Product Service Systems and supply network relationships: An exploratory case study

Journal of Manufacturing Technology Management

Volumn 22, Issue 3, 2011, Pages 293-313

  Lockett, Helen ^a   Johnson, Mark ^a   Evans, Steve ^a   Bastl, Marko ^a  

^a CRANFIELD UNIVERSITY   (United Kingdom)

Author keywords

Product life cycle; Product management; Supplier relations; Supply

Indexed keywords

BUSINESS MODELS; DESIGN/METHODOLOGY/APPROACH; EXPLORATORY RESEARCH; IN-DEPTH INTERVIEWS; INTEGRATED PRODUCTS; PRODUCT LIFE CYCLES; PRODUCT MANAGEMENT; PRODUCT-SERVICE SYSTEMS; SUPPLIER RELATIONS; SUPPLY; SUPPLY NETWORKS;

LIFE CYCLE; SUPPLY CHAIN MANAGEMENT; SUPPLY CHAINS;

BEHAVIORAL RESEARCH;

EID: 79952410823     PISSN: 1741038X     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410381111112684     Document Type: Article

References (55)

1. Anderson, E. and Weitz, B. (1992), “The use of pledges to build and sustain commitment in distribution channels”, Journal of Marketing Research, Vol. 29 No. 1, pp. 18-34.
2. Anderson, J.C., Hakansson, H. and Johanson, J. (1994), “Dyadic business relationships within a business network context”, Journal of Marketing, Vol. 58 No. 4, pp. 1-15.
3. Baines, T., Lightfoot, H.W., Benedettini, O. and Kay, J. (2009), “The servitization of manufacturing: a review of literature and reflection on future challenges”, Journal of Manufacturing Technology Management, Vol. 20 No. 5, pp. 547-67.
4. Baines, T., Lightfoot, H.W., Evans, S. and Neely, A. (2007), “State-of-the-art in product service-systems”, Proceedings of IMechE Part B: Journal of Engineering Manufacture, Vol. 221 No. 10, pp. 1543-51.
5. Cassel, C. and Symon, G. (1990), Qualitative Methods in Organizational Research, Sage, London.
6. Cohen, M.A. and Whang, S. (1997), “Competing in product and service: a product life-cycle model”, Management Science, Vol. 43 No. 4, pp. 535-45.
7. Cohen, M.A., Agrawal, N. and Agrawal, V. (2006), “Winning in the aftermarket”, Harvard Business Review, Vol. 84 No. 5, pp. 129-38.
8. Cook, M.B., Bhamra, T.A. and Lemon, M. (2006), “The transfer and application of product service systems: from academia to UK manufacturing firms”, Journal of Cleaner Production, Vol. 14 No. 17, pp. 1455-65.
9. Davies, A. (2004), “Moving base into high-value integrated solutions: a value stream approach”, Industrial and Corporate Change, Vol. 13 No. 5, pp. 727-56.
10. Davies, A. (2006), “Charting a path towards integrated solutions”, MIT Sloan Management Review, Vol. 47 No. 3, pp. 39-48.
11. Department for Trade and Industry (2002), The Government's Manufacturing Strategy, Department of Trade and Industry, London.
12. Desmet, S., van Dierdonck, R. and van Looy, B. (1998), “Servitisation: the blurring boundaries between manufacturing and services”, in van Looy, B., van Dierdonck, R. and Gemmel, P. (Eds), Services Management: An Integrated Approach, Pitman, London.
13. Dickson, P.R. (1992), “Toward a general theory of competitive rationality”, Journal of Marketing, Vol. 56 No. 1, pp. 69-83.
14. Doerr, K., Lewis, I. and Eaton, D.R. (2005), “Measurement issues in performance-based logistics”, Journal of Public Procurement, Vol. 5 No. 2, pp. 164-86.
15. Dyer, J.H. and Nobeoka, K. (2000), “Creating and managing a high-performance knowledge-sharing network: the Toyota case”, Strategic Management Journal, Vol. 21 No. 3, pp. 345-67.
16. Ghemawat, P. (1986), “Sustainable advantage”, Harvard Business Review, Vol. 64 No. 5, pp. 53-8.
17. Glaser, B. and Strauss, A. (1967), The Discovery of Grounded Theory: Strategies for Qualitative Research, Aldine, Chicago, IL.
18. Gulati, R. and Kletter, D. (2005), “Shrinking core, expanding periphery; the relational architecture of high-performing organizations”, California Management Review, Vol. 47 No. 3, pp. 77-104.
19. Hakansson, H. (1982), International Marketing and Purchasing of Industrial Goods: An Interaction Approach, Wiley, Chichester.
20. Handfield, R.B. and Nichols, E.L. (2002), Supply Chain Redesign, Prentice-Hall, Upper Saddle River, NJ.
21. Harland, C. (1996), “Supply chain management: relationships, chains and networks”, British Journal of Management, Vol. 7 No. 1, pp. 63-80.
22. Helper, S. and Levine, D.I. (1992), “Long-term supplier relations and product-market structure”, Journal of Law, Economics & Organization., Vol. 8 No. 3, pp. 561-82.
23. Jick, T. (1979), “Mixing qualitative and quantitative methods: triangulation in action”, Administrative Science Quarterly, Vol. 24 No. 74, pp. 39-48.
24. Johnson, M. and Mena, C. (2008), “Supply chain management for servitized products: a multi-industry case study”, International Journal of Production Economics, Vol. 114 No. 1, pp. 27-39.
25. Länsisalmi, H., Kivimäki, M. and Elovainio, M. (2004), “Is underutilization of knowledge, skills and abilities a major barrier to innovation?”, Psychological Reports, Vol. 94 No. 3, pp. 739-50.
26. Lee, H.L. (2004), “The triple-a supply chain”, Harvard Business Review, Vol. 82 No. 10, pp. 102-12.
27. Levitt, T. (1981), “Marketing intangible products and product intangibles”, Harvard Business Review, Vol. 59 No. 3, pp. 94-102.
28. Liker, J.K. and Choi, T.Y. (2004), “Building deep supplier relationships”, Harvard Business Review, Vol. 82 No. 12, pp. 104-13.
29. Manzini, E., Collina, L. and Evans, S. (2004), “Solution oriented partnership: how to design industrialised sustainable solutions”, European Commission “Growth Programme” Research Project HICS Solution-Oriented Design, Productions and Delivery Systems, Cranfield University, Cranfield.
30. Mathieu, V. (2001), “Service strategies within the manufacturing sector: benefits, costs and partnership”, International Journal of Service Industry Management, Vol. 12 No. 5, pp. 451-75.
31. Meredith, J. (1998), “Building operations management theory through case and field research”, Journal of Operations Management, Vol. 16 No. 4, pp. 441-54.
32. Miles, M.B. and Huberman, A.M. (1994), Qualitative Data Analysis, 2nd ed., Sage, Thousand Oaks, CA.
33. Mont, O. (2002), “Clarifying the concept of product service systems”, Journal of Cleaner Production, Vol. 10, No. X, pp. 237-45.
34. Oliva, R. and Kallenberg, R. (2003), “Managing the transition from products to services”, International Journal of Service Industry Management, Vol. 14 No. 2, pp. 160-72.
35. Patton, M.Q. (2002), Qualitative Research and Evaluation Methods, 3rd ed., Sage, Thousand Oaks, CA.
36. Penttinen, E. and Palmer, J. (2007), “Improving firm positioning through enhanced offerings and buyer - seller relationships”, Industrial Marketing Management, Vol. 36 No. 5, pp. 552-64.
37. Rossetti, C.L. and Choi, T.Y. (2005), “On the dark side of strategic sourcing: experiences from the aerospace industry”, Academy of Management Executive, Vol. 19 No. 1, pp. 46-60.
38. Shostack, L.G. (1982), “How to design a service”, European Journal of Marketing, Vol. 16 No. 1, pp. 49-63.
39. Slack, N., Lewis, M. and Bates, H. (2004), “The two worlds of operations management research and practice: can they meet, should they meet?”, International Journal of Operations & Production Management, Vol. 24 No. 4, pp. 372-87.
40. Snir, E. (2001), “Liability as a catalyst for product stewardship”, Production and Operations Management, Vol. 10 No. 2, pp. 190-206.
41. Spring, M. and Araujo, L. (2009), “Service, services and products: rethinking operations strategy”, International Journal of Operations & Production Management, Vol. 29 No. 5, pp. 444-67.
42. Stoughton, M. and Votta, T. (2003), “Implementing service-based chemical procurement: lessons and results”, Journal of Cleaner Production, Vol. 11 No. 8, pp. 839-49.
43. Teece, D. (1986), “Profiting from technological innovation: implications for integration, collaboration, licensing and public policy”, Research Policy, Vol. 15 No. 6, pp. 285-305.
44. Tukker, A. (2004), “Eight types of product-service system: eight ways to sustainability? Experiences from Suspronet”, Business Strategy and the Environment, Vol. 13, No. X, pp. 246-60.
45. Tukker, A. and Tischner, U. (2006), “Product-services as a research field: past, present and future: reflections from a decade of research”, Journal of Cleaner Production, Vol. 14, pp. 1552-6.
46. Vandermerwe, S. (2000), “How increasing value to customer improves business results”, MIT Sloan Management Review, Vol. 42 No. 1, pp. 27-37.
47. Vandermerwe, S. and Rada, J.F. (1988), “Servitization of business: adding value by adding services”, European Management Journal, Vol. 6 No. 4, pp. 314-24.
48. Vandermerwe, S., Matthews, W.H. and Rada, J.F. (1989), “European manufacturers shape up for services”, The Journal of Business Strategy, Vol. 10 No. 6, pp. 42-6.
49. Vargo, S. and Lusch, R. (2004), “Evolving to a new dominant logic for marketing”, Journal of Marketing, Vol. 68 No. 1, pp. 1-17.
50. Voss, C.A. (2005), “Paradigms of manufacturing strategy re-visited”, International Journal of Operations & Production Management, Vol. 25 No. 12, pp. 1223-7.
51. Voss, C.A., Tsikriktsis, N. and Frohlich, M. (2002), “Case research in operations management”, International Journal of Operations & Production Management, Vol. 22 No. 2, pp. 195-219.
52. Wise, R. and Baumgartner, P. (1999), “Go downstream: the new profit imperative in manufacturing”, Harvard Business Review, Vol. 77 No. 5, pp. 133-41.
53. Wuyts, S., Stremersch, S., van Den Bulte, C. and Franses, P.H. (2004), “Vertical marketing systems for complex products: a triadic perspective”, Journal of Marketing Research, Vol. 41 No. 4, pp. 479-87.
54. Yin, R.K. (2003), Case Study Research: Design and Methods, 3rd ed., Sage, London.
55. Zajac, E.I. and Olsen, C.P. (1993), “From transaction cost to transaction value analysis: implications for the study of inter-organizational strategies”, Journal of Management Studies, Vol. 30 No. 1, pp. 131-45.