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Volumn 1, Issue 3, 2009, Pages 184-194

The effect of indoor thermal environment on productivity by a year-long survey of a call centre

Author keywords

Call centre; Field survey; Performance; Productivity; Thermal environment

Indexed keywords

AIR TEMPERATURE; CALL CENTRES; COMFORT ZONE; FIELD SURVEYS; INDOOR AIR TEMPERATURE; PERFORMANCE; PHYSICAL MEASUREMENT; REGRESSION MODEL; RESPONSE RATE; THERMAL ENVIRONMENT;

EID: 79954499142     PISSN: 17508975     EISSN: 17566932     Source Type: Journal    
DOI: 10.3763/inbi.2009.0005     Document Type: Article
Times cited : (20)

References (9)
  • 5
    • 0036713574 scopus 로고    scopus 로고
    • The effect of air temperature on labour productivity in call centres: a case study
    • Niemelä, R., Hannula, M., Rautio, S., Reijula, K. and Railio, K., 2002, 'The effect of air temperature on labour productivity in call centres: a case study', Energy and Buildings 34(8), 759-764.
    • (2002) Energy and Buildings , vol.34 , Issue.8 , pp. 759-764
    • Niemelä, R.1    Hannula, M.2    Rautio, S.3    Reijula, K.4    Railio, K.5
  • 6
    • 79954526178 scopus 로고    scopus 로고
    • Effect of indoor environment quality on productivity (part 2): field survey on productivity of call-center workers
    • (in Japanese)
    • Nishihara, N., Nishikawa, M., Kobayashi, K., Kitamura, N. and Tanabe, S., 2003, 'Effect of indoor environment quality on productivity (part 2): field survey on productivity of call-center workers', Summaries of Technical Papers of Annual Meeting AIJ, D(1), 777-778 (in Japanese).
    • (2003) Summaries of Technical Papers of Annual Meeting AIJ , vol.D , Issue.1 , pp. 777-778
    • Nishihara, N.1    Nishikawa, M.2    Kobayashi, K.3    Kitamura, N.4    Tanabe, S.5
  • 7
    • 4544273945 scopus 로고    scopus 로고
    • Cost benefit analysis of the night-time ventilative cooling in office building
    • Seppänen, O., Fisk, W.J. and Faulkner, D., 2003, 'Cost benefit analysis of the night-time ventilative cooling in office building', Proceedings of Healthy Buildings 2003, 3, 394-399.
    • (2003) Proceedings of Healthy Buildings 2003 , vol.3 , pp. 394-399
    • Seppänen, O.1    Fisk, W.J.2    Faulkner, D.3
  • 8
    • 29144467888 scopus 로고    scopus 로고
    • Temperature and ventilation effects on performance and neurobehavioral-related symptoms of tropically acclimatized call center operators near thermal neutrality
    • Tham, K.W. and Willem, H.C., 2005, 'Temperature and ventilation effects on performance and neurobehavioral-related symptoms of tropically acclimatized call center operators near thermal neutrality', ASHRAE Transactions 111(2), 687-698.
    • (2005) ASHRAE Transactions , vol.111 , Issue.2 , pp. 687-698
    • Tham, K.W.1    Willem, H.C.2
  • 9
    • 4544252475 scopus 로고    scopus 로고
    • Call-centre operator performance with new and used filters at two outdoor air supply rates
    • Wargocki, P., Wyon, D.P. and Fanger, P.O., 2003, 'Call-centre operator performance with new and used filters at two outdoor air supply rates', Proceedings of Healthy Buildings 2003, 3, 213-218.
    • (2003) Proceedings of Healthy Buildings 2003 , vol.3 , pp. 213-218
    • Wargocki, P.1    Wyon, D.P.2    Fanger, P.O.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.