Speech versus touch: A comparative study of the use of speech and DTMF keypad for navigation

International Journal of Human-Computer Interaction

Volumn 19, Issue 3, 2005, Pages 343-360

  Lee, Kwan Min ^a   Lai, Jennifer ^b  

^a UNIVERSITY OF SOUTHERN CALIFORNIA   (United States)

^b IBM T J WATSON RESEARCH CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMPARATIVE STUDIES; EFFICIENCY MAXIMIZATION; INTERACTIVE VOICE RESPONSE; MULTIPLE FREQUENCY; NATURAL LANGUAGE SYSTEMS; RETRIEVAL SYSTEMS; SPEECH USER INTERFACES; WORKING PROFESSIONALS;

SPEECH RECOGNITION; STUDENTS; TELEPHONE SYSTEMS;

SPEECH;

EID: 32644432075     PISSN: 10447318     EISSN: None     Source Type: Journal    
DOI: 10.1207/s15327590ijhc1903_4     Document Type: Article

References (28)

1. Ballentine, B. (1999). Re-engineering the speech menu: A device approach to interactive list-selection. In D. Gardner-Bonneau (Ed.), Human factors and voice interactive systems (pp. 205-235). Boston: Kluwer Academic.
2. Ballentine, B., & Morgan, D. (1999). How to build a speech recognition application: A style guide for telephony dialogues. San Ramon, CA: Enterprise Integration Group.
3. Boyce, S. (2000). Natural spoken dialogue systems for telephony applications. Communications of the ACM, 43(9), 29-34.
4. Cohen, M. H., Giangola, J. P., & Balogh, J. (2004). Voice user interface design. Boston: Addison-Wesley.
5. Cronbach, L. J. (1971). Test validation. In R. L. Thorndike (Ed.), Educational measurement (2nd ed.). Washington, DC: American Council on Education.
6. Delogu, C., Di Carlo, A., Rotundi, P., & Sartori, D. (1998). A comparison between DIME and ASRIVR services through objective and subjective evaluation (FUB Rep. No. 5D01398). Proceedings of IVTTA'98, November 30-December 4, 1998, Sydney, Australia, 145-150.
7. European Telecommunications Standards Institute. (1993). Human factors (HF) guide for usability evaluations (ETSI Tech. Rep. No. ETR 095). Sophia Antiopolis Cedex, France: Author.
8. Foster, J. C., McInnes, F. R., Jack, M. A., Love, S., Dutton, R. T., Nairn, I. A., et al. (1998). An experimental evaluation of preference for data entry method in automated telephone services. Behaviour & Information Technology, 17, 82-92.
9. Gardner-Bonneau, D. (1999). Guidelines for speech enabled IVR application design. In D. Gardner-Bonneau (Ed.), Human factors and voice interactive systems (pp. 147-162). Boston: Kluwer Academic.
10. Goldstein, M., Bretan, I., Sallnas, E.-L., & Bjork, H. (1999). Navigational abilities in voice-controlled dialogue structures. Behaviour & Information Technology, 18, 83-95.
11. Gong, L., & Lai, J. (2001). Shall we mix synthetic speech and human speech?: Impact on users' performance, perception, and attitude. Proceedings of ACM CHI 2001, March 31-April 5, 2001, Seattle, WA, 158-166.
12. Greve, F. (1996). Dante's 8th circle of hell: Voice mail. St. Paul, MN: St. Paul Pioneer Press.
13. Karis, D. (1997). Speech recognition systems: Performance, preference, and design. Proceedings of 16th International Symposium on Human Factors in Telecommunications, May 12-16, 1997, Oslo, Norway, 65-72.
14. Kelley, J. F. (1984). An iterative design methodology for user-friendly natural language office information applications. ACM Transactions on Office Information Systems, 2, 26-41.
15. Keppel, G. (1982). Design and analysis: A researcher's handbook. Englewood Cliffs, NJ: Prentice Hall.
16. Kotelly, B. (2003). The art and business of speech recognition. Boston: Addison-Wesley.
17. Lai, J., & Yankelovich, N. (2001). Conversational speech interfaces. In A. Sears & J. Jacko (Eds.), The handbook of human computer interaction (pp. 698-713). Mahwah, NJ: Lawrence Erlbaum Associates, Inc.
18. Lee, K. M., & Nass, C. (2004). The multiple source effect and synthesized speech: Doubly disembodied language as a conceptual framework. Human Communication Research, 30, 182-207.
19. Nass, C., & Lee, K. M. (2001). Does computer-synthesized speech manifest personality? Experimental tests of recognition, similarity-attraction, and consistency-attraction. Journal of Experimental Psychology: Applied, 7, 171-181.
20. Nass, C., & Moon, Y. (2000). Machines and mindlessness: Social responses to computers. Journal of Social Issues, 56, 81-103.
21. Nass, C., Robles, E., Bienenstock, H., Treinen, M., & Heenan, C. (2003). Voice-based disclo-sure systems: Effects of modality, gender of prompt, and gender of user. International Journal of Speech Technology, 6, 113-121.
22. Nielson, J. (1993). Usability engineering. San Diego, CA: Academic.
23. Nuance. (2000). Market research: 2000 speech user scorecard. Menlo Park, CA: Author.
24. Olive, J. P. (1997). "The talking computer": Text to speech synthesis. In D. Stork (Ed.), HAL's legacy: 2001's computer as dream and reality (pp. 101-130). Cambridge, MA: MIT Press.
25. Reeves, B., & Nass, C. (1996). The media equation: How people treat computers, television, and new media like real people and places. New York: Cambridge University Press.
26. Schmandt, C. (1994). Voice communication with computers: Conversational systems. New York: Van Nostrand Reinhold.
27. Suhm, B., Myers, B., & Waibel, A. (2001). Multimodal error correction for speech user interfaces. ACM Transactions on Computer-Human Interaction, 18, 60-98.
28. Weinschenk, S., & Barker, D. (2000). Designing effective speech interfaces. New York: Wiley.