Lean service operations: Reflections and new directions for capacity expansion in outpatient clinics

Journal of Operations Management

Volumn 29, Issue 5, 2011, Pages 422-433

  Laganga, Linda R ^a  

^a Mental Health Center of Denver   (United States)

Author keywords

Appointment scheduling; Health care policy; Lean process improvement; No shows; Overbooking; Service operations

Indexed keywords

APPOINTMENT SCHEDULING; LEAN PROCESS IMPROVEMENT; NO-SHOWS; OVERBOOKING; SERVICE OPERATIONS;

HEALTH CARE; RESEARCH;

SCHEDULING;

EID: 79955070710     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2010.12.005     Document Type: Article

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