Hassle in the dispensary: Pilot study of a proactive risk monitoring tool for organisational learning based on narratives and staff perceptions

BMJ Quality and Safety

Volumn 20, Issue 6, 2011, Pages 549-556

  Sujan, Mark Alexander ^a   Ingram, Catherine ^b   McConkey, Tony ^b   Cross, Steve ^c   Cooke, Matthew W ^a  

^a UNIVERSITY OF WARWICK   (United Kingdom)

^b WYE VALLEY NHS TRUST   (United Kingdom)

^c UNITED LINCOLNSHIRE HOSPITALS NHS TRUST   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CULTURAL FACTOR; EQUIPMENT; EXERCISE; HOSPITAL; HOSPITAL MANAGEMENT; HOSPITAL PERSONNEL; HUMAN; LEARNING; NARRATIVE; PERCEPTION; PHARMACY; PILOT STUDY; PROCESS MONITORING; QUALITATIVE ANALYSIS; QUANTITATIVE ANALYSIS; QUESTIONNAIRE; RISK; SAFETY; SCORING SYSTEM; WORK ENVIRONMENT; WORKSHOP;

ATTITUDE OF HEALTH PERSONNEL; ENGLAND; HOSPITALS, PUBLIC; HUMANS; NARRATION; ORGANIZATIONAL CULTURE; PERCEPTION; PHARMACISTS; PHARMACISTS' AIDES; PHARMACY SERVICE, HOSPITAL; PILOT PROJECTS; QUALITATIVE RESEARCH; QUESTIONNAIRES; RISK ASSESSMENT; SAFETY MANAGEMENT;

EID: 79957988149     PISSN: 20445415     EISSN: None     Source Type: Journal    
DOI: 10.1136/bmjqs.2010.048348     Document Type: Article

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