Switching IT outsourcing suppliers: Enhancing transition readiness

MIS Quarterly Executive

Volumn 9, Issue 1, 2010, Pages 23-33

  Kien, Sia Siew ^a   Kiat, Lim Wee ^b   Periasamy, Kanapaty Pelly ^a  

^a NANYANG TECHNOLOGICAL UNIVERSITY   (Singapore)

^b UNIVERSITY OF COLORADO   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 79956004509     PISSN: 15401960     EISSN: 15401979     Source Type: Journal    
DOI: None     Document Type: Article

References (19)

1. Jeanne Ross was the accepting Senior Editor for this article
2. U.S. dollars are used throughout this article.
3. Computer Weekly, May 5, 2009 (www.computerweekly.com).
4. Global IT Outsourcing Study, Diamond Management Technology Consultants, 2006
5. Thomas, K. " Outsourcing is more than just saving money," Financial Times, May 9, 2007.
6. Thomas, P. and Nandakumar, A. Switching Vendors: An Outsourcing Reality, Cognizant Technology Solutions, 2006.
7. Willcocks, L. P. and Lacity, M. C. Global Sourcing of Business & IT Services, Palgrave Macmillan, 2006.
8. Poston, R., Kettinger, W., and Simon, J. " Managing the Vendor Set: Achieving Best Pricing and Quality Service in IT Outsourcing," MIS Quarterly Executive (8:2), 2009, pp. 45-58.
9. Beinecke, R. H. and DeFillippi, R. " The value of relationship model of contracting in social services re-procurement and transitions: Lessons from Massachusetts," Public Productivity & Management Review (22:4), 1999, pp. 490-501.
10. See Williamson, O. E. The Economic Institutions of Capitalism, The Free Press, 1985
11. Barney, J. B. " Firm resources and sustained competitive advantage," Journal of Management (17), 1991, pp. 99-120.
12. The process of bringing IT operations back in-house after they have been outsourced as the outsourcing contract expires or is terminated
13. For more detailed analysis, see Whitten, D. and Leidner, D. E. " Bring IT back: An analysis of the decision to backsource or switch vendors," Decision Sciences (37:4), 2006, pp. 605-621
14. Whitten, D. and Wakefield, R. L. " Measuring switching costs in IT outsourcing services," Journal of Strategic Information Systems (15:3), 2006, pp. 219-248.
15. One exception is Huntley, H., Maurer, W., and Cox, R. A. " Outsourcing transitions: Assign the right resources now or pay later," (G00129562), Gartner, 2005.
16. Organizations mentioned in this case study are disguised. Figures mentioned are also rounded up.
17. Client, for example, safeguards its access to continuous supplier innovation by including its legal right to use and modify applications developed by New Supplier in the contract. However, New Supplier remains the sole owner of the intellectual property.
18. Poston, R., Kettinger, W., and Simon, J. " Managing the Vendor Set: Achieving Best Pricing and Quality Service in IT Outsourcing," MIS Quarterly Executive (8:2), 2009, pp. 45-58.
19. Chua, E. H., Lim, W. K., Sia, S. K., and Soh, C. Threat-Balancing in Vendor Transition, Third International Research Workshop on Information Technology Project Management, France, 2008.