Descriptions of verbal communication errors between staff. An analysis of 84 root cause analysis-reports from Danish hospitals

BMJ Quality and Safety

Volumn 20, Issue 3, 2011, Pages 268-274

  Rabøl, Louise Isager ^a   Andersen, Mette Lehmann ^b   Østergaard, Doris ^c,d   Bjørn, Brian ^b   Lilja, Beth ^b   Mogensen, Torben ^a,d  

^a HVIDOVRE HOSPITAL   (Denmark)

^b Capital Region   (Denmark)

^c Danish Institute for Medical Simulation   (Denmark)

^d UNIVERSITY OF COPENHAGEN   (Denmark)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; HOSPITAL PERSONNEL; HUMAN; INFORMATION DISSEMINATION; MEDICAL ERROR; MEDICAL INFORMATION; NORMAL HUMAN; PROFESSIONAL DELEGATION; ROOT CAUSE ANALYSIS; TEAMWORK; TELEPHONE; VERBAL COMMUNICATION;

COMMUNICATION; CONTINUITY OF PATIENT CARE; COOPERATIVE BEHAVIOR; DENMARK; HUMANS; INTERDISCIPLINARY COMMUNICATION; PERSONNEL, HOSPITAL;

EID: 79953791695     PISSN: 20445415     EISSN: None     Source Type: Journal    
DOI: 10.1136/bmjqs.2010.040238     Document Type: Article

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