Improving patient safety by repeating (read-back) telephone reports of critical information

American Journal of Clinical Pathology

Volumn 121, Issue 6, 2004, Pages 801-803

  Barenfanger, Joan ^a   Sautter, Robert L ^b   Lang, Diane L ^b   Collins, Susan M ^c   Hacek, Donna M ^c   Peterson, Lance R ^c,d  

^a MEMORIAL MEDICAL CENTER   (United States)

^b Pinnacle Health System   (United States)

^c NORTHWESTERN UNIVERSITY   (United States)

^d Department of Research   (United States)

Author keywords

Critical values; Prevention of errors; Read back; Repeat; Report; Safety; Telephone communication

Indexed keywords

AIRPLANE PILOT; ANALYTICAL ERROR; ARTICLE; AVIATION; DIAGNOSTIC ERROR; HEALTH CARE ORGANIZATION; HUMAN; MEDICAL INFORMATION SYSTEM; PRIORITY JOURNAL; RISK; SAFETY; TELEPHONE; TIME;

EID: 2442675170     PISSN: 00029173     EISSN: None     Source Type: Journal    
DOI: 10.1309/9DYM6R0TM830U95Q     Document Type: Article

References (5)

1. Pilot responsibility for compliance with air traffic control clearances and instructions, 64 Federal Register 15911-15914 (1999), part IV.
2. Kohn L, Corrigan J, Donaldson M, eds. To Err Is Human: Building a Safer Health System. Washington, DC: National Academies Press, 2000.
3. National Coordinating Council for Medication Error Reporting and Prevention. Recommendations to reduce medication errors associated with verbal medication orders and prescriptions: adopted February 20, 2001. Available at: http://www.nccmerp.org/council/council2001-02-20.html. Accessed March 29, 2004.
4. Joint Commission on Accreditation of Healthcare Organizations. 2004 National Patient Safety Goals. Available at: http://www.jcaho.com/accredited+organizations/laboratory+services/standards/ revisions/npsg_lab.htm. Accessed March 29, 2004.
5. Sirota RL. The Institute of Medicine's report on medical error: implications for pathology. Arch Pathol Lab Med. 2000;124:1674-1678.