Reliability of consultation skills assessments using standardised versus real patients

Medical Education

Volumn 45, Issue 6, 2011, Pages 578-584

  Reinders, Marcel E ^a   Blankenstein, Annette H ^a   van Marwijk, Harm W J ^a   Knol, Dirk L ^a   Ram, Paul ^a,b   van der Horst, Henriette E ^a   de Vet, Henrica C W ^a   van der Vleuten, Cees P M ^b  

^a VU UNIVERSITY MEDICAL CENTER   (Netherlands)

^b MAASTRICHT UNIVERSITY   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CLINICAL COMPETENCE; DOCTOR PATIENT RELATION; EDUCATION; HUMAN; INTERPERSONAL COMMUNICATION; MEDICAL EDUCATION; METHODOLOGY; OBSERVER VARIATION; PATIENT REFERRAL; STANDARD; STATISTICS; TEACHING; UTILIZATION REVIEW; VIDEORECORDING;

CLINICAL COMPETENCE; COMMUNICATION; EDUCATION, MEDICAL, GRADUATE; EDUCATIONAL MEASUREMENT; HUMANS; OBSERVER VARIATION; PATIENT SIMULATION; PHYSICIAN-PATIENT RELATIONS; REFERRAL AND CONSULTATION; STATISTICS AS TOPIC; VIDEOTAPE RECORDING;

EID: 79955949226     PISSN: 03080110     EISSN: 13652923     Source Type: Journal    
DOI: 10.1111/j.1365-2923.2010.03917.x     Document Type: Article

References (22)

1. Stewart MA. Effective physician-patient communication and health outcomes: a review. CMAJ 1995;152 (9):1423-33.
2. Kurtz S, Silverman J, Draper J. Teaching and Learning Communication Skills in Medicine. Oxford: Radcliffe Publishing 2005.
3. Fallowfield L, Jenkins V, Farewell V, Solis-Trapala I. Enduring impact of communication skills training: results of a 12-month follow-up. Br J Cancer 2003;89 (8):1445-9.
4. Greco M, Brownlea A, McGovern J. Impact of patient feedback on the interpersonal skills of general practice registrars: results of a longitudinal study. Med Educ 2001;35 (8):748-56.
5. Haskard KB, Williams SL, DiMatteo MR, Rosenthal R, White MK, Goldstein MG. Physician and patient communication training in primary care: effects on participation and satisfaction. Health Psychol 2008;27 (5):513-22.
6. Kramer AW, Dusman H, Tan LH, Jansen JJ, Grol RP, van der Vleuten CP. Acquisition of communication skills in postgraduate training for general practice. Med Educ 2004;38 (2):158-67.
7. Wensing M, Elwyn G. Methods for incorporating patients' views in health care. BMJ 2003;326 (7394):877-9.
8. Duffy FD, Gordon GH, Whelan G, Cole-Kelly K, Frankel R. Assessing competence in communication and interpersonal skills: the Kalamazoo II report. Acad Med 2004;79 (6):495-507.
9. Dutch Postgraduate Training Institutes for General Practice. Protocol Examinations and Assessments. 2005.
10. van Dalen J, Kerkhofs E, van Knippenberg-van den Berg BW, van den Hout HA, Scherpbier AJ, van der Vleuten CP. Longitudinal and concentrated communication skills programmes: two Dutch medical schools compared. Adv Health Sci Educ Theory Pract 2002;7 (1):29-40.
11. Ram P, Grol R, Rethans JJ, Schouten B, van der Vleuten CP, Kester A. Assessment of general practitioners by video observation of communicative and medical performance in daily practice: issues of validity, reliability and feasibility. Med Educ 1999;33 (6):447-54.
12. van Thiel J, Ram P, van Dalen J. MAAS-Global Manual 2000. Maastricht: University Press 2003.
13. Hobma SO, Ram PM, Muijtjens AM, Grol RP, van der Vleuten CP. Setting a standard for performance assessment of doctor-patient communication in general practice. Med Educ 2004;38 (12):1244-52.
14. Reinders ME, Blankenstein AH, van der Horst HE, Knol DL, Schoonheim PL, van Marwijk HW. Does patient feedback improve the consultation skills of general practice trainees? A controlled trial. Med Educ 2010;44 (2):156-64.
15. Cox DR, Reid N. The Theory of the Design of Experiments. London: Chapman & Hall/CRC 2000.
16. Brennan RL. Generalizability Theory. New York, NY: Springer 2001.
17. Crossley J, Davies H, Humphris G, Jolly B. Generalisability: a key to unlock professional assessment. Med Educ 2002;36 (10):972-8.
18. Streiner D, Norman G. Health Measurement Scales: A Practical Guide to their Development and Use. Oxford: Oxford University Press 2003.
19. van der Vleuten CP, Schuwirth LW. Assessing professional competence: from methods to programmes. Med Educ 2005;39 (3):309-17.
20. Veldhuijzen W, Ram PM, van der Weijden T, Niemantsverdriet S, van der Vleuten CP. Characteristics of communication guidelines that facilitate or impede guideline use: a focus group study. BMC Fam Pract 2007;8:31.
21. Lang F, McCord R, Harvill L, Anderson DS. Communication assessment using the Common Ground Instrument: psychometric properties. Fam Med 2004;36 (3):189-98.
22. Wilkinson JR, Crossley JG, Wragg A, Mills P, Cowan G, Wade W. Implementing workplace-based assessment across the medical specialties in the United Kingdom. Med Educ 2008;42 (4):364-73.