Pricing services subject to congestion: Charge per-use fees or sell subscriptions?

Manufacturing and Service Operations Management

Volumn 13, Issue 2, 2011, Pages 244-260

  Cachon, Gérard P ^a   Feldman, Pnina ^b  

^a UNIVERSITY OF PENNSYLVANIA   (United States)

^b UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

Game theory; Operations strategy; Pricing and revenue management; Queueing theory; Service operations

Indexed keywords

OPERATIONS STRATEGIES; OVERALL QUALITY; PRICING AND REVENUE MANAGEMENT; PRICING SERVICES; SERVICE EXPERIENCE; SERVICE OPERATIONS; SERVICE RATES; USAGE RATE;

COSTS; CUSTOMER SATISFACTION; ECONOMICS; GAME THEORY; INDUSTRY; QUEUEING THEORY; SALES;

COMMERCE;

EID: 79956145630     PISSN: 15234614     EISSN: 15265498     Source Type: Journal    
DOI: 10.1287/msom.1100.0315     Document Type: Article

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