The impact of inadequate customer collaboration on self-organizing Agile teams

Information and Software Technology

Volumn 53, Issue 5, 2011, Pages 521-534

  Hoda, Rashina ^a   Noble, James ^a   Marshall, Stuart ^a  

^a VICTORIA UNIVERSITY OF WELLINGTON   (New Zealand)

Author keywords

Agile software development; Agile Undercover; Customer collaboration; Grounded Theory

Indexed keywords

AGILE METHODS; AGILE SOFTWARE DEVELOPMENT; AGILE TEAMS; AGILE UNDERCOVER; CUSTOMER COLLABORATION; GROUNDED THEORY; NEW ZEALAND; SELF ORGANIZING; SOFTWARE DEVELOPMENT ORGANIZATIONS;

SALES; SOFTWARE DESIGN; SPEECH RECOGNITION;

CUSTOMER SATISFACTION;

EID: 79952438474     PISSN: 09505849     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.infsof.2010.10.009     Document Type: Conference Paper

References (52)

1. P.S. Grisham, and D.E. Perry Customer relationships and extreme programming HSSE '05: Proceedings of the 2005 Workshop on Human and Social Factors of Software Engineering 2005 ACM New York, NY, USA 1 6
2. G.K. Hanssen, and T.E. Faegri Agile customer engagement: a longitudinal qualitative case study ISESE '06: Proceedings of the 2006 ACM/IEEE International Symposium on Empirical Software Engineering 2006 ACM New York, NY, USA 164 173 (Pubitemid 46634451)
3. K.H. Judy, and I. Krumins-Beens Great scrums need great product owners: unbounded collaboration and collective product ownership HICSS '08: Proceedings of the 41st Annual Hawaii International Conference on System Sciences 2008 IEEE Computer Society Washington, DC, USA 462
4. S. Nerur, R. Mahapatra, and G. Mangalaraj Challenges of migrating to agile methodologies Commun. ACM 48 2005 72 78 (Pubitemid 40672586)
5. R. Hoda, J. Noble, and S. Marshall Agile undercover: when customer's don't collaborate XP2010 2010 Springer Norway 73 87
6. T. Chow, and D. Cao A survey study of critical success factors in agile software projects J. Syst. Softw. 81 2008 961 971 (Pubitemid 351522333)
7. T. Dyb, and T. Dingsoyr Empirical studies of agile software development: a systematic review Inf. Softw. Technol. 50 2008 833 859
8. J. Highsmith, and M. Fowler The agile manifesto Softw. Dev. Mag. 9 2001 29 30
9. A. Martin, R. Biddle, and J. Noble The XP customer role: a grounded theory AGILE2009 2009 IEEE Computer Society Chicago 33 40
10. S.C. Misra, V. Kumar, and U. Kumar Identifying some important success factors in adopting agile software development practices J. Syst. Softw. 82 2009 1869 1890
11. S. Fraser, A. Martin, R. Biddle, D. Hussman, G. Miller, M. Poppendieck, L. Rising, and M. Striebeck The role of the customer in software development: the XP customer - fad or fashion? OOPSLA 2004 ACM New York 148 150
12. C. Larman, and V.R. Basili Iterative and incremental development: a brief history Computer 36 2003 47 56
13. K. Schwaber, and M. Beedle Agile Software Development with SCRUM 2002 Prentice-Hall
14. K. Beck Extreme Programming Explained: Embrace Change first ed. 1999 Addison-Wesley Professional
15. A. Cockburn Crystal Clear: A Human-Powered Methodology for Small Teams 2004 Addison-Wesley Professional
16. S. Palmer, and M. Felsing A Practical Guide to Feature-Driven Development 2001 Pearson Education
17. J. Stapleton Dynamic Systems Development Method 1997 Addison Wesley
18. J. Highsmith Adaptive Software Development: A Collaborative Approach to Managing Complex Systems 2000 Dorset House Publishing New York
19. M. Pikkarainen, J. Haikara, O. Salo, P. Abrahamsson, and J. Still The impact of agile practices on communication in software development Empirical Softw. Eng. 13 2008 303 337
20. A. Cockburn, and J. Highsmith Agile software development: the people factor Computer 34 2001 131 133 (Pubitemid 33047013)
21. R. Martin Agile Software Development: Principles, Patterns, and Practices 2002 Pearson Education NJ
22. K. Schwaber, Scrum Guide, Scrum Alliance Resources, < http://www.scrum.org/storage/scrumguides/ScrumGuide.pdf > (accessed September 2010).
23. H. Sharp, and H. Robinson Collaboration and co-ordination in mature extreme programming teams Int. J. Hum.-Comput. Stud. 66 2008 506 518 (Pubitemid 351763894)
24. J. Highsmith Agile Project Management: Creating Innovative Products 2004 Addison-Weasley USA
25. H. Takeuchi, and I. Nonaka The new product development game Harvard Bus. Rev. 64 1986 137 146
26. S. Augustine, B. Payne, F. Sencindiver, and S. Woodcock Agile project management: steering from the edges Commun. ACM 48 2005 85 89 (Pubitemid 43906417)
27. L. Anderson, G. Alleman, K. Beck, J. Blotner, W. Cunningham, M. Poppendieck, and R. Wirfs-Brock Agile management - an oxymoron: who needs managers anyway? OOPSLA '03 2003 ACM New York 275 277
28. T. Chau, F. Maurer, Knowledge sharing in agile software teams, 2004.
29. S. Fraser, R. Reinitz, J. Eckstein, J. Kerievsky, R. Mee, and M. Poppendieck Xtreme programming and agile coaching OOPSLA Comp.03 2003 ACM New York 265 267
30. B. Glaser Theoretical Sensitivity: Advances in the Methodology of Grounded Theory 1978 Sociology Press Mill Valley, CA
31. B. Glaser The Grounded Theory Perspective III: Theoretical Coding 2005 Sociology Press Mill Valley, CA
32. B. Glaser, and A.L. Strauss The Discovery of Grounded Theory 1967 Aldine Chicago
33. R. Hoda, J. Noble, and S. Marshall Organizing self-organizing teams ICSE '10: Proceedings of the 32nd ACM/IEEE International Conference on Software Engineering 2010 ACM New York, NY, USA 285 294
34. A. Cockburn, People and methodologies in software development, Ph.D. thesis, University of Oslo, Norway, 2003.
35. G. Coleman, and R. OConnor Using grounded theory to understand software process improvement: A study of irish software product companies Inf. Softw. Technol. 49 2007 654 667 (Pubitemid 46602967)
36. G. Allan, A critique of using grounded theory as a research method, in: EJBRM, vol. 2, 2003.
37. K. Parry Grounded theory and social process: a new direction for leadership research Leadership Quart. 9 1998 85 105 (Pubitemid 128348531)
38. S. Georgieva, and G. Allan Best practices in project management through a grounded theory lens Electron. J. Bus. Res. Methods 6 2008 43 52
39. B. Glaser Basics of Grounded Theory Analysis: Emergence vs Forcing 1992 Sociology Press Mill Valley, CA
40. B. Glaser Remodeling grounded theory Forum: Qual. Soc. Res. 5 2004
41. A. Strauss, and J. Corbin Basics of Qualitative Research: Grounded Theory Procedures and Techniques 1990 Sage Publications Newbury Park, CA
42. M.M. Kan, and K.W. Parry Identifying paradox: a grounded theory of leadership in overcoming resistance to change Leadership Quart. 2004 467 491 (Pubitemid 39122263)
43. S. Beaumont, The definition of ready, Xebia Blogs, 2010, < http://blog.xebia.com/2009/06/19/the-definition-of-ready >.
44. K. Conboy Agility from first principles: reconstructing the concept of agility in information systems development Info. Sys. Res. 20 2009 329 354
45. L. Cao, K. Mohan, P. Xu, and B. Ramesh A framework for adapting agile development methodologies Eur. J. Inform. Syst. 18 2009 332 343
46. G. Mangalaraj, R. Mahapatra, and S. Nerur Acceptance of software process innovations - the case of extreme programming Eur. J. Inform. Syst. 18 2009 344 354
47. M. Korkala, P. Abrahamsson, and P. Kyllonen A case study on the impact of customer communication on defects in agile software development AGILE '06: Proceedings of the Conference on AGILE 2006 2006 IEEE Computer Society Washington, DC, USA 76 88
48. M. Lowery, and M. Evans Scaling product ownership AGILE '07: Proceedings of the AGILE 2007 2007 IEEE Computer Society Washington, DC, USA 328 333
49. C. Mann, and F. Maurer A case study on the impact of scrum on overtime and customer satisfaction ADC '05: Proceedings of the Agile Development Conference 2005 IEEE Computer Society Washington, DC, USA 70 79 (Pubitemid 46379843)
50. B. Boehm, and R. Turner Rebalancing your organization's agility and discipline XP/Agile Universe '03 2003 Springer Berlin 1 8
51. R. Hoda, P. Kruchten, J. Noble, and S. Marshall Agility in context SPLASH/OOPSLA2010 2010 ACM Reno, USA
52. S. Adolph, W. Hall, and P. Kruchten A methodological leg to stand on: lessons learned using grounded theory to study software development CASCON '08 2008 ACM New York 166 178