The limits to workplace friendship: Managerialist HRM and bystander behaviour in the context of workplace bullying

Employee Relations

Volumn 33, Issue 3, 2011, Pages 269-288

  D'Cruz, Premilla ^a   Noronha, Ernesto ^a  

^a INDIAN INSTITUTE OF MANAGEMENT   (India)

Author keywords

Bullying; Call centres; Human resource management; India; Social interaction; Workplace

Indexed keywords

EID: 79955604532     PISSN: 01425455     EISSN: None     Source Type: Journal    
DOI: 10.1108/01425451111121777     Document Type: Article

References (28)

1. Bowes-Sperry, L. and O'Leary-Kelly, A.M. (2005), "To act or not to act? The dilemma faced by sexual harassment observers" in Academy of Management Review, Vol. 30, No. 2, pp. 288-306.
2. D'Cruz, P. and Noronha, E. (2009), "Experiencing depersonalized bullying: a study of Indian call centre agents" in Work Organization, Labour and Globalization, Vol. 3, No. 1, pp. 26-46.
3. D'Cruz, P. and Noronha, E. (2010), "The exit coping response to workplace bullying: the contribution of inclusivist and exclusivist HRM strategies" in Employee Relations, Vol. 32, No. 2, pp. 102-20.
4. Davey-Attlee, F. and Rayner, C. (2007), "Literature review on bystander intervention in workplace bullying and harassment", unpublished report, Portsmouth Business School, Portsmouth.
5. Einarsen, S. and Mikkelsen, G.E. (2003), "Individual effects of exposure to bullying at work" in Einarsen, S., Hoel, H., Zapf, D. and Cooper, C.L. (Eds.), Bullying and Emotional Abuse in the Workplace, Taylor & Francis, London, pp. 127-44.
6. Hoel, H. and Beale, D. (2006), "Workplace bullying, psychological perspectives and industrial relations: towards a contextualized and interdisciplinary approach" in British Journal of Industrial Relations, Vol. 44, No. 2, pp. 239-62.
7. Hoel, H. and Salin, D. (2003), "Organizational antecedents of workplace bullying" in Einarsen, S., Hoel, H., Zapf, D. and Cooper, C.L. (Eds.), Bullying and Emotional Abuse in the Workplace, Taylor & Francis, London, pp. 203-18.
8. Hoel, H., Einarsen, S. and Cooper, C.L. (2003), "Organizational effects of bullying" in Einarsen, S., Hoel, H., Zapf, D. and Cooper, C.L. (Eds.), Bullying and Emotional Abuse in the Workplace, Taylor & Francis, London, pp. 145-61.
9. Hoel, H., Einarsen, S., Keashly, L., Zapf, D. and Cooper, C.L. (2003), "Bullying at work: the way forward" in Einarsen, S., Hoel, H., Zapf, D. and Cooper, C.L. (Eds.), Bullying and Emotional Abuse in the Workplace, Taylor & Francis, London, pp. 412-16.
10. Ironside, M. and Seifert, R. (2003), "Tackling bullying in the workplace: the collective dimension" in Einarsen, S., Hoel, H., Zapf, D. and Cooper, C.L. (Eds.), Bullying and Emotional Abuse in the Workplace, Taylor & Francis, London, pp. 383-98.
11. Kahn, W.A. (2001), "Holding environments at work" in Journal of Applied Behavioural Science, Vol. 37, No. 3, pp. 260-79.
12. Latané, B. and Darley, J. (1968), "Group inhibition of bystander intervention in emergencies" in Journal of Personality and Social Psychology, Vol. 10, No. 3, pp. 215-21.
13. Latané, B. and Darley, J. (1970), The Unresponsive Bystander, Appleton-Century-Crofts, New York, NY.
14. Lewis, D. and Rayner, C. (2003), "Bullying and human resource management: a wolf in sheep's clothing?" in Einarsen, S., Hoel, H., Zapf, D. and Cooper, C.L. (Eds.), Bullying and Emotional Abuse in the Workplace, Taylor & Francis, London, pp. 370-82.
15. Marks, S.R. (1994), "Intimacy in the public realm: the case of co-workers" in Social Forces, Vol. 72, No. 3, pp. 843-58.
16. Mulder, R., Pouwelse, M. and Lodewijkx, H. (2010), "Mobbing at work: bystander behaviour, perceived responsibility, social contagion and power position", paper presented at the 7th International Conference on Workplace Bullying and Harassment, Cardiff, 2-4 June.
17. Mulder, R., Pouwelse, M., Lodewijkx, H. and Bolman, C. (2008), "Emotional and helping responses among bystanders of victims of mobbing", paper presented at the 6th International Conference on Workplace Bullying and Harassment, Montreal, Canada, 4-6 June.
18. Noronha, E. and D'Cruz, P. (2009), Employee Identity in Indian Call Centres: The Notion of Professionalism, Sage, New Delhi.
19. Paull, M., Omari, M. and Standen, P. (2010), "Keep your head down and your mouth shut: bystanders in workplace bullying", paper presented at the 7th International Conference on Workplace Bullying and Harassment, Cardiff, 2-4 June.
20. Rayner, C. and Bowes-Sperry, L. (2008), "Mobilizing bystanders to intervene in workplace bullying", paper presented at the 6th International Conference on Workplace Bullying and Harassment, Montreal, 4-6 June.
21. Sias, P.M. (2006), "Workplace friendship deterioration" in Fritz, J.M.H. and Omadhl, B.L. (Eds.), Problematic Relationships in the Workplace, Peter Lang, New York, NY, pp. 69-87.
22. Sias, P.M. (2009), Organising Relationships, Sage, Thousand Oaks, CA.
23. Sias, P.M. and Cahill, D.J. (1998), "From coworkers to friends: the development of peer friendships in the workplace" in Western Journal of Communication, Vol. 62, No. 3, pp. 273-99.
24. Sias, P.M. and Jablin, F.M. (1995), "Differential superior-subordinate relations, perceptions of fairness, and co-worker communication" in Human Communication Research, Vol. 22, No. 1, pp. 5-38.
25. Sias, P.M., Heath, R.G., Perry, T., Silva, D. and Fix, B. (2004), "Narratives of workplace friendship in deterioration" in Journal of Social and Personal Relationships, Vol. 21, No. 3, pp. 321-40.
26. Twemlow, S.W., Fonagy, P. and Sacco, F.C. (2004), "The role of the bystander in the social architecture of bullying and violence in schools and communities" in Annals of the New York Academy of Science, Vol. 1036, pp. 215-32.
27. van Heugten, K. (2010), "Engaging bystanders as change agents in workplace bullying", paper presented at the 7th International Conference on Workplace Bullying and Harassment, Cardiff, 2-4 June.
28. van Manen, M. (1998), Researching Lived Experience, Althouse Press, London.