How the agent's gender influence users' evaluation of a QA system

Proceedings - 2010 International Conference on User Science and Engineering, i-USEr 2010

Volumn , Issue , 2010, Pages 16-20

  Niculescu, Andreea ^a   Hofs, Dennis ^a   Van Dijk, Betsy ^a   Nijholt, Anton ^a  

^a UNIVERSITY OF TWENTE   (Netherlands)

Author keywords

Anthropomorphic agents; Gender ambigous vs. gender marked look; User studies

Indexed keywords

ANTHROPOMORPHIC AGENTS; EMPIRICAL EVIDENCE; GENDER-AMBIGOUS VS. GENDER-MARKED LOOK; INTERACTION QUALITY; INTERACTIVE INTERFACES; MULTI-MODAL; PILOT STUDIES; QA SYSTEM; QUALITATIVE INTERVIEWS; QUESTION ANSWERING SYSTEMS; THREE SYSTEMS; USER EVALUATIONS; USER STUDIES;

NATURAL LANGUAGE PROCESSING SYSTEMS;

EID: 79952844962     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/IUSER.2010.5716715     Document Type: Conference Paper

References (12)

1. M.A. Hogg, and G.M Vaughan, Social psychology. Harlow, Pearson Prentice Hall, 2005.
2. C. Nass, K. Isbister, and E.J. Lee, "Truth is Beauty: Researching Embodied Conversational Agents", in Embodied Conversational Agents, J. Cassell, J. Sullivan, S. Prevost, E. Churchill, Eds. Cambridge, MA: MIT Press, pp. 374-402, 2000.
3. A. De Angeli, and S. Brahnam, "Sex stereotypes and conversational agents". Proceedings of Gender and Interaction: real and virtual women in a male world, Venice, Italy, 2006.
4. nd ed., New York: McGraw-Hill, 1991.
5. B. Reeves, and C. Nass, The media equation: how people treat computers, television, and new media like real people and places. New York: Cambridge University Press/CSLI, 1997.
6. J. Forlizzi, J. Zimmerman, V. Mancuso, and S. Kwak, "How interface agents affect interactions between humans and computers". Proceedings of Designing Pleasurable Products and Interfaces, ACM Press, pp. 209-221, 2007.
7. J. Zimmermann, E. Ayoob, J. Forlizzi, and M. McQuaid, "Putting a face on embodied interface agents". Proceedings of Designing Pleasurable Products and Interfaces, Eindhoven Technical University Press, pp. 233-248, 2005.
8. A. L. Baylor, R. B. Rosenberg-Kima and E. A. Plant, "Interface agents as social models: the impact of appearance on females' attitude toward engineering". Proceedings of CHI - Extended Abstracts, pp: 526-531, 2006.
9. R. Catrambone, J. Stasko, J. Xiao, "Anthropomorphic agents as a UI paradigm: experimental findings and a framework for research", Technical Report GIT-GVU-02-10, 2002.
10. th International Symposium on Social Communication, Santiago de Cuba, 2007.
11. th International Conference on Human-Computer Interaction, Springer Verlag, Heidelberg, pp. 628-632, 2009.
12. K. S. Hone, and R. Graham, "Towards a Tool for the Subjective Assessment of Speech System Interfaces (SASSI)", Natural Language Engineering, vol. 6 (3-4), pp. 287-303, 2000.