April 2010 UK Airspace closure: Experience and impact on the UK's air-travelling public and implications for future travel

Journal of Air Transport Management

Volumn 17, Issue 5, 2011, Pages 296-301

  Miller, Servel A ^a  

^a UNIVERSITY OF CHESTER   (United Kingdom)

Author keywords

Airspace closure; Ash cloud; Crisis; Management; Passenger experience

Indexed keywords

AIR TRANSPORTATION; ECONOMIC IMPACT; FUTURE PROSPECT; TRAVEL BEHAVIOR; TRAVEL DEMAND; VOLCANIC ERUPTION;

UNITED KINGDOM;

EID: 79955951189     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2011.03.008     Document Type: Article

References (20)

1. Bricker J. Development and evaluation of the Air Travel Stress Scale. Journal of Counselling Psychology 2005, 52:615-628.
2. Chang Y.-W., Chang Y.-H. Does service recovery affect satisfaction and customer loyalty? An empirical study of airline services. Journal of Air Transport Management 2010, 16:340-342.
3. Coombs T. Ongoing Crisis Communication: Planning, Managing Crisis 1999, Sage, Thousand Oakes.
4. Cooper M. The elderly travellers. Travel Medicine and Infectious Disease 2006, 4:218-222.
5. Daily Mail Volcano: no BA flights until Monday at the earliest as airports remain shut and ash falls across the UK. Daily Mail 17 April 2010.
6. Davidow M. Have you heard the word? The effect of word of mouth and perceived justice, satisfaction and repurchase intentions following complaint handing. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behaviour 2003, 16:67-80.
7. Ennis-Holcombe K.D. Disaster communications. Medicine 2006, 1:229-231.
8. Guffanti M., Ewert J., Gallina G.M., Bluth G., Swanson G. Volcanic-ash hazard to aviation during the 2003-2004 eruptive activity of Anathan volcano, commonwealth of the Northern Mariana Islands. Journal of Volcanology and Geothermal research 2005, 146:241-255.
9. Hatty H., Hollmeier S. Airline strategy in the 2001/2002 crisis-the Lufthansa example. Journal of Air Transport Management 2003, 9:51-55. (accessed. 27.07.10). http://www.metoffice.gov.uk/weather/europe/volcano/volcano_blog.html.
10. Jaeger P., Shneiderman B., Fleischmann K., Preece J., Qu Y., Wy P.F. Community response grids; e-government, social networks and effective emergency management. Telecommunication Policy 2007, 31:592-604.
11. Karatepe O.-M. Customer complaints and organisational responses: the effects of complainants' perceptions of justice on satisfaction and loyalty. International Journal of Hospitality Management 2006.
12. Leggat P. Risk Assessment in travel medicine. Travel Medicine and Infectious Disease 2006, 4:127-134.
13. Lubbe B. 'The effect of Internet apprehension and website satisfaction on air travellers' adoption of an airline's website'. Journal of Air Transport Management 2007, 13(2):75-90.
14. Menon K., Dude L. Service provider responses to anxious and angry customers: different challenges, different payoffs. Journal of Retailing 2004, 80:229-237. Elsevier.
15. UK Met Office Icelandic Volcanic Blog 2010, The Met Office, London.
16. Page P. Airport closure spread in worsening ash impact. The Journal of Commerce 26th April 2010.
17. Reuters Fackbox: impact of the volcanic ash cloud on Europe. Reuters Online News 16 April, 2010, http://www.reuter.com/article/idUSTRE63F65A20100416.
18. Ritchie B. Chaos, crisis and disasters: a strategic approach to crisis management in the tourism industry. Tourism Management 2004, 25:669-683.
19. Schmincke H. Volcanism 2004, Springer-Verlag, Heidelberg.
20. Thouret J.-C. Volcanic hazards and risks: a geomorphical perspective. Geomorpholigical Hazards and Disaster Prevention 2010, Cambridge University Press. Alcantara-Ayala, Goudie (Eds.).