^a,b   Ngo, Victor ^a   Harrison, Sidney ^a   Duong, Victoria ^a  

^a Ringgold Standard Institution Informatics   (United States)

^b UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

Electronic medical record (EMR); Exam room computing; Eye contact; Micro negotiation; Patient physician interactions

Indexed keywords

COMPUTER USE; ELECTRONIC MEDICAL RECORD; EXAM-ROOM COMPUTING; EYE-CONTACT; MEDICAL RECORD; MICRO-NEGOTIATION; ORDERING PHASE; PATIENT-PHYSICIAN INTERACTION; USAGE PATTERNS; WORK PRACTICES;

MEDICAL COMPUTING;

EID: 79958135509     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1978942.1979438     Document Type: Conference Paper

References (21)

1. Als, A.B. The desk-top computer as a magic box: patterns of behaviour connected with the desk-top computer; GPs' and patients' perceptions. Family Practice 14, 1 (1997), 17-23. (Pubitemid 27099970)
2. Bannon, L., Bødker, S. Constructing common information spaces. In Proceedings of ECSCW 1997, Kluwer Academic Publishers, (1997), 81-96.
3. Bekker, M.M., Olson, J.S., Olson, G.M. Analysis of gestures in face-to-face design teams provides guidance for how to use groupware in design. In Proceedings of the Symposium on Designing Interactive Systems (DIS) 1995, ACM Press (1995), 157-166.
4. Bensing, J.M., Roter, D.L., Hulsman, R.L. Communication patterns of primary care physicians in the United States and the Netherlands. Journal of General Internal Medicine 18, 5 (2003), 335-342. (Pubitemid 36752685)
5. Frankel, R., Altschuler, A., George, S., Kinsman, J., Jimison, H., Robertson, N.R., Hsu, J. Effects of exam-room computing on clinician-patient communication: a longitudinal qualitative study. Journal of General Internal Medicine 20, 8 (2005) 677-682. (Pubitemid 41140996)
6. Hall, E. The Hidden Dimension. Anchor Books, New York, NY, USA, 1966.
7. Heath, C., Luff, P. Documents and professional practice: "bad" organizational reasons for "good" clinical records. In Proceedings of CSCW 1996, ACM Press (1996), 354-363.
8. Glaser, B. G. and Strauss, A. L. 1967. The discovery of grounded theory: Strategies for qualitative research. Aldine de Gruyter., Hawthorne, NY.
9. Luff, P., Heath, C. Mobility in Collaboration. In Proceedings of CSCW 1998, ACM Press (1998), 305-314.
10. Makoul, G., Curry, R.H., Tang, P.C. The use of electronic medical records: communication patterns in outpatient encounters. Journal of the American Medical Informatics Association 8, 6 (2001), 610-615. (Pubitemid 33095500)
11. Margalit, R.S., Roter, D., Dunevant, M.A., Larson, S., Reis, S. Electronic medical record use and physician-patient communication: an observational study of Israeli primary care encounters. Patient Education and Counseling 61, 1 (2006), 134-134.
12. Morris, M.R., Huang, A., Paepcke, A., Winograd, T. Cooperative gestures: Multi-user gestural interactions for co-located groupware. In Proceedings of CHI 2006, ACM Press (2006) 1201-1210. (Pubitemid 44032217)
13. Nardi, B. A. Beyond Bandwidth: Dimensions of Connection in Interpersonal Communication. Computer Supported Cooperative Work 14, 2 (2005) 91-130.
14. Reddy, M., Dourish, P., and Pratt, W. Coordinating Heterogeneous Work: Information and Representation in Medical Care. In Proceedings of ECSCW 2001, ACM Press (2001), 239-258.
15. Ridsdale, L., Hudd, S. Computers in the consultation: the patient's view. The British Journal of General Practice 44, 385 (1999), 367-369. (Pubitemid 24243666)
16. Roter, D.L., Frankel, R.M., Hall, J.A., Sluyter, D. The expression of emotion through nonverbal behavior in medical visits. Mechanisms and outcomes. Journal of General Internal Medicine 21, 1 (2006), 28-34.
17. Tang, C. & Carpendale, S. Evaluating the Deployment of a Mobile Technology in a Hospital Ward. In Proceedings of CSCW 2008, ACM Press (2008), 205-214.
18. Unruh, K.T., Skeels, M., Civan-Hartzler, A., Pratt, W. Transforming Clinic Environments into Information Workspaces for Patients. In Proceedings of CHI 2010, ACM Press (2010), 183-192.
19. Vertegaal, R., Weevers, I., Sohn, C., Cheung, C. GAZE-2: conveying eye contact in group video conferencing using eye-controlled camera direction. In Proceedings of CHI 2003, ACM Press (2003), 521-528.
20. Wilcox, L., Morris, D., Tan, D., Gatewood, J. Designing patient-centric information displays for hospitals. In Proceedings of CHI 2010, ACM Press (2010), 2123-2132.
21. Yamashita N., Hirata K., Aoyagi S., Kuzuoka H., Harada Y. Impact of Seating Positions on Group Video Communication. In Proceedings of CSCW 2008, ACM Press (2008), 177-186.