Evaluating the medication process in the context of CPOE use: The significance of working around the system

International Journal of Medical Informatics

Volumn 80, Issue 7, 2011, Pages 490-506

  Niazkhani, Zahra ^a,b   Pirnejad, Habibollah ^a,b   van der Sijs, Heleen ^c   Aarts, Jos ^a  

^a Erasmus Universiteit Rotterdam   (Netherlands)

^b URMIA UNIVERSITY OF MEDICAL SCIENCES   (Iran)

^c ERASMUS MEDICAL CENTER   (Netherlands)

Author keywords

Clinical workflow; Computerized physician order entry; CPOE; Evaluation studies; Medical order entry systems; Qualitative research; Workarounds

Indexed keywords

CLINICAL WORKFLOW; COMPUTERIZED PHYSICIAN ORDER ENTRY; CPOE; EVALUATION STUDIES; MEDICAL ORDER ENTRY SYSTEMS; QUALITATIVE RESEARCH; WORKAROUNDS;

PAPER;

MEDICAL PROBLEMS;

ARTICLE; COGNITION; COMPUTER INPUT DEVICE; COMPUTERIZED PROVIDER ORDER ENTRY; DRUG ADMINISTRATION; DRUG MONITORING; ELECTRONIC MEDICAL RECORD; ELECTRONIC PRESCRIBING; HOSPITAL DEPARTMENT; INTERDISCIPLINARY COMMUNICATION; MEDICAL DOCUMENTATION; MEDICAL INFORMATION; NETHERLANDS; NURSE; PAPER; PHYSICIAN; PRIORITY JOURNAL; QUALITATIVE RESEARCH; SEMI STRUCTURED INTERVIEW; TEACHING HOSPITAL; TELEPHONE; TREATMENT PLANNING; VERBAL COMMUNICATION;

DRUG THERAPY; MEDICAL ORDER ENTRY SYSTEMS; NETHERLANDS;

EID: 79957544377     PISSN: 13865056     EISSN: 18728243     Source Type: Journal    
DOI: 10.1016/j.ijmedinf.2011.03.009     Document Type: Article

References (31)

1. Niazkhani Z., Pirnejad H., Berg M., Aarts J. The impact of computerized provider order entry systems on inpatient clinical workflow: a literature review. J. Am. Med. Inform. Assoc. 2009, 16(July-August (4)):539-549.
2. Mekhjian H.S., Kumar R.R., Kuehn L., Bentley T.D., Teater P., Thomas A., et al. Immediate benefits realized following implementation of physician order entry at an academic medical center. J. Am. Med. Inform. Assoc. 2002, 9(September-October (5)):529-539.
3. Weiner M., Gress T., Thiemann D.R., Jenckes M., Reel S.L., Mandell S.F., et al. Contrasting views of physicians and nurses about an inpatient computer-based provider order-entry system. J. Am. Med. Inform. Assoc. 1999, 6(May-June (3)):234-244.
4. Pirnejad H., Niazkhani Z., van der Sijs H., Berg M., Bal R. Impact of a computerized physician order entry system on nurse-physician collaboration in the medication process. Int. J. Med. Inform. 2008, 77(November (11)):735-744.
5. Beuscart-Zephir M.C., Pelayo S., Anceaux F., Meaux J.J., Degroisse M., Degoulet P. Impact of CPOE on doctor-nurse cooperation for the medication ordering and administration process. Int. J. Med. Inform. 2005, 74(August (7-8)):629-641.
6. Ash J.S., Stavri P.Z., Kuperman G.J. A consensus statement on considerations for a successful CPOE implementation. J. Am. Med. Inform. Assoc. 2003, 10(May-June (3)):229-234.
7. Koppel R., Metlay J.P., Cohen A., Abaluck B., Localio A.R., Kimmel S.E., et al. Role of computerized physician order entry systems in facilitating medication errors. JAMA 2005, 293(March (10)):1197-1203.
8. Aarts J., Ash J., Berg M. Extending the understanding of computerized physician order entry: implications for professional collaboration, workflow and quality of care. Int. J. Med. Inform. 2007, 76(June (Suppl. 1)):4-13.
9. Campbell E.M., Sittig D.F., Ash J.S., Guappone K.P., Dykstra R.H. Types of unintended consequences related to computerized provider order entry. J. Am. Med. Inform. Assoc. 2006, 13(September-October (5)):547-556.
10. Georgiou A., Westbrook J., Braithwaite J., Iedema R., Ray S., Forsyth R., et al. When requests become orders-a formative investigation into the impact of a computerized physician order entry system on a pathology laboratory service. Int. J. Med. Inform. 2007, 76(August (8)):583-591.
11. Vogelsmeier A.A., Halbesleben J.R., Scott-Cawiezell J.R. Technology implementation and workarounds in the nursing home. J. Am. Med. Inform. Assoc. 2008, 15(January-February (1)):114-119.
12. Koppel R., Wetterneck T., Telles J.L., Karsh B.T. Workarounds to barcode medication administration systems: their occurrences, causes, and threats to patient safety. J. Am. Med. Inform. Assoc. 2008, 15(July-August (4)):408-423.
13. Carpenter J.D., Gorman P.N. What's so special about medications: a pharmacist's observations from the POE study. Proc. AMIA Symp. 2001, 95-99.
14. Cheng C.H., Goldstein M.K., Geller E., Levitt R.E. The effects of CPOE on ICU workflow: an observational study. AMIA Annu. Symp. Proc. 2003, 150-154.
15. Niazkhani Z., Pirnejad H., van der Sijs H., de Bont A., Aarts J. Computerized provider order entry system-does it support the inter-professional medication process? Lessons from a Dutch academic hospital. Methods Inf. Med. 2010, 49(1):20-27.
16. Pirnejad H., Niazkhani Z., van der Sijs H., Berg M., Bal R. Evaluation of the impact of a CPOE system on nurse-physician communication-a mixed method study. Methods Inf. Med. 2009, 48(4):350-360.
17. Aarts J., Berg M. Same systems, different outcomes-comparing the implementation of computerized physician order entry in two Dutch hospitals. Methods Inf. Med. 2006, 45(1):53-61.
18. Wynne B. Unruly technology: practical rules, impractical discourses and public understanding. Soc. Stud. Sci. 1988, 18(1):147-167.
19. Nemeth C., Nunnally M., O'Connor M., Klock P.A., Cook R. Getting to the point: developing IT for the sharp end of healthcare. J. Biomed. Inform. 2005, 38(February (1)):18-25.
20. Merriam-Webster online dictionary. At (accessed on February 26, 2008). http://www.merriam-webster.com/dictionary/workaround.
21. Kobayashi M., Fussell S., Xiao Y., Seagull J. Work coordination, work flow, and workarounds in a medical context. Human Factors in Computing Systems 2005, 1561-1564. ACM, New York, NY, USA.
22. Tucker A.L., Edmondson A.C. Managing routine exceptions: a model of nurse problem solving behavior. Adv. Health Care Manage. 2002, 3:87-113.
23. Kalmeijer M.D., Holtzer W., van Dongen R., Guchelaar H.J. Implementation of a computerized physician medication order entry system at the Academic Medical Centre in Amsterdam. Pharm. World Sci. 2003, 25(June (3)):88-93.
24. Kaplan J.M., Ancheta R., Jacobs B.R. Inpatient verbal orders and the impact of computerized provider order entry. J. Pediatr. 2006, 149(October (4)):461-467.
25. Zamora N., Carter M., Saull-McCaig S., Nguyen J. The benefits of the MOE/MAR implementation: a quantitative approach. Healthc. Q. 2006, 10(Spec No. 77-83):6.
26. Dykstra R. Computerized physician order entry and communication: reciprocal impacts. Proc. AMIA Symp. 2002, 230-234.
27. Wright M.J., Frey K., Scherer J., Hilton D. Maintaining excellence in physician nurse communication with CPOE: a nursing informatics team approach. J. Healthc Inf. Manag. 2006, 20(Spring (2)):65-70.
28. Wong H.J., Caesar M., Bandali S., Agnew J., Abrams H. Electronic inpatient whiteboards: improving multidisciplinary communication and coordination of care. Int. J. Med. Inform. 2009, 78(April (4)):239-247.
29. Symon G. The coordination of work activities: cooperation and conflict in a hospital context. Computer Supported Cooperative Work (CSCW), vol. 5 1996, 1-31.
30. Hartswood M.J., Procter R.N., Rouchy P., Rouncefield M., Slack R., Voss A. Working IT out in medical practice: IT systems design and development as co-realisation. Methods Inf. Med. 2003, 42(4):392-397.
31. DeSanctis G., Poole M. Capturing the complexity in advanced technology use: adaptive structuration theory. Organ. Sci. 1994, 5(2):121-147.