The overall theme park experience: A visitor satisfaction tracking study

Journal of Vacation Marketing

Volumn 17, Issue 2, 2011, Pages 127-138

  Geissler, Gary L ^a   Rucks, Conway T ^a  

^a UNIVERSITY OF ARKANSAS AT LITTLE ROCK   (United States)

Author keywords

expectations; satisfaction; theme parks; tourism

Indexed keywords

EID: 79955918323     PISSN: 13567667     EISSN: 14791870     Source Type: Journal    
DOI: 10.1177/1356766710392480     Document Type: Article

References (26)

1. Andersson TD (2007) The tourist in the experience economy. Scandinavian Journal of Hospitality and Tourism 7(1): 46-58.
2. Clave SA (2007) The Global Theme Park Industry. Tarragona, Spain: Virgili.
3. Gilmore JH and Pine BJ (2002) Customer experience places: the new offering frontier. Strategy & Leadership 30(4): 4-11.
4. Gilmore JH and Pine BJ (2002) The experience is the marketing. Available at: http://www.strategichorizons.com (accessed February 2010).
5. Hair JE, Anderson RE, Tatham RL and Black WC (1998) Multivariate Data Analysis. Upper Saddle River, NJ: Prentice Hall.
6. Hayes D. and MacLeod N. (2007) Packaging places: designing heritage trails using an experience economy perspective to maximize visitor engagement. Journal of Vacation Marketing 13(1): 45-58.
7. International Association of Amusement Parks and Attractions (IAAPA) (2009) U.S. amusement park attendance & revenue history. Available at: http://www.iaapa.org (accessed January 2010).
8. Johns N. and Gylmothy S. (2002) Mythologies of a theme park: an icon of modern family life. Journal of Vacation Marketing 8(4): 320-331.
9. Jones CB and Robinett J. (1999) The future of theme parks in international tourism. Available at: http://hotel-online.com/Trends/ERA (accessed January 2010).
10. Kahaner T. (2010) Major international amusement park chains: a guide to who owns what. Available at: http://www.blooloop.com (accessed January 2010).
11. Kandampully J. (2000) The impact of demand fluctuation on the quality of service: a tourism industry example. Managing Service Quality 10(1): 10-19.
12. Katz KL, Larson BM and Larson RC (1991) Prescription for the waiting-in-line blues: entertain, enlighten, and engage. Sloan Management Review 32(2): 44-53.
13. Meng F., Tepanon Y. and Uysal M. (2008) Measuring tourist satisfaction by attribute and motivation: the case of a nature-based resort. Journal of Vacation Marketing 14(1): 41-56.
14. National Amusement Park Historical Association (NAPHA) (2008) NAPHA's 2008 Survey Results. Mt. Prospect, IL: NAPHA.
15. Oh H., Fiore AM and Jeoung M. (2007) Measuring experience economy concepts: tourism applications. Journal of Travel Research 46: 119-132.
16. Pine J. and Gilmore JH (1998) Welcome to the experience economy. Harvard Business Review, July-August: 97-105.
17. Poulsson S. and Kale S. (2004) The experience economy and commercial experiences. The Marketing Review 4(3): 267-277.
18. Sheth J. and Mittal B. (1996) A framework for managing customer expectations. Journal of Market Focused Management 1: 137-158.
19. Spreng RA, MacKenzie SB and Olshavsky RW (1996) A reexamination of the determinants of customer satisfaction. Journal of Marketing 60(3): 15-32.
20. Sundbo J. and Darmer P. (2008) Creating Experiences in the Experience Economy. Cheltenham, GL: Edward Elgar Publishing.
21. Szymanski DM and Henard DH (2001) Customer satisfaction: a meta-analysis of the empirical evidence. Journal of the Academy of Marketing Science 29(1): 16-35.
22. Themed Entertainment Association/Economics Research Associates (TEA/ERA) (2009) 2008 Attraction Attendance Report. Burbank, CA: TEA.
23. Tokyo Travel (2010) Food theme parks. Available at: http://www.japan-guide.com (accessed January 2010).
24. Voss GB, Parasuraman A. and Grewal D. (1998) The roles of price, performance, and expectations in determining satisfaction in service exchanges. Journal of Marketing 62(4): 46-61.
25. Weiermair K. (2000) Tourists' perceptions towards and satisfaction with service quality in the cross-cultural service encounter: implications for hospitality and tourism management. Managing Service Quality 10(6): 397-409.
26. Williams A. (2006) Tourism and hospitality marketing: fantasy, feeling and fun. International Journal of Contemporary Hospitality Management 18(6): 482-495.