Comparison of touch and speech-enabled IVR systems in low literacy users

Proceedings - 2010 International Conference on User Science and Engineering, i-USEr 2010

Volumn , Issue , 2010, Pages 244-249

  Ndwe, T Jama ^a   Dlodlo, Mqhele ^a   Nichols, Jeffery ^b  

^a UNIVERSITY OF CAPE TOWN   (South Africa)

^b IBM ALMADEN RESEARCH CENTER   (United States)

Author keywords

ASR; BBCCCoE; Botswana; DTMF; HIV AIDS; Illiterate users; Information access; Interactive Voice Response (IVR) system; Learnability; Stigma; Usability; Wizard of oz (WOZ)

Indexed keywords

ASR; BBCCCOE; BOTSWANA; DTMF; HIV/AIDS; ILLITERATE USERS; INFORMATION ACCESS; INTERACTIVE VOICE RESPONSE; LEARNABILITY; STIGMA; USABILITY; WIZARD-OF-OZ (WOZ);

DISEASES; INFORMATION RETRIEVAL; SPEECH RECOGNITION; TELEPHONE; TELEPHONE SETS; USER INTERFACES;

TELEPHONE SYSTEMS;

EID: 79952830171     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/IUSER.2010.5716760     Document Type: Conference Paper

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