Monopoly pricing when customers queue

IIE Transactions (Institute of Industrial Engineers)

Volumn 36, Issue 6, 2004, Pages 569-581

  Chen, Hong ^a   Frank, Murray ^b  

^a Cheung Kong Graduate School of Business   (China)

^b UNIVERSITY OF BRITISH COLUMBIA   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SATISFACTION; MANAGEMENT; MARKETING; MATHEMATICAL MODELS;

CUSTOMER QUEUE; MONOPOLY PRICING; SERVICE RATE;

DECISION MAKING;

EID: 2542533015     PISSN: 0740817X     EISSN: None     Source Type: Journal    
DOI: 10.1080/07408170490438690     Document Type: Article

References (18)

1. Bradford, R. (1996) Pricing, routing, and incentive compatibility in multiserver queues. European Journal of Operational Research, 89(2), 226-236.
2. Carlton, D. and Perloff, J. (1994) Modern Industrial Organization, 2nd edn., Harper Collins, New York, NY.
3. Chen, H. and Frank, M. (2001) State dependent pricing with a queue. IIE Transactions, 33(10), 847-860.
4. Deacon, R. and Sonstelie, J. (1985) Rationing by waiting and the value of time: results from a natural experiment. Journal of Political Economy, 93, 627-647.
5. DeVany, A. (1976) Uncertainty, waiting time, and capacity utilization: a stochastic theory of product quality. Journal of Political Economy, 84, 523-541.
6. Donaldson, D. and Eaton, B.C. (1981) Patience more than its own reward: a note on price discrimination. Canadian Journal of Economics, 14, 93-105.
7. Edelson, N.M. and Hildebrand, D. K. (1975) Congestion tolls for queuing processes. Econometrica, 43, 81-92.
8. Hassin, R. (1986) Consumer information in markets with random product quality: the case of queues and balking. Econometrica, 54, 1185-1195.
9. Hassin, R. and Haviv, M. (2002) To queue or not to queue. International Series in Operations Research and Management Science, 59, Kluwer Publishing.
10. Hotelling, H. (1929) Stability in competition. Economic Journal, 39, 41-57.
11. Knudsen, N. C. (1972) Individual and social optimization in a multiserver queue with a general cost-benefit structure. Econometrica, 40, 515-528.
12. Mendelson, H. (1985) Pricing computer services: queueing effects. Communications of the ACM, 28, 312-321.
13. Mendelson, H. and Whang, S. (1990) Optimal incentive-compatible priority pricing for the M/M/1 queue. Operations Research, 38, 870-883.
14. Naor, P. (1969) The regulation of queue size by levying tolls. Econometrica, 37, 15-24.
15. Rao, S. and Petersen, E. R. (1998) Optimal pricing of priority services. Operations Research, 46, 46-56.
16. Stalk, G., Jr. (1988) Time - the next source of competitive advantage. Harvard Business Review, 66, 41-51.
17. Tirole, J. The Theory of Industrial Organization, MIT Press, Cambridge MA.
18. Wolff, R. W. (1989) Stochastic Modelling and the Theory of Queues, Prentice-Hall, Englewood, Cliffs, NJ, Section 5.5.