Health problem solving by older persons using a complex government web site: Analysis and implications for web design

ACM Transactions on Accessible Computing

Volumn 3, Issue 3, 2011, Pages

  Sharit, Joseph ^a   Hernandez, Mario A ^a   Nair, Sankaran N ^a   Kuhn, Thomas ^a   Czaja, Sara J ^a,b  

^a UNIVERSITY OF MIAMI   (United States)

^b UNIVERSITY OF MIAMI MILLER SCHOOL OF MEDICINE   (United States)

Author keywords

Government Web sites; Health information seeking; Hierarchical task analysis (HTA); Human computer interaction; Older adults; Optimization; Troubleshooting

Indexed keywords

GOVERNMENT WEBSITES; HEALTH INFORMATION SEEKING; HIERARCHICAL TASK ANALYSIS; OLDER ADULTS; TROUBLESHOOTING;

DESIGN; HEALTH; HEALTH CARE; HUMAN COMPUTER INTERACTION; INFORMATION USE; JOB ANALYSIS; KNOWLEDGE MANAGEMENT; OPTIMIZATION; WEBSITES;

PROBLEM SOLVING;

EID: 79955069950     PISSN: 19367228     EISSN: None     Source Type: Journal    
DOI: 10.1145/1952383.1952386     Document Type: Article

References (47)

1. Arch, A. 2008. WAI-AGE literature review and analysis: Web accessibility for older users http://www.w3.org/TRfwai-age-literature/.
2. Baker, D. W., Williams, M. V., Parker, R. M., Gazmararian, J. A., and Nurss, J. 1999. Development of a brief test to measure functional health literacy. Patient Ed. Counsel. 38, 33-42. (Pubitemid 29413035)
3. Bauerle Bass, S. 2003. How will Internet use affect the patient? A review of computer network and closed Internet-based system studies and the implications in understanding how the llse of tile Internet affects patient populations. J. Health Psych. 8, 25-38.
4. Berson, F. G. 1993. Basic Ophthalmology for Medical Students and Primary Care Residents 6th Ed. American Academy of Ophthalmology, San Francisco.
5. Bhavnani, S. K. 2003. The distribution of online healthcare information: A case study of Melanoma. In Proceedings of the America Medical Informatics Association Symposium. 81-85.
6. Bhavnani, S. K. 2005. Why is it difficult to find comprehensive information? Implications of information scatter for search and design. J. Amer. Soc. Inform. Sci. Techn. 56, 989-1003. (Pubitemid 41068132)
7. Caldwell, B., Cooper, M., Reid, L. G., and Vanderheiden, G. 2008. Web Content Accessibility Guidelines(WCAG) 2.0. http://www.w3.org/TR/WC.
8. Chi, M.T.H. and Glaser, R. 1985. Problem solving ability. In Human Abilities: An Information Processing Approach. R. J. Sternberg, Ed., Freeman, New York.
9. Chin, J. and Fu, W. 2010. Interactive effects of age and interface differences on search strategies and performance.In Proceedings of the 28th International Conference on Human Factors in Computing Systems. ACM, New York, 403-412.
10. Chin, J., Fu, W., and Kannampallil, T. 2009. Adaptive inforn1ation search: Age-dependent interactions between cognitive profiles and strategies. In Proceedings of the 27th lntemational Conference on Human Factors in Computing Systems. ACM, New York, 1683-1692.
11. Czaja, S. J. and Sharit, J. 2003. Practically relevant research: Capturing real world tasks, environments. and outcome. Gerontologist 43, 9-18. (Pubitemid 36343568)
12. Czaja, S. J., Charness, N., Fisk, A. D., Hertzog, C., Nair, S.N., Rogers, W. A., and Sharit, J. 2006. Factors predicting the use of technology: Findings from the Center for Research and Ebcation on Aging and Technology Enhancement (CREATE). Psych. Aging 21, 333-352. (Pubitemid 44212031)
13. Czaja, S. J., Sharit, J., and Nair, S. N. 2008. Usability of tile Medicare health web site. J. Amer. Medic. Assn. 300, 7, 790-792.
14. Czaja, S. J., Sharit, J., Hernandez, M. A., Nair, S. N., and Loewenstein, D. 2010. Variability among older adults in Internet health information seeking. Gerontech. 9, 46-55.
15. Dervin, B. 1998. Sense-making in theory and practice: An overview of user interests in knowledge seeking and use. J. Knowl. Manage. 2, 2, 36-46.
16. Desurvire, H. and Thomas, T. C. 1993. Enhancing the performance of interface evaluators using non-empirical usability methods. In Proceedings of the 37th Annual Meeting of the Human Factors and Ergonomics Society. HFES, Santa Monica, CA, 1132-1136.
17. Diehl M., Willis S. L., and Schaie, K. W. 1995. Everyday problem solving in older adults: Observational assessment and cognitive correlates. Psych. Aging 10, 478-491.
18. Fairweather, P. G. 2008. How older and younger adults differ in their approach to problem solving on a complex website. In Proceedings of the 10th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS'08). ACM, New York, 67-72.
19. Fisk, A.D., Rodgers, W. A., Charness, N., Czaja, S. J., and Sharit, J. 2009. Designing for Older Adults: Principles and Creative Human Factors Approaches. CRC Press, Taylor & Francis Group, Boca Raton, FL.
20. Folstein M. F., Folstein S. E. And Mchugh P. R. 1975. Mini-Mental State: A practical method for grading the cognitive state of patients for the clinician. J. Psych. Resear. 12, 189-198.
21. Hanson, V. L. 2010. Influencing technology adoption by older adults. Interact. Comput. 22, 502-509.
22. Hyperionics Technology 2006. HyperCam. info@hyperionics.com.
23. Kirwan, B. and Ainsworth, L. K. 1992. Guide to Task Analysis. Taylor & Francis, London.
24. Luczak, H. 1997. Task analysis. In Handbook of Human Factors and Ergonomics 2nd Ed. G. Salvendy, Ed., John Wiley & Sons, New York, 340-416.
25. National Institute on Aging and National Library of Medicine 2002. Making your website senior friendly: A checklist. http://www.nlm.nih.gov/pubs/ checklist.pdf.
26. Nielsen, J. 1993. Usability Engineering. AP Professional, Cambridge, MA.
27. Nielsen, J. and Levy, J. 1994. Measuring usability: Preference vs. performance. Comm. ACM, 37, 4, 66-75.
28. O'Hara, K. 2004. "Cub cuts" on the information highway: Older adults and the Internet. Techn. Comm. Quarter. 4, 423-445.
29. Park, D. 2000. The basic mechanisms accounting for age-related decline in cognitive function. In D. Park, N. Schwartz, Eds., Cognitive Aging: A Primer, Taylor & Francis, Philadelphia, PA, 3-22.
30. Pew Internet &American Life Project 2006. Online health search 2006. http://www.pewinternet.org/Reports/2006/Online-Health-Search-2006.aspx
31. Pew Internet &American Life Project 2009. The social life of health information. http://www.pewinternet.org/Reports/2009/8-The-Social-Life-of- Health-Information.aspx.
32. Pfeiffer, R. I. 1975. A short portable mental status questionnaire for the assessment of organic brain deficit in elderly patients. J. Amer. Geriat. Soc. 23, 433-441.
33. Radloff, L. S. 1977. The CES-D Scale: A self-report depression scale for research in the general population. Appl. Psych. Measure. 1, 385-401.
34. Salthouse, T. A. 1991. Theoretical Perspectives on Cognitive Aging. Lawrence Erlbaum, Hillsdale, NJ.
35. Salthouse, T. A. 1996. The processing-speed theory of adult age differences in cognition. Psych. Rev. 103, 403-428. (Pubitemid 126432206)
36. Salthouse, T. A. and Czaja, S. J. 2000. Structural constraints on process explanations in cognitive aging. Psych. Aging 15, 44-55.
37. Sharit, J., Hernández, M. A., Czaja, S. C., and Pirolli, P. 2008. Investigating the roles of knowledge and cognitive abilities in older adult information seeking on the web. ACM Trans. Comput.-Hum. Interact. 15, 1, 3:25.
38. Shepherd, A. 2000. Hierarchical Task Analysis. Taylor & Francis, London.
39. Sloan, D. 2006. Two cultures? The disconnect between the web standards movement and research-based web design guidelines for older people. Gerontech. 5, 106-112.
40. Taha, J., Sharit, J., and Czaja, S. J. 2009. Use of and satisfaction with sources of health information among lder Internet users and non-users. Gerontologist 49, 663-673.
41. Wechsler, D. 1997. Wechsler Memory Scale III 3rd Ed. Psychological Corporation, San Antonio, TX.
42. Weick, K. E. 1995. Sense-Makingin Organizations.Sage, ThousandOaks, CA.
43. Wickens, C. D. and Hollands, J. 2000. Engineering Psychology and Human Performance 3rd Ed. Prentice Hall, Upper Saddle River, NJ.
44. Wickens, C. D., Lee, J.D., Liu, Y., and Gordon Becker, S. E. 2004. An Introduction to Human Factors Engineering, 2nd Ed. Prentice Hall, Upper Saddle River, NJ.
45. Woods, D.D.and Watts, J. C. 1997. How not to navigate through too many displays. In Handbook of Human-Computer Interaction, 2nd ed., M. Helander, T. K. Landauer, and P. Prabhu, Eds. Elsevier Science, New York, 617-650.
46. Yang, K. and El-Haik, B. 2003. Design for Six Sigma: A Roadmap for Product Development. McGraw-Hill, New York.
47. Zaphiris, P., Ghiawadala, M., and Mughal, S. 2005. Age-centered research-based web design guidelines. In Proceedings of the 23rd International Conference on Human Factors in Computing Systems. ACM, New York, 1897-1900.